Support Software Engineer

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  "active_status": "active"
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    "city": "Mumbai",
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      "city": "Mumbai",
      "state": "India"
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    "locationType": "2",
    "jobOpeningName": "Support Software Engineer",
    "departmentLabel": "IT Support",
    "employmentStatusLabel": "Fixed Term"
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      "state": "India",
      "postalCode": "400604",
      "addressCountry": "India"
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    "datePosted": "2026-03-30",
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    "description": "<p>Scope of Job:<br>As a member of the support team, you will work with the Customer Service Representatives and the Software<br>Engineering Team as a resource of valuable information and knowledge to solve complex topics. You will help<br>our internal teams and customers troubleshoot and find patterns while working on a permanent solution to<br>problems. Daily tasks include but not limited to: answering calls from customers if needed, keeping in contact<br>with Site hosts informing and updating them, capturing detailed diagnostics, analyzing patterns, recovering<br>information, review the processes and see some tasks that are automation material and escalating incidents if<br>there is a need to. You will be the first to receive cases from tier 1 support and will need to analyze, identify,<br>solve, or escalate to get things running.</p>\n<p>Responsibilities:<br>95% - Primary Responsibilities<br>● Solve complex customer issues independently and be a go-to resource for other team members<br>● Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of<br>robust and scalable EV charging<br>● Establish new and review existing processes within the support team to improve efficiencies and provide<br>standardization of quality assurance of our services.<br>● Analyze field issues to provide insights on product quality and process improvement<br>● Analyze customer issues, value of the internal solutions and processes to provide metrics on product<br>quality.<br>● Occasionally Provide support by answering driver phone calls, emails, and customer inquiries<br>5% - Other duties as assigned as per internal requests and approved by your manager<br>Skills/Knowledge/Abilities:<br>● Bachelor’s degree in computer science, electrical engineering, related degree, or relevant experience<br>● Excellent written and verbal communication.<br>● Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable<br>learning new platforms as they arise.<br>● Highly organized and effective at engaging with multiple customers and teams<br>● Has great organizational and effective time management skills.<br>● Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.<br>● It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with<br>sh/bash, Python, or Automation.</p>",
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    "minimumExperience": "Entry-level",
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