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          "text": "<p><strong>What You&apos;ll Do</strong><br />The Service Entitlement team within the Cisco Customer Experience organization is seeking a strong, skilled Business Analyst to join a team that will handle Cisco Entitlement Exception Management (CEEM) escalations. In this capacity, you will be part of a small team of Analysts creating key communications to inform stakeholders of Cisco Customer and Partner service behaviors. You will be part of a team that ensures Cisco’s Customers and Partners are treated consistently and have the right level of service coverage to support their business needs.<br /> </p><ul><li>Create a customer account overview (closed loop metrics, customer services consumption overview, behavioral analysis) communication to Directors/VP’s of all escalated entitlement exceptions globally</li><li>Utilize internal tools (Tableau, BI Dashboards) to assess Customer and Partner services consumption behaviors</li><li>Work closely with the Service Entitlement and Service Compliance organizations on lead generation for non-compliant customers and partners</li><li>Work through assigned case load in a timely manner, providing required updates to management</li></ul>",
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