Customer Service Representative (Full Time)

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    "description": "<div>\n<div>\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Roboto\">First United Bank is accepting applications for a Full Time Customer Service Representative in our Operations Center.</span></span></p>\n\n<p style=\"text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">As a Customer Service Representative, you will be responsible for supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations, regulations, transaction processing, and other inquiries as required by business objectives.&nbsp; </span></span></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Additional responsibilities include: </span></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Identifying customer needs and suggesting appropriate resolutions, products and services</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Utilizing technology to support and troubleshoot online services, gathering information, and tracking customer interactions</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Complete wire transfers</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Issue EMV Chip Debit Cards</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Perform debit card maintenance</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Generate routine department reports</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Minor bookkeeping duties</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Participates in job specific training, various bank training programs, and complies with BSA, AML and all bank policies and procedures as required</span></span></span></span></li>\n</ul>\n</div>\n</div>\n",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Minimum Qualifications:</span></span></span><span style=\"font-family:Roboto\"> <span style=\"background-color:white\"><span style=\"color:black\">We are seeking individuals who will provide professional, reliable, and prompt service to our customers.&nbsp;&nbsp;The ideal candidate will have:</span></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Consistent customer care experience, preferably in financial services</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Candidate must have a High School diploma or GED</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Excellent written / verbal communication and customer service skills</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Roboto\">Computer proficiency and familiarity with Microsoft programs</span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background-color:white\"><span style=\"font-family:Roboto\"><span style=\"color:black\">Ability to meet training standards is also required</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Roboto\">Must be able to work flexible hours and/or extended hours as business requires</span></span></li>\n</ul>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:Roboto\">First United Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</span></span></p>\n",
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