PHONE SUPPORT TECHNI

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    "requisitionDescription": "<p>The Phone Support Technician is based out of our Germantown, WI office. This positions provide remote support to technicians and customers helping to troubleshoot and solve issues with machines and products.&nbsp;</p><p id=\"isPasted\"><strong>Responsibilities: </strong></p><ul><li>Supporting technical support for Satisloh equipment.</li><li>Directly&nbsp;support&nbsp;customers&nbsp;and&nbsp;Field&nbsp;Service&nbsp;Technicians&nbsp;with&nbsp;technical&nbsp;information&nbsp;provided by telephone and e-mail. Escalate open calls to the field or other members of the technical team as needed.</li><li>Provide&nbsp;effective&nbsp;problem-solving&nbsp;on&nbsp;designated&nbsp;product&nbsp;lines&nbsp;to&nbsp;Satisloh&nbsp;customer,&nbsp;sales and service personnel with specific responsibility for problem identification and resolution.</li><li>Develop&nbsp;and&nbsp;maintain&nbsp;technical&nbsp;expertise&nbsp;on&nbsp;Satisloh&nbsp;products&nbsp;and&nbsp;systems,&nbsp;encompass- ing hardware, applicable software, and applications.</li><li>All&nbsp;required&nbsp;administrative&nbsp;or&nbsp;correspondence&nbsp;functions&nbsp;are&nbsp;performed&nbsp;in&nbsp;an&nbsp;efficient&nbsp;and prompt manner.</li><li>Understands&nbsp;and&nbsp;follows&nbsp;corporate&nbsp;and&nbsp;service&nbsp;department&nbsp;procedures&nbsp;and&nbsp;policies.&nbsp;To include customer complaint handling and incident reporting.</li><li>Provide&nbsp;technical&nbsp;support&nbsp;using&nbsp;available&nbsp;documentation&nbsp;and&nbsp;acquired&nbsp;skills.</li><li>Recommend&nbsp;when&nbsp;to&nbsp;issue&nbsp;or&nbsp;revise&nbsp;a&nbsp;department&nbsp;procedure&nbsp;and&nbsp;report&nbsp;to&nbsp;manager.</li><li>Escalate&nbsp;customer&nbsp;complaints&nbsp;using&nbsp;the&nbsp;established&nbsp;procedures.</li><li>Contribute&nbsp;to&nbsp;the&nbsp;development&nbsp;of&nbsp;technical&nbsp;bulletins.</li><li>Occasional&nbsp;travel&nbsp;to&nbsp;customer&nbsp;locations&nbsp;for&nbsp;the&nbsp;purpose&nbsp;of&nbsp;installation,&nbsp;training and&nbsp;servicing of the equipment.</li><li>Support service coordinators, technicians, and CSR.</li></ul><p><strong>Education and Experience:</strong></p><ul><li>Associates&nbsp;degree&nbsp;in&nbsp;Electrical&nbsp;or&nbsp;Mechanical&nbsp;discipline&nbsp;preferred</li><li>3&nbsp;years&nbsp;Field&nbsp;Service&nbsp;experience&nbsp;preferred</li><li>Experience&nbsp;with&nbsp;Finishing&nbsp;systems&nbsp;required</li><li>SAP experience preferred</li></ul><p>High school degree required</p><p id=\"isPasted\"><strong>Physical Demands</strong></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>The employee must be able to lift up to 50 pounds. &nbsp;While performing the duties of this job, the employee is regularly required to sit, but some standing.&nbsp;</p><p><strong>Work Environment&nbsp;</strong></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>While performing the duties of this job, the employee will be in an office setting, with minimal to medium noise level. Employee may be around machinery occasional and need to wear ear and eye protection.&nbsp;</p><p>The noise level in the work environment is usually low.</p><p id=\"isPasted\"><strong>Equal Opportunity Employer</strong></p><p>We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.</p>\n",
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