Junior Customer Service Agent- Night Shift*

{
  "content_hash": "8ce021c6233a885d17d1fde2b626b2bc4daf3d89b71e10b5fc2a902c40610429",
  "source_hash": "9a0317d940f44b5e7f354d288f82280387832dfbbbe67952d17d244561cf2dd2",
  "last_changed_at": "2026-05-30T05:40:04.049Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tal-Pietà, Pieta, PTA 1313, Malta",
    "city": "Tal-Pietà",
    "region": "Pieta",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:17:21.755Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tal-Pietà, Pieta, PTA 1313, Malta",
      "city": "Tal-Pietà",
      "region": "Pieta",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "806",
    "isRemote": null,
    "location": {
      "city": "Tal-Pietà",
      "state": "Pieta"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18877",
    "locationType": "0",
    "jobOpeningName": "Junior Customer Service Agent- Night Shift*",
    "departmentLabel": "Customer Service ",
    "employmentStatusLabel": "Full Time - probation"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tal-Pietà",
      "state": "Pieta",
      "postalCode": "PTA 1313",
      "addressCountry": "Malta"
    },
    "datePosted": "2026-01-27",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>At Immense Group, we are guided by our core values:<span style=\"font-weight: bold\"> passion, boldness, and integrity</span>. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering<br>exceptional player experiences.</p>\n<p>If you're someone who<br>loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">A taste of what you’ll do</span></p>\n<p>Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience in<span style=\"font-weight: bold\"><span> </span>English language</span>.</p>\n<p><br></p>\n<ul>\n<li>Start your adventure by participating in our 3-week-long training on the job.</li>\n<li>Support our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;</li>\n<li>Identify and support players in any difficulties they might encounter;</li>\n<li>Provide explanations to customers about products/site/policies/ promotions, etc;</li>\n<li>Update customer account/details with necessary information when needed;</li>\n<li>Understand, guide, and support players in Safer Gambling;</li>\n<li>Collaborate with our Fraud and payments team in customer queries;</li>\n<li>Understand AML and report any suspicious activity.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Who and what we are after?</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">A native English speaker</span></li>\n<li>Flexible and willing to work on a night shift. Please note: Although this is a night shift position, it does not begin with night shifts. New joiners will first undergo a 3-week daytime training, followed by a gradual transition through earlier shift patterns before moving to the night schedule.</li>\n<li>Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers</li>\n<li>Exceptional organisation skills</li>\n<li>Detail oriented with the ability to handle stressful situations while maintaining a positive attitude</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Employee benefits</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Private health insurance</span><br>– because your wellbeing matters to us</li>\n<li><span style=\"font-weight: bold\">Wellness allowance</span><span> </span>–<br>up to<span style=\"font-weight: bold\"><span> </span>€300<span> </span></span>per year</li>\n<li>Fresh and healthy<br><span style=\"font-weight: bold\">Breakfast &amp; Lunch</span><br>prepared<span> </span><span style=\"font-weight: bold\">everyday</span><span> </span>in our penthouse kitchen – you can<br>save up to €3,000 a year</li>\n<li><span style=\"font-weight: bold\">Birthday leave</span><br>– as we want you to celebrate your day</li>\n<li>Company and team-building<span style=\"font-weight: bold\"><span> </span>events </span>– trust us, these are legendary</li>\n<li><span style=\"font-weight: bold\">Relocation package to Malta</span>, including flight and two weeks of accommodation</li>\n<li><span style=\"font-weight: bold\">Performance bonus</span><br>-<span> </span><span style=\"font-weight: bold\">up to 10% of base salary</span><span> </span>paid quarterly if you achieve your KPIs</li>\n<li><span style=\"font-weight: bold\">And much more</span><span> </span>– see for yourself!</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Our Recruitment process</span></p>\n<ul>\n<li>Online Assessment<br></li>\n<li>Final interview with our Trainers</li>\n</ul>\n<p><br></p>\n<p>Meet all the eligible criteria? Apply today and join the Immense Group team.</p>\n<p>Please take the time to read our Candidate<br><a href=\"https://www.immensegroup.com/privacy-policy/\" target=\"_blank\" rel=\"noopener noreferrer\">Privacy Policy – Immense</a><br>prior to clicking ‘apply’.</p>",
    "compensation": null,
    "departmentId": "18877",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Junior Customer Service Agent- Night Shift*",
    "departmentLabel": "Customer Service ",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://videoslots.bamboohr.com/careers/806",
    "employmentStatusLabel": "Full Time - probation"
  }
}