Refund policy

Last updated October 5, 2026

Bluedoor request credits are prepaid service value. Purchased credits do not expire and have no inactivity fee. Promotional credits are not redeemable for cash.

Unused credits

You can request a refund of unused purchased credits by emailing support@bluedoor.sh from your account email. Include the purchase date or Stripe receipt if you have it. We return the unused portion of the original checkout payment, including the corresponding portion of the processing amount shown at checkout, to the original payment method. We do not charge a refund fee. If a request has not been sent, any credits reserved for it will be released before we calculate the unused balance.

Credits already used

A credit is used when the paid request service has been performed. We do not ordinarily refund completed service because an agency delays, denies, or charges for records. If Bluedoor cannot provide the service you bought, or we charged you in error, contact us and we will correct the charge or refund the affected credits. Your rights under applicable law still apply.

Timing and payment method

We review refund requests and tell you the outcome by email. Approved refunds are issued through Stripe to the original payment method; your bank or card issuer determines when they appear. Refunded credits are removed from your Bluedoor balance. Agency fees are separate and follow the agency’s own rules.