Seasonal Tier 1 Tech Support Agent

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    "ExternalDescriptionStr": "<p><strong>Tier 1 Tech Support Agent</strong></p>\n<p>&nbsp;</p>\n<p><strong>Location:</strong>&nbsp;Work From Home</p>\n<p><strong>Employment Type:&nbsp;</strong>Full-time, Seasonal, $18/hr</p>\n<p><strong>Supporting:</strong> Technology Education</p>\n<p>&nbsp;</p>\n<p><strong>About Us </strong></p>\n<p>We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. </p>\n<p>As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. </p>\n<p>&nbsp;</p>\n<p><strong>Here's What the Job Really Looks Like </strong></p>\n<p>You enjoy helping people and figuring things out. You can listen closely, understand what someone really needs, and guide them to a solution in a way that’s clear and approachable. In this role, you’ll support teachers, administrators, students, and parents using education tools—balancing technical troubleshooting with great customer care. You’re comfortable working through issues step by step, asking the right questions, and finding the best path forward. You stay calm when things get tricky, keep details organized, and make sure every interaction is handled thoughtfully and accurately. You don’t need to come from a formal IT background—what matters most is your ability to communicate well, think critically, and make each experience a positive one while helping improve how we support others over time.</p>\n<p><strong>How You'll Make an Impact </strong></p>\n<ul>\n <li>Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns</li>\n <li>Maintains and updates customer information as necessary</li>\n <li>Calmly attempts to resolve and de-escalate any issues</li>\n <li>Escalates calls to supervisor when necessary and appropriate</li>\n <li>Responds to requests for assistance and/or possible processing of credit card authorizations</li>\n <li>Tracks call-related information for auditing and reporting purposes</li>\n <li>Provides feedback reports on call issues related to downtime and/or training issues</li>\n <li>Upsells to customers as necessary</li>\n</ul>",
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    "ExternalPostedStartDate": "2026-06-01T15:44:31+00:00",
    "ExternalQualificationsStr": "<p><b>What'll Set You Up for Success</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p><b>Required:</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><ul><li>High school diploma or GED </li><li>3+ years of experience in tech support, customer service, call centers, or online support (chat/social media) </li><li>Ethernet connection and a distraction-free work area</li><li>Strong communication and customer service skills, including listening, empathy, and problem-solving </li><li>Able to clearly write and document customer issues </li><li>Comfortable multitasking across systems while helping customers </li><li>Able to handle a high volume of work, including back-to-back calls or cases </li><li>Familiar with common web browsers (Chrome, Edge, Safari, Firefox) </li><li>Basic knowledge of Microsoft Office </li><li>Experience with Salesforce is a plus</li></ul><p> </p><p><b>For Internal Candidates:</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><ul><li>Must not be on any corrective action or performance plans<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Must have held your current position for 6+ months<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Must have relevant industry/program experience<span style=\"font-family:'arial' , sans-serif\"> </span></li></ul><p> </p><p><b>Location Note:</b> We’re currently hiring for this position in San Antonio, TX.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p> </p><p><b>Why Alorica?</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p>Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p>TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p><b>What We Offer:</b></p><ul><li>Health, dental, and vision coverage with HSA options<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Paid time off<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Flexible pay options: daily or weekly pay<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>401(k) retirement plan<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Leadership development programs that really grow your career<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Open access courses through Alorica Academy<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Paid training and tuition reimbursement<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Employee discounts on groceries, travel, insurance, phone plans, health &amp; wellness, pet supplies, and more<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Employee assistance program for personal and professional support<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Additional voluntary benefits to meet your individual needs<span style=\"font-family:'arial' , sans-serif\"> </span> </li><li>Performance-based credits redeemable at the onsite eatery </li><li>Onsite dining options, including grab-and-go meals and beverages </li><li>Comfortable second-floor lounge with soft seating and quiet spaces </li><li>Dedicated lactation and prayer room for comfort and privacy </li><li>24/7 on-site security </li><li>Free on-site parking </li><li>Business casual dress code for a polished yet comfortable work style </li></ul><p><b>Our Values</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p><b>Bold </b>– We challenge conventions and take smart risks</p><p><b>Relentless</b> – We deliver results, no matter what it takes</p><p><b>Connected </b>– We work as One Alorica because we're stronger together</p><p><b>True</b> – We show up as our authentic selves, every single day<span style=\"font-family:'arial' , sans-serif\"> </span></p><p> </p><p><b>Ready to Join Us?</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p>If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p> </p><p>Apply Today!</p><p> </p><p><b>Equal Opportunity Employer – Veterans/Disabled</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p> </p><p><b>DISCLAIMER:</b> The above information has been designed to indicate the general nature and level of work performed by employees in this classification.<span style=\"font-family:'arial' , sans-serif\">  </span></p><p> </p><p>#AloricaJobs #CallCenter #CustomerServiceJobs</p><p> </p>",
    "InternalQualificationsStr": "<p><b>What'll Set You Up for Success</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p><b>Required:</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><ul><li>High school diploma or GED </li><li>3+ years of experience in tech support, customer service, call centers, or online support (chat/social media) </li><li>Ethernet connection and a distraction-free work area</li><li>Strong communication and customer service skills, including listening, empathy, and problem-solving </li><li>Able to clearly write and document customer issues </li><li>Comfortable multitasking across systems while helping customers </li><li>Able to handle a high volume of work, including back-to-back calls or cases </li><li>Familiar with common web browsers (Chrome, Edge, Safari, Firefox) </li><li>Basic knowledge of Microsoft Office </li><li>Experience with Salesforce is a plus</li></ul><p> </p><p><b>For Internal Candidates:</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><ul><li>Must not be on any corrective action or performance plans<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Must have held your current position for 6+ months<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Must have relevant industry/program experience<span style=\"font-family:'arial' , sans-serif\"> </span></li></ul><p> </p><p><b>Location Note:</b> We’re currently hiring for this position in San Antonio, TX.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p> </p><p><b>Why Alorica?</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p>Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p>TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p><b>What We Offer:</b></p><ul><li>Health, dental, and vision coverage with HSA options<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Paid time off<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Flexible pay options: daily or weekly pay<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>401(k) retirement plan<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Leadership development programs that really grow your career<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Open access courses through Alorica Academy<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Paid training and tuition reimbursement<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Employee discounts on groceries, travel, insurance, phone plans, health &amp; wellness, pet supplies, and more<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Employee assistance program for personal and professional support<span style=\"font-family:'arial' , sans-serif\"> </span></li><li>Additional voluntary benefits to meet your individual needs<span style=\"font-family:'arial' , sans-serif\"> </span> </li><li>Performance-based credits redeemable at the onsite eatery </li><li>Onsite dining options, including grab-and-go meals and beverages </li><li>Comfortable second-floor lounge with soft seating and quiet spaces </li><li>Dedicated lactation and prayer room for comfort and privacy </li><li>24/7 on-site security </li><li>Free on-site parking </li><li>Business casual dress code for a polished yet comfortable work style </li></ul><p><b>Our Values</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p><b>Bold </b>– We challenge conventions and take smart risks</p><p><b>Relentless</b> – We deliver results, no matter what it takes</p><p><b>Connected </b>– We work as One Alorica because we're stronger together</p><p><b>True</b> – We show up as our authentic selves, every single day<span style=\"font-family:'arial' , sans-serif\"> </span></p><p> </p><p><b>Ready to Join Us?</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p>If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.<span style=\"font-family:'arial' , sans-serif\"> </span></p><p> </p><p>Apply Today!</p><p> </p><p><b>Equal Opportunity Employer – Veterans/Disabled</b><span style=\"font-family:'arial' , sans-serif\"><b> </b></span></p><p> </p><p><b>DISCLAIMER:</b> The above information has been designed to indicate the general nature and level of work performed by employees in this classification.<span style=\"font-family:'arial' , sans-serif\">  </span></p><p> </p><p>#AloricaJobs #CallCenter #CustomerServiceJobs</p><p> </p>",
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