Season 26/27 - Front of House Team Leader

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    "location": {
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      "state": "Hokkaido"
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    "departmentLabel": "Hotel Operations",
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    "location": {
      "city": "Abuta-gun",
      "state": "Hokkaido",
      "postalCode": "044-0080",
      "addressCountry": "Japan"
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    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"color: rgb(0, 0, 0); font-size: 12pt\"><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Job Title</span>: <span style=\"font-weight: bold\">Front of House Team Leader</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB DESCRIPTION</span></p>\n<p>As Restaurant Team Leader, you will deliver exceptional dining experiences by providing attentive, efficient, and memorable service. You will take ownership of your section, anticipate guest needs, collaborate closely with the team, and help create a vibrant and welcoming atmosphere that keeps guests coming back.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">JOB OVERVIEW/RESPONSIBILITIES</span><br></p>\n<ul>\n<li>Provide polished, attentive, and professional table service from guest arrival to departure</li>\n<li>Anticipate guest needs and deliver personalized service to enhance the dining experience</li>\n<li>Manage assigned sections efficiently during service, ensuring smooth guest flow</li>\n<li>Handle guest requests, concerns, and issues calmly and professionally</li>\n<li>Recommend food and wine pairings with confidence and product knowledge</li>\n<li>Maintain strong communication and collaboration with kitchen and front-of-house teams</li>\n<li>Support and motivate team members to maintain high service standards</li>\n<li>Ensure service is delivered efficiently while maintaining quality and attention to detail</li>\n<li>Help create a lively, welcoming, and positive atmosphere in the restaurant<br></li>\n</ul>\n<p><br></p>\n<p>Training and support will be provided to help you succeed in the role.</p>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-size: 12pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">【Must】</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in customer service, hospitality, restaurant, hotel, or related service roles</li>\n<li>Experience providing direct guest-facing service in a team environment</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span>\n<ul>\n<li>Valid working visa in Japan<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Strong customer service mindset with attention to detail</li>\n<li>Ability to multitask and prioritize tasks in a fast-paced environment</li>\n<li>Clear and professional communication skills</li>\n<li>Ability to work collaboratively within a team</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Business level or above in English</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Customer-oriented mindset with a passion for hospitality</li>\n<li>Professional attitude and reliability in daily operations</li>\n<li>Ability to remain calm and flexible when handling challenges</li>\n<li>Friendly, polite, and professional attitude toward guests and colleagues</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">【Preferred】</span><br></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience</span>\n<ul>\n<li>Experience in full-service restaurants or hospitality-driven environments</li>\n<li>Education or training related to hospitality, tourism, or service industries<br></li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Education and Qualification</span><br>\n<ul>\n<li>Education or training related to hospitality, tourism, or service industries</li>\n<li>Relevant certifications related to food service, hospitality, or customer service</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Skills</span>\n<ul>\n<li>Leadership or mentoring experience in a service environment</li>\n<li>Ability to make service-related decisions independently when needed</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Language Skills</span>\n<ul>\n<li>Conversational level or above in Japanese</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Competencies</span>\n<ul>\n<li>Ability to motivate others and contribute positively to team morale</li>\n<li>Interest in creating memorable guest experiences and positive atmosphere</li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Employment Terms and Condition</span></p>\n<p><span style=\"font-weight: bold\">Contract Period &amp; Renewal</span></p>\n<ul>\n<li>Contract Period: 11/16/2026 - 3/31/2027</li>\n<li>Contract renewal: Applicable</li>\n<li>Reason of Renewal: \n<ul>\n<li>Employee’s work performance and attitude.</li>\n<li>Company’s business demands.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Duty, Work Location &amp; Scope of Changes</span></span></p>\n<ul>\n<li>Duty: may be changed as determined by the company</li>\n<li>Initial Work Location: one of the company’s properties in Niseko Area, Hokkaido</li>\n<li>Scope of changes: company properties in Niseko Area, Rusutsu or Furano.\n<ul>\n<li>Training may be conducted at other location.</li>\n<li>Employees may be required to work at different properties based on operational needs.<br></li>\n<li>The initial assignment will be determined by the company.</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Commuting &amp; Workplace policy</span></p>\n<ul>\n<li>Private Vehicle Commuting: Not permitted</li>\n<li>Measures to prevent passive smoking: indoor smoking prohibited</li>\n</ul>\n<p><span style=\"font-weight: bold\">Working hours, Days off &amp; Overtime</span></p>\n<ul>\n<li>Working hours / Shift schedule: Up to 8 hours between 05:30 to 22:00</li>\n<li>Days off: two days off per week (based on shift schedule)</li>\n<li>Overtime: Yes</li>\n<li>Monthly Average Overtime Hours: 10 hours per month</li>\n<li>36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(230, 126, 35); font-weight: bold\">Salary Package / Benefit</span></p>\n<ul>\n<li><span style=\"color: rgb(0, 0, 0)\">Salary: 1,900 yen / per hour ~</span></li>\n<li>Subsidized Ski Pass on your location or Recreational Allowance<br></li>\n<li>Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.</li>\n<li>Staff Accommodation Available</li>\n<li>Company Events</li>\n</ul>",
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