Advanced Administrative Assistant - PA Operations - Butler Service Center

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    "ExternalDescriptionStr": "<p><i><strong>About the Opportunity</strong></i></p>\n<p>This is an open position of West Penn Power, a subsidiary of FirstEnergy Corp.</p>\n<p><strong><u>Summary of Responsibilities for the Advanced Administrative Assistant Level:</u></strong></p>\n<ul>\n <li>Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for&nbsp;department.</li>\n <li>Demonstrates a solid commitment to all aspects of&nbsp;safety.</li>\n <li>Resolves customer issues and requests in a prompt, courteous, and professional&nbsp;manner.</li>\n <li>Demonstrates sound internal and/or external customer&nbsp;service.</li>\n <li>Achieves customer satisfaction in all customer&nbsp;contacts.</li>\n <li>Provides advice, education, and encouragement to&nbsp;others.</li>\n <li>Independently anticipates and meets internal/external customer&nbsp;needs.</li>\n <li>Increases understanding of customer expectations and improves job&nbsp;skills.</li>\n <li>Follows up with customers when&nbsp;appropriate.</li>\n <li>Provides quality service to both internal and external&nbsp;customers.</li>\n <li>Uses effective communication skills with good&nbsp;judgment.</li>\n <li>Supports the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other&nbsp;responsibilities.</li>\n</ul>\n<p><strong><u>Summary of Qualifications for the Advanced Administrative Assistant level include:</u></strong></p>\n<ul>\n <li>Must have high school diploma or&nbsp;GED.</li>\n <li>A minimum of 7-10 years of related work experience&nbsp;preferred.</li>\n <li>Must pass the Company's EEI Support and Administrative Selection System (SASS)&nbsp;test.</li>\n <li>Must have high proficiency in Microsoft Word, Excel and&nbsp;PowerPoint.</li>\n <li>Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.</li>\n <li>Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.</li>\n <li>Must have excellent verbal and written communication&nbsp;skills.</li>\n <li>Must have ability to work effectively in a team&nbsp;environment.</li>\n <li>Must be able to work&nbsp;independently.</li>\n <li>Must have the ability to work in a fast-paced&nbsp;environment.</li>\n <li>Must have excellent customer service skills (friendly, courteous,&nbsp;helpful).</li>\n <li>Must be able to handle confidential&nbsp;information.</li>\n <li>Must&nbsp;demonstrate&nbsp;strong&nbsp;organizational&nbsp;skills&nbsp;and&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize&nbsp;work&nbsp;load.</li>\n <li>Must&nbsp;have&nbsp;the&nbsp;ability&nbsp;to&nbsp;deliver&nbsp;quality, accurate&nbsp;work&nbsp;within&nbsp;established&nbsp;deadlines.</li>\n <li>Must have in-depth understanding of applicable products and/ or services and of customer needs and expectations.</li>\n</ul>\n<p><strong>Benefits,&nbsp;Compensation&nbsp;&amp;&nbsp;Workforce&nbsp;Diversity</strong></p>\n<p style=\"margin-left:5pt\">At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at&nbsp;<a href=\"http://www.firstenergycorp.com/\" target=\"_blank\" rel=\"nofollow\">www.firstenergycorp.com</a>&nbsp;to learn more about all our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters&nbsp;or&nbsp;agencies&nbsp;without&nbsp;a&nbsp;previously&nbsp;signed&nbsp;contract.&nbsp;Unable to&nbsp;sponsor&nbsp;or&nbsp;transfer&nbsp;H-1B&nbsp;visas currently.</p>\n<p style=\"margin-left:0in\">&nbsp;</p>\n<p><strong>Safety</strong></p>\n<p style=\"margin-left:5pt\">Safety is a core value for FirstEnergy and is essential to all our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide&nbsp;a&nbsp;safe&nbsp;work&nbsp;environment,&nbsp;to&nbsp;maintain&nbsp;an&nbsp;accident-free,&nbsp;injury-free&nbsp;workplace,&nbsp;and&nbsp;to&nbsp;promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.</p>",
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