Program Operations Coordinator

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    "raw": "YWCA Park Road - Charlotte, NC 28209; 3420 Park Road, Charlotte, NC, 28209, USA",
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{
  "detail": {
    "city": "Charlotte",
    "jobId": 375381,
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    "jobShift": "Day Hours",
    "jobTitle": "Program Operations Coordinator",
    "location": "YWCA Park Road - Charlotte, NC 28209",
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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#fa4616;\">Position:</span>&nbsp; Program Operations Coordinator<br />\r\n<span style=\"color:#fa4616;\">Status: </span>Full-time, Non-exempt<br />\r\n<span style=\"color:#fa4616;\">Salary:</span> beginning rate $25.00/hour<br />\r\n<span style=\"color:#fa4616;\">Reports to:</span> Director of Youth Programs</strong></span></span></p>\r\n\r\n<hr />\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><span style=\"color:#fa4616;\">About YWCA Central Carolinas</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">YWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">YWCA&rsquo;s youth literacy program provides year-round, out-of-school programming for students from low-income households in four Youth Learning Centers in Mecklenburg and Union Counties. Offered after school each day and all-day during breaks, teacher workdays and 8 weeks of summer, the literacy-focused program supplements students&rsquo; classroom learning with the goal of improving each child&rsquo;s reading ability and supporting students holistically as they pursue their literacy goals.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Position Objectives</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">The Program Operations Coordinator (POC) provides direct oversight of daily onsite operations ensuing quality care is provided within the K &ndash; 5 literacy-based, after-school and out-of-school programming for two locations. &nbsp;In coordination with the Student Success Advisors and the Program Support Coordinator, this role oversees day-to-day operations, enrollment, program planning and implementation of quality services while following YWCA guidelines.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Staff must be available to provide support to Student Success Advisors as needed during the workday and be able to rotate to work out of each location weekly to provide onsite coaching and support. After-school hours of care are generally Monday &ndash; Friday, 2:30pm &ndash; 6:00pm and 9:00am &ndash; 5:00pm during school breaks and planned school closures. Staff are expected to have office hours for administrative tasks the first part of the day and during blackout dates. Ability to work weekends and evenings on occasion.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Supports Onsite Staff</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">In coordination with the Program Support Coordinator, plans and prepares daily activities for assigned locations.</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Plans and implements the monthly schedule of activities, including reading programs, special activities, daily nutritional program, field trips and mindfulness activities to meet the individual academic and social needs of youth.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Plans and implements full day programming, follows individual school calendars closely to plan for adjustments in program hours and putting a full day nutritional plan in place. Communicates with families as each full care day approaches. Ensures onsite staff are aware of adjustments in schedule.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Facilitates communication with families regarding all aspects of the program including: changes in schedule, emergency closures, illnesses, program updates, etc.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures transportation needs are planned including coordinating with the onsite staff to ensure field trips and other offsite activities are covered.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Performs CACFP child nutrition duties per state and federal guidelines including creating and distributing the menu, completing snack orders and disbursement to assigned locations. Properly documents meal counts and monthly submissions in a timely manner.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Available to cover critical duties for short-term absences, acting as the primary contact for families, community partners and co-workers. Plans for coverage needs if staff are absent.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides coaching and support when staff need hands on training.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Grows Enrollment for Youth Programs</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Actively networks with schools, teachers, neighborhood residents and families to promote the program and sustain enrollment goals.&nbsp;</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintains enrollment of up to 30 youth per location.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintains a waitlist of potential youth to enroll.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provides enrollment packets as needed to prospective families, providing support when needed to expedite completing documents. Reviews packets to ensure all forms and documents are turned in and completed correctly.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Oversees all enrollment requirements, reviewing documentation and support to ensure youth meet grade level requirements for the program and families meet the financial components to qualify for the program.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Collaborates with the Community</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">With oversight and approval from the Director, may act as a primary point-of-contact for initial conversations between families, schools and community organizations.</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assists with community needs and works with the Director to develop new services as appropriate for youth and families.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Schedules collective event activities with external partners serving all locations as determined by the Director.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Works closely and collaborates with facility partners to build and maintain positive relationship.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Makes regular visits to Second Harvest and other partner organizations to secure community provided resources for youth and families.&nbsp;</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Role in Supporting Department of Youth Programs</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Provides program overview and trains Student Success Advisors and volunteers.&nbsp;</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manages database independently, handling tasks related to setting up and managing family accounts, invoicing, online payment processing, attendance, billing and attendance reporting and other administrative tasks.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures compliance with all regulatory and contractual obligations, with focus on enrollments.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Monitors absences closely to ensure only active participants are enrolled in the program, escalates absence concerns when appropriate with the family and Director.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ensures youth are withdrawn in a timely manner following department standards. This includes monitoring youth who have aged out of the program, no longer meet the financial component for the program or who have recurring absences.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Participates in organization and departmental meetings and annual professional development training.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Creates and maintains youth files and stores them in a secure location ensuring all personal and medical information is not accessible per privacy and confidentiality standards.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Submits all required reports, documents and information requests accurately and on time.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">In coordination with the Program Support Coordinator and the Director, helps determine and communicate department goals.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintains knowledge of current practices in the field of family empowerment and participates in staff development and professional growth opportunities.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Ensures Safety of Youth and Property &nbsp;</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Knows all safety standards and escalates any unsafe conditions appropriately and in a timely manner.&nbsp;</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follows all incident/accident reporting protocols if a youth or employee is injured or there is a motor vehicle accident while driving on the organization&rsquo;s behalf.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintains line of sight visual supervision of all youth to ensure safety and security.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Manages behavior in alignment with established guidelines and protocols in accordance with YWCA practices; escalating concerns when appropriate with the Director.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Education and Experience</span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Bachelor&rsquo;s Degree in Early Childhood Development, Elementary Education, Social Work, Recreation, Sociology, Human Services or equivalent education required. Minimum of four years of experience working with youth. Possesses excellent communication skills, both written and oral. Ability to problem solve and plan ahead. Ability to maintain files, information, provide data for reports, use specialized software and operate standard program, classroom and instructional equipment. Ability to establish and maintain effective relationships with youth, families, partners, schools, co-workers and in the community.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be at least 21 years or older. A valid North Carolina or South Carolina driver license with three years of driving experience required. Maintains appropriate training/licensure as outlined in bus fleet guidelines and complies with safety standards associated with operating a company vehicle. Position requires staff to drive a personal vehicle to the Park Road YWCA campus regularly and drive a 15-passenger bus for program transportation needs. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Benefits</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Medical Insurance</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dental Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Vision Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Life Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Long-term Disability Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Short-term Disability Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Flexible Spending Account/Health Savings Account</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dependent Flexible Spending Account</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">9 Paid Holidays and 3 Floater Holidays&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Extended Sick Leave</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Family Leave</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Volunteer Time Off</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">403(b) Retirement</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">YWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Employee Assistance Program</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Free YWCA Fitness Center Employee Membership (discounted family membership available)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Physical Requirements</strong></span><br />\r\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable &nbsp; &nbsp;individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">While performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision required for monitoring and maintaining safety of youth. Must be able to scan the room continuously and maintain line of sight for youth in care. Must communicate clearly, including projecting voice across distances. Must be able to hear noises and signs of distress. Occasionally required to remain stationary while working on administrative tasks and perform repetitive motion tasks that may include the wrists, hands and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, stoop, kneel, crouch, bend, walk, jump, reach with hands, arms and legs. Ability to lift and move 40 pounds. Must practice proper body mechanics to prevent injury. &nbsp;Must be emotionally and physically fit to care for youth on a daily basis and not be on any medication that would affect the ability to maintain safety while working with youth.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Required to ensure the safety and well-being of individuals by acting decisively and compassionately in high-pressure situations, including, but not limited to: the fire alarm being sounded, inclement weather, building evacuations, shelter in place and other emergencies. Must be able to perform all physical requirements for emergency CPR, AED and First Aid.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#fa4616;\"><strong>Other Information</strong></span><br />\r\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">YWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.</span></span></p>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Program Operations Coordinator\",\"identifier\":\"J0WE83375381\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/F6B4CC1A331273E3E1FB7DD1FA3F953D/jobs/375381\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F6B4CC1A331273E3E1FB7DD1FA3F953D\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":25,\"maxValue\":26.2,\"unitText\":\"\"}},\"datePosted\":\"2026-06-04\",\"description\":\"Job DetailsJob Location: YWCA Park Road - Charlotte, NC 28209Position Type: Full-timeSalary Range: $25.00 - $26.20 HourlyJob Shift: Day HoursJob Category: Education/Child CarePosition:&nbsp; Program Operations Coordinator\\r\\nStatus: Full-time, Non-exempt\\r\\nSalary: beginning rate $25.00/hour\\r\\nReports to: Director of Youth Programs\\r\\n\\r\\n\\r\\nAbout YWCA Central Carolinas\\r\\n\\r\\nYWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.\\r\\n\\r\\nYWCA&rsquo;s youth literacy program provides year-round, out-of-school programming for students from low-income households in four Youth Learning Centers in Mecklenburg and Union Counties. Offered after school each day and all-day during breaks, teacher workdays and 8 weeks of summer, the literacy-focused program supplements students&rsquo; classroom learning with the goal of improving each child&rsquo;s reading ability and supporting students holistically as they pursue their literacy goals.&nbsp;\\r\\n\\r\\nPosition Objectives\\r\\n\\r\\nThe Program Operations Coordinator (POC) provides direct oversight of daily onsite operations ensuing quality care is provided within the K &ndash; 5 literacy-based, after-school and out-of-school programming for two locations. &nbsp;In coordination with the Student Success Advisors and the Program Support Coordinator, this role oversees day-to-day operations, enrollment, program planning and implementation of quality services while following YWCA guidelines.&nbsp;\\r\\n\\r\\nStaff must be available to provide support to Student Success Advisors as needed during the workday and be able to rotate to work out of each location weekly to provide onsite coaching and support. After-school hours of care are generally Monday &ndash; Friday, 2:30pm &ndash; 6:00pm and 9:00am &ndash; 5:00pm during school breaks and planned school closures. Staff are expected to have office hours for administrative tasks the first part of the day and during blackout dates. Ability to work weekends and evenings on occasion.\\r\\n\\r\\nSupports Onsite Staff\\r\\n\\r\\n\\r\\n\\tIn coordination with the Program Support Coordinator, plans and prepares daily activities for assigned locations.\\r\\n\\tPlans and implements the monthly schedule of activities, including reading programs, special activities, daily nutritional program, field trips and mindfulness activities to meet the individual academic and social needs of youth.&nbsp;\\r\\n\\tPlans and implements full day programming, follows individual school calendars closely to plan for adjustments in program hours and putting a full day nutritional plan in place. Communicates with families as each full care day approaches. Ensures onsite staff are aware of adjustments in schedule.\\r\\n\\tFacilitates communication with families regarding all aspects of the program including: changes in schedule, emergency closures, illnesses, program updates, etc.\\r\\n\\tEnsures transportation needs are planned including coordinating with the onsite staff to ensure field trips and other offsite activities are covered.\\r\\n\\tPerforms CACFP child nutrition duties per state and federal guidelines including creating and distributing the menu, completing snack orders and disbursement to assigned locations. Properly documents meal counts and monthly submissions in a timely manner.&nbsp;\\r\\n\\tAvailable to cover critical duties for short-term absences, acting as the primary contact for families, community partners and co-workers. Plans for coverage needs if staff are absent.\\r\\n\\tProvides coaching and support when staff need hands on training.\\r\\n\\r\\n\\r\\nGrows Enrollment for Youth Programs\\r\\n\\r\\n\\r\\n\\tActively networks with schools, teachers, neighborhood residents and families to promote the program and sustain enrollment goals.&nbsp;\\r\\n\\tMaintains enrollment of up to 30 youth per location.\\r\\n\\tMaintains a waitlist of potential youth to enroll.\\r\\n\\tProvides enrollment packets as needed to prospective families, providing support when needed to expedite completing documents. Reviews packets to ensure all forms and documents are turned in and completed correctly.\\r\\n\\tOversees all enrollment requirements, reviewing documentation and support to ensure youth meet grade level requirements for the program and families meet the financial components to qualify for the program.\\r\\n\\r\\n\\r\\nCollaborates with the Community\\r\\n\\r\\n\\r\\n\\tWith oversight and approval from the Director, may act as a primary point-of-contact for initial conversations between families, schools and community organizations.\\r\\n\\tAssists with community needs and works with the Director to develop new services as appropriate for youth and families.\\r\\n\\tSchedules collective event activities with external partners serving all locations as determined by the Director.\\r\\n\\tWorks closely and collaborates with facility partners to build and maintain positive relationship.\\r\\n\\tMakes regular visits to Second Harvest and other partner organizations to secure community provided resources for youth and families.&nbsp;\\r\\n\\r\\n\\r\\nRole in Supporting Department of Youth Programs\\r\\n\\r\\n\\r\\n\\tProvides program overview and trains Student Success Advisors and volunteers.&nbsp;\\r\\n\\tManages database independently, handling tasks related to setting up and managing family accounts, invoicing, online payment processing, attendance, billing and attendance reporting and other administrative tasks.\\r\\n\\tEnsures compliance with all regulatory and contractual obligations, with focus on enrollments.&nbsp;\\r\\n\\tMonitors absences closely to ensure only active participants are enrolled in the program, escalates absence concerns when appropriate with the family and Director.\\r\\n\\tEnsures youth are withdrawn in a timely manner following department standards. This includes monitoring youth who have aged out of the program, no longer meet the financial component for the program or who have recurring absences.&nbsp;\\r\\n\\tParticipates in organization and departmental meetings and annual professional development training.&nbsp;\\r\\n\\tCreates and maintains youth files and stores them in a secure location ensuring all personal and medical information is not accessible per privacy and confidentiality standards.\\r\\n\\tSubmits all required reports, documents and information requests accurately and on time.&nbsp;\\r\\n\\tIn coordination with the Program Support Coordinator and the Director, helps determine and communicate department goals.\\r\\n\\tMaintains knowledge of current practices in the field of family empowerment and participates in staff development and professional growth opportunities.\\r\\n\\r\\n\\r\\nEnsures Safety of Youth and Property &nbsp;\\r\\n\\r\\n\\r\\n\\tKnows all safety standards and escalates any unsafe conditions appropriately and in a timely manner.&nbsp;\\r\\n\\tFollows all incident/accident reporting protocols if a youth or employee is injured or there is a motor vehicle accident while driving on the organization&rsquo;s behalf.\\r\\n\\tMaintains line of sight visual supervision of all youth to ensure safety and security.\\r\\n\\tManages behavior in alignment with established guidelines and protocols in accordance with YWCA practices; escalating concerns when appropriate with the Director.\\r\\n\\r\\n\\r\\nEducation and Experience\\r\\n\\r\\nBachelor&rsquo;s Degree in Early Childhood Development, Elementary Education, Social Work, Recreation, Sociology, Human Services or equivalent education required. Minimum of four years of experience working with youth. Possesses excellent communication skills, both written and oral. Ability to problem solve and plan ahead. Ability to maintain files, information, provide data for reports, use specialized software and operate standard program, classroom and instructional equipment. Ability to establish and maintain effective relationships with youth, families, partners, schools, co-workers and in the community.&nbsp;\\r\\n\\r\\nMust be at least 21 years or older. A valid North Carolina or South Carolina driver license with three years of driving experience required. Maintains appropriate training/licensure as outlined in bus fleet guidelines and complies with safety standards associated with operating a company vehicle. Position requires staff to drive a personal vehicle to the Park Road YWCA campus regularly and drive a 15-passenger bus for program transportation needs. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tMedical Insurance\\r\\n\\tDental Insurance\\r\\n\\tVision Insurance\\r\\n\\tLife Insurance\\r\\n\\tLong-term Disability Insurance\\r\\n\\tShort-term Disability Insurance\\r\\n\\tFlexible Spending Account/Health Savings Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\t9 Paid Holidays and 3 Floater Holidays&nbsp;\\r\\n\\t19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)\\r\\n\\tExtended Sick Leave\\r\\n\\tFamily Leave\\r\\n\\tVolunteer Time Off\\r\\n\\t403(b) Retirement\\r\\n\\tYWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)\\r\\n\\tEmployee Assistance Program\\r\\n\\tFree YWCA Fitness Center Employee Membership (discounted family membership available)\\r\\n\\r\\n\\r\\nPhysical Requirements\\r\\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable &nbsp; &nbsp;individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision required for monitoring and maintaining safety of youth. Must be able to scan the room continuously and maintain line of sight for youth in care. Must communicate clearly, including projecting voice across distances. Must be able to hear noises and signs of distress. Occasionally required to remain stationary while working on administrative tasks and perform repetitive motion tasks that may include the wrists, hands and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, stoop, kneel, crouch, bend, walk, jump, reach with hands, arms and legs. Ability to lift and move 40 pounds. Must practice proper body mechanics to prevent injury. &nbsp;Must be emotionally and physically fit to care for youth on a daily basis and not be on any medication that would affect the ability to maintain safety while working with youth.\\r\\n\\r\\nRequired to ensure the safety and well-being of individuals by acting decisively and compassionately in high-pressure situations, including, but not limited to: the fire alarm being sounded, inclement weather, building evacuations, shelter in place and other emergencies. Must be able to perform all physical requirements for emergency CPR, AED and First Aid.&nbsp;\\r\\n\\r\\nOther Information\\r\\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;\\r\\n\\r\\nYWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.\\r\\nQualifications\",\"responsibilities\":\"Position:&nbsp; Program Operations Coordinator\\r\\nStatus: Full-time, Non-exempt\\r\\nSalary: beginning rate $25.00/hour\\r\\nReports to: Director of Youth Programs\\r\\n\\r\\n\\r\\nAbout YWCA Central Carolinas\\r\\n\\r\\nYWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.\\r\\n\\r\\nYWCA&rsquo;s youth literacy program provides year-round, out-of-school programming for students from low-income households in four Youth Learning Centers in Mecklenburg and Union Counties. Offered after school each day and all-day during breaks, teacher workdays and 8 weeks of summer, the literacy-focused program supplements students&rsquo; classroom learning with the goal of improving each child&rsquo;s reading ability and supporting students holistically as they pursue their literacy goals.&nbsp;\\r\\n\\r\\nPosition Objectives\\r\\n\\r\\nThe Program Operations Coordinator (POC) provides direct oversight of daily onsite operations ensuing quality care is provided within the K &ndash; 5 literacy-based, after-school and out-of-school programming for two locations. &nbsp;In coordination with the Student Success Advisors and the Program Support Coordinator, this role oversees day-to-day operations, enrollment, program planning and implementation of quality services while following YWCA guidelines.&nbsp;\\r\\n\\r\\nStaff must be available to provide support to Student Success Advisors as needed during the workday and be able to rotate to work out of each location weekly to provide onsite coaching and support. After-school hours of care are generally Monday &ndash; Friday, 2:30pm &ndash; 6:00pm and 9:00am &ndash; 5:00pm during school breaks and planned school closures. Staff are expected to have office hours for administrative tasks the first part of the day and during blackout dates. Ability to work weekends and evenings on occasion.\\r\\n\\r\\nSupports Onsite Staff\\r\\n\\r\\n\\r\\n\\tIn coordination with the Program Support Coordinator, plans and prepares daily activities for assigned locations.\\r\\n\\tPlans and implements the monthly schedule of activities, including reading programs, special activities, daily nutritional program, field trips and mindfulness activities to meet the individual academic and social needs of youth.&nbsp;\\r\\n\\tPlans and implements full day programming, follows individual school calendars closely to plan for adjustments in program hours and putting a full day nutritional plan in place. Communicates with families as each full care day approaches. Ensures onsite staff are aware of adjustments in schedule.\\r\\n\\tFacilitates communication with families regarding all aspects of the program including: changes in schedule, emergency closures, illnesses, program updates, etc.\\r\\n\\tEnsures transportation needs are planned including coordinating with the onsite staff to ensure field trips and other offsite activities are covered.\\r\\n\\tPerforms CACFP child nutrition duties per state and federal guidelines including creating and distributing the menu, completing snack orders and disbursement to assigned locations. Properly documents meal counts and monthly submissions in a timely manner.&nbsp;\\r\\n\\tAvailable to cover critical duties for short-term absences, acting as the primary contact for families, community partners and co-workers. Plans for coverage needs if staff are absent.\\r\\n\\tProvides coaching and support when staff need hands on training.\\r\\n\\r\\n\\r\\nGrows Enrollment for Youth Programs\\r\\n\\r\\n\\r\\n\\tActively networks with schools, teachers, neighborhood residents and families to promote the program and sustain enrollment goals.&nbsp;\\r\\n\\tMaintains enrollment of up to 30 youth per location.\\r\\n\\tMaintains a waitlist of potential youth to enroll.\\r\\n\\tProvides enrollment packets as needed to prospective families, providing support when needed to expedite completing documents. Reviews packets to ensure all forms and documents are turned in and completed correctly.\\r\\n\\tOversees all enrollment requirements, reviewing documentation and support to ensure youth meet grade level requirements for the program and families meet the financial components to qualify for the program.\\r\\n\\r\\n\\r\\nCollaborates with the Community\\r\\n\\r\\n\\r\\n\\tWith oversight and approval from the Director, may act as a primary point-of-contact for initial conversations between families, schools and community organizations.\\r\\n\\tAssists with community needs and works with the Director to develop new services as appropriate for youth and families.\\r\\n\\tSchedules collective event activities with external partners serving all locations as determined by the Director.\\r\\n\\tWorks closely and collaborates with facility partners to build and maintain positive relationship.\\r\\n\\tMakes regular visits to Second Harvest and other partner organizations to secure community provided resources for youth and families.&nbsp;\\r\\n\\r\\n\\r\\nRole in Supporting Department of Youth Programs\\r\\n\\r\\n\\r\\n\\tProvides program overview and trains Student Success Advisors and volunteers.&nbsp;\\r\\n\\tManages database independently, handling tasks related to setting up and managing family accounts, invoicing, online payment processing, attendance, billing and attendance reporting and other administrative tasks.\\r\\n\\tEnsures compliance with all regulatory and contractual obligations, with focus on enrollments.&nbsp;\\r\\n\\tMonitors absences closely to ensure only active participants are enrolled in the program, escalates absence concerns when appropriate with the family and Director.\\r\\n\\tEnsures youth are withdrawn in a timely manner following department standards. This includes monitoring youth who have aged out of the program, no longer meet the financial component for the program or who have recurring absences.&nbsp;\\r\\n\\tParticipates in organization and departmental meetings and annual professional development training.&nbsp;\\r\\n\\tCreates and maintains youth files and stores them in a secure location ensuring all personal and medical information is not accessible per privacy and confidentiality standards.\\r\\n\\tSubmits all required reports, documents and information requests accurately and on time.&nbsp;\\r\\n\\tIn coordination with the Program Support Coordinator and the Director, helps determine and communicate department goals.\\r\\n\\tMaintains knowledge of current practices in the field of family empowerment and participates in staff development and professional growth opportunities.\\r\\n\\r\\n\\r\\nEnsures Safety of Youth and Property &nbsp;\\r\\n\\r\\n\\r\\n\\tKnows all safety standards and escalates any unsafe conditions appropriately and in a timely manner.&nbsp;\\r\\n\\tFollows all incident/accident reporting protocols if a youth or employee is injured or there is a motor vehicle accident while driving on the organization&rsquo;s behalf.\\r\\n\\tMaintains line of sight visual supervision of all youth to ensure safety and security.\\r\\n\\tManages behavior in alignment with established guidelines and protocols in accordance with YWCA practices; escalating concerns when appropriate with the Director.\\r\\n\\r\\n\\r\\nEducation and Experience\\r\\n\\r\\nBachelor&rsquo;s Degree in Early Childhood Development, Elementary Education, Social Work, Recreation, Sociology, Human Services or equivalent education required. Minimum of four years of experience working with youth. Possesses excellent communication skills, both written and oral. Ability to problem solve and plan ahead. Ability to maintain files, information, provide data for reports, use specialized software and operate standard program, classroom and instructional equipment. Ability to establish and maintain effective relationships with youth, families, partners, schools, co-workers and in the community.&nbsp;\\r\\n\\r\\nMust be at least 21 years or older. A valid North Carolina or South Carolina driver license with three years of driving experience required. Maintains appropriate training/licensure as outlined in bus fleet guidelines and complies with safety standards associated with operating a company vehicle. Position requires staff to drive a personal vehicle to the Park Road YWCA campus regularly and drive a 15-passenger bus for program transportation needs. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tMedical Insurance\\r\\n\\tDental Insurance\\r\\n\\tVision Insurance\\r\\n\\tLife Insurance\\r\\n\\tLong-term Disability Insurance\\r\\n\\tShort-term Disability Insurance\\r\\n\\tFlexible Spending Account/Health Savings Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\t9 Paid Holidays and 3 Floater Holidays&nbsp;\\r\\n\\t19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)\\r\\n\\tExtended Sick Leave\\r\\n\\tFamily Leave\\r\\n\\tVolunteer Time Off\\r\\n\\t403(b) Retirement\\r\\n\\tYWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)\\r\\n\\tEmployee Assistance Program\\r\\n\\tFree YWCA Fitness Center Employee Membership (discounted family membership available)\\r\\n\\r\\n\\r\\nPhysical Requirements\\r\\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable &nbsp; &nbsp;individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision required for monitoring and maintaining safety of youth. Must be able to scan the room continuously and maintain line of sight for youth in care. Must communicate clearly, including projecting voice across distances. Must be able to hear noises and signs of distress. Occasionally required to remain stationary while working on administrative tasks and perform repetitive motion tasks that may include the wrists, hands and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, stoop, kneel, crouch, bend, walk, jump, reach with hands, arms and legs. Ability to lift and move 40 pounds. Must practice proper body mechanics to prevent injury. &nbsp;Must be emotionally and physically fit to care for youth on a daily basis and not be on any medication that would affect the ability to maintain safety while working with youth.\\r\\n\\r\\nRequired to ensure the safety and well-being of individuals by acting decisively and compassionately in high-pressure situations, including, but not limited to: the fire alarm being sounded, inclement weather, building evacuations, shelter in place and other emergencies. Must be able to perform all physical requirements for emergency CPR, AED and First Aid.&nbsp;\\r\\n\\r\\nOther Information\\r\\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;\\r\\n\\r\\nYWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"YWCA Central Carolinas\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F6B4CC1A331273E3E1FB7DD1FA3F953D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3420 Park Road\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28209,\"addressCountry\":\"USA\"}},\"industry\":\"Education/Child Care\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day Hours\"}",
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