Operations Care Coordinator

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{
  "list_job": {
    "id": "425",
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    "location": {
      "city": "Spokane",
      "state": "Washington"
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    "departmentId": "18586",
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    "jobOpeningName": "Operations Care Coordinator",
    "departmentLabel": "Rising Strong",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Spokane",
      "state": "Washington",
      "postalCode": "99210",
      "addressCountry": "United States"
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    "datePosted": "2026-05-09",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">WE OFFER EXCELLENT BENEFITS:</span></p>\n<ul>\n<li><span style=\"font-size: 14pt; font-weight: bold\">FREE Employee Medical Insurance</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">FREE Employee Dental Insurance</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">FREE Employee Vision Insurance</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">Sick leave (8 hours of paid sick leave per month)</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">Vacation (Minimum of 2 weeks paid vacation)</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">Discounted health memberships</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">Retirement (Employer contribution - 3% contribution and an additional 3% employer match)</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">FREE Long-Term Disability Insurance</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">FREE Life Insurance</span></li>\n<li><span style=\"font-size: 14pt; font-weight: bold\">13 Paid Holidays</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 12pt\"><span style=\"font-size: 14pt; font-weight: bold\">CCEW Mission</span><br>Feed the hungry, heal the hurting, welcome the stranger. </span><br></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.</span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold; text-decoration: underline\">Job Summary</span></p>\n<p>Rising Strong (RS) is a holistic, family-centered shelter program offering on-site outpatient drug treatment, mental health services and life skills coaching -- supporting the whole family staying together as a family unit while they begin to recover from substance misuse, heal from trauma and rebuild their lives.</p>\n<p> </p>\n<p>This position serves as the assigned RS operational team member supporting families residing at Rising Strong—providing advocacy, support and accountability for families during their stay in the program—with the goal of addressing social drivers of health and ensuring consistent communication and accountability throughout the family’s residency. This position is also tasked with representing the RS Operations Team in cross-system meetings including CFTs and FTDMs, and designed to act as the primary communication conduit with each family’s formal support network.    </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Ability to work nights, weekends and alignment with all agency protocols required.</span></p>\n<p> </p>\n<p><span style=\"font-size: 14pt; font-weight: bold\"><span style=\"text-decoration: underline\">Job Duties/Responsibilities</span></span></p>\n<p>To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Family Advocacy and Support</span></p>\n<ol>\n<li>Work in conjunction with the Partnership and Operations Coordinator to support intake transitions, provide resident tours and program orientation support, manage assigned caseloads of families, assist residents with internal and external resources during their time in the Rising Strong program</li>\n<li>Work in conjunction with the Staying Strong Coordinator to ensure families have a clear path for their successful completion of the Rising Strong program and access to housing supports before graduation.</li>\n<li>Create and maintain case management files (either hard copy or via Salesforce), documenting case management services received, progress toward goals, and all applicable ROI’s and program compliance documentation.\n<ol>\n<li>Assist RS families in developing a clear list of the goals they wish to achieve during their time at Rising Strong.</li>\n</ol>\n</li>\n<li>Provide weekly one-on-one meetings with the families to help them solve problems and develop enhanced life skills.</li>\n<li>Assess the family’s need for community resources to ensure safely and recovery-oriented services.</li>\n<li>Provide and create a supportive environment for parents and caregivers by encouraging hope in, and control over, their own lives as well as their children’s lives.</li>\n<li>Promote self-determination, empowerment, personal responsibility for recovery and wellness, and assist parent/caregivers to advocate for themselves and their children.</li>\n<li>As applicable: coordinate transportation to and from events and all aspects of the event workflow.</li>\n<li>Provide feedback, as needed, to assist residents with conflict resolution, parenting and interpersonal concerns and attainment of goals.</li>\n<li>Utilize Motivational Interviewing techniques to ensure the cross-system plan of care maintains a focus on strengths, needs and capacities of the family.</li>\n<li>Work collaboratively with Staying Strong Coordinator in facilitating access to Octavia’s Closet, an on-site clothing resource.</li>\n<li>Integrate Catholic Charities-wide efforts of addressing social drivers of health in housing, ensuring all services are trauma informed, and implementing strategies of ensuring services and hiring practices are addressing race, equity and inclusion disparities.</li>\n</ol>\n<p> </p>\n<p><span style=\"font-weight: bold\">Accountably: </span></p>\n<ol>\n<li>Support families in understanding and incorporating operational rules, structures and expectations.</li>\n<li>Provide required reporting for alleged abuse or neglect, parental relapse with drugs or alcohol, safety plan not followed, new safety issues identified, severe behavioral incidents, running away, or situation requiring medical attention or hospitalization.</li>\n</ol>\n<p> </p>\n<p><span style=\"font-weight: bold\">Family and Program Representation </span></p>\n<ol>\n<li>Support &amp; attend scheduled graduation &amp; celebration events.</li>\n<li>Collaborate with Operations, CBHS, &amp; WISe to promote a team culture in which decision-making in treatment and the cross-system’s plan ensures the family’s needs are addressed and are person-centered.</li>\n<li>Act as a partner to the family and as a liaison with community providers, including school representatives, legal systems, and formal support systems.\n<ol>\n<li>Participate in CFT (Child and Family Team), FTDM (Family Team Decision Meetings, and any other resident related meetings as assigned.</li>\n</ol>\n</li>\n<li>Completes monthly reports, and ensures operational alignment between families, staff, and external partners.</li>\n<li>Assist residents with preparing for court hearings, FTDM (family team decision meetings) and other dependency-related appointments.\n<ol>\n<li>Attend appointments to support families and advocate for the family’s needs from an operational perspective.</li>\n</ol>\n</li>\n<li>Advocate for systemic change that improves the lives of those served at RS; represent Rising Strong in the community.</li>\n</ol>\n<p> </p>\n<p><span style=\"font-weight: bold\">Agency Protocols </span></p>\n<ol>\n<li>Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).</li>\n<li>Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.\n<ol>\n<li>Accurately complete documentation per required timelines, utilizing sales force, incident reports, and touchpoints.</li>\n</ol>\n</li>\n<li>As a mandated reporter, follows all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.</li>\n<li>Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.</li>\n<li>Performs as a team member to assure that productivity outcome measures are achieved.</li>\n<li>Perform related functions as necessary to support the mission of Catholic Charities—aligning with all agency policies, procedures and employee handbook mandates.</li>\n</ol>\n\n\n\n\n\n\n\n\n\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\"><span style=\"text-decoration: underline\">Job Qualifications</span></span></p>\n<p>To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. </p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><em>Education/Experience: </em></span><br>To perform this job successfully, an individual must have a bachelor’s degree in a related field and a minimum two years of direct case management/ care coordination services or an equivalent combination of education and experience.  <span style=\"font-weight: bold\">Experience working with individuals in recovery and experience working with families involved in child welfare required.</span>   Knowledge of community resources; experience working with issues of homelessness, child welfare, poverty, and violence against marginalized groups preferred.</p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><em>Certificates/Licenses: </em></span>Must possess a valid Driver License and ability to drive for work use.  Successfully pass background check applicable to position.</p>\n<ul>\n<li>Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety &amp; Act standards. Refer to WAC 296-842 to learn more.</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><em>Physical Abilities:</em></span>  To perform this job successfully, an individual must be able to:</p>\n<ul>\n<li><em><span style=\"text-decoration: underline\">Regularly</span></em> sit, stand, climb, walk, hear/listen, talk</li>\n<li><em><span style=\"text-decoration: underline\">Frequently </span></em><br>lift up to 25 pounds, pull/push, carry, grasp, reach, stoop, kneel</li>\n<li><em><span style=\"text-decoration: underline\">Occasionally</span></em> crawl</li>\n<li>Clearly see 20+ feet, with or without corrective lenses, ability to focus</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><em>Mental &amp; Other Skills/Abilities:</em></span> To perform this job successfully, an individual must have the:</p>\n<ul>\n<li><em><span style=\"text-decoration: underline\">Adaptability</span></em><span style=\"text-decoration: underline\">:</span> ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.</li>\n<li><em><span style=\"text-decoration: underline\">Analytical Ability</span></em>: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.</li>\n<li><em><span style=\"text-decoration: underline\">Attendance</span></em>: ability to consistently arrive and be able to work as scheduled.</li>\n<li><em><span style=\"text-decoration: underline\">Computer/Technical Ability</span></em><span style=\"font-weight: bold\"><em>: </em></span><br>Proficiency with Word Processing software<em>, </em>Spreadsheet software/Excel, Internet software and experience with database systems.</li>\n<li><em><span style=\"text-decoration: underline\">Dependability</span></em><span style=\"text-decoration: underline\">:</span> ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.</li>\n</ul>\n<ul>\n<li><em><span style=\"text-decoration: underline\">Interpersonal Skills:</span></em>  ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.  Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics. </li>\n</ul>\n<ul>\n<li><em><span style=\"text-decoration: underline\">Judgment:</span></em><em> </em>ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.</li>\n<li><em><span style=\"text-decoration: underline\">Critical Thinking:</span></em> ability to access situations from multiple variables/ levels of impact—using previous experiences and current variables to analyze and question situations—creating conclusive, logical actions to both respond and future forecast.</li>\n<li><em><span style=\"text-decoration: underline\">Language Ability<span style=\"font-weight: bold\">:</span></span></em> ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li>\n<li><em><span style=\"text-decoration: underline\">Mathematical Ability: </span></em>ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.</li>\n<li><em><span style=\"text-decoration: underline\">Motor Coordination</span></em><em>:</em> the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.</li>\n<li><em><span style=\"text-decoration: underline\">Problem Solving Ability</span></em><span style=\"text-decoration: underline\">:</span> ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.</li>\n<li><em><span style=\"text-decoration: underline\">Quality Management</span></em><span style=\"text-decoration: underline\">:</span> ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others;  ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work. </li>\n<li><em><span style=\"text-decoration: underline\">Multitasking</span></em><em>:</em> Ability to organize and manage a multitude of details to ensure that delegation, personal action and other techniques are utilized to achieve outcomes.</li>\n<li><em><span style=\"text-decoration: underline\">Reasoning Ability</span></em><em>: </em>ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li>\n<li><em><span style=\"text-decoration: underline\">Emotional Intelligence</span></em><span style=\"text-decoration: underline\">: </span>Have the ability to recognize your own limitations and respond to difficult situations.</li>\n</ul>\n<p> </p>\n\n\n\n\n\n\n\n\n\n<p><span style=\"font-size: 14pt; font-weight: bold; text-decoration: underline\">Workplace Environmental Conditions</span></p>\n<p>While performing the essential duties/responsibilities of this job, the employee will be:</p>\n<ul>\n<li>Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.</li>\n<li><span style=\"text-decoration: underline\">Noise Conditions:</span> exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon the activities of the Shelter.</li>\n<li><span style=\"text-decoration: underline\">Exposure to Trauma</span>: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.</li>\n<li>Potential for exposure to illicit drugs and air-borne contaminants (proper PPE provided).</li>\n</ul>",
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