Home › Companies › BD479B80F5439BE12896A05B9A6B9862 › Front desk agent 2nd shift flexible hours
Front desk agent 2nd shift flexible hours
BD479B80F5439BE12896A05B9A6B9862 · AKRON · Active · $14–$15 / hour · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | BD479B80F5439BE12896A05B9A6B9862 |
| Title | Front desk agent 2nd shift flexible hours |
| Normalized title | - |
| Department / team | Hospitality - Hotel |
| Location | similar property management system. Work conditions Must be able to stand on feet throughout the shift, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | $14–$15 / hour |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2023-01-05 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from BD479B80F5439BE12896A05B9A6B9862. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in similar property management system. Work conditions Must be able to stand on feet throughout the shift. | Open |
| Department jobs | Active postings in Hospitality - Hotel. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | BD479B80F5439BE12896A05B9A6B9862 |
| Source | ceed1ae9-fa52-4d12-a567-1e0be241028e |
| ATS provider | Paycom ATS |
Description
Description
The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression.
Essential functions
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
All room types, numbers, layout, decor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Scheduled in-house group activities, locations and times.
All hotel and departmental policies and procedures.
Access all functions of the computer system.
Ensure that current information on rates, packages and promotions is available at the Front Desk.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Monitor the hotel front entrance and resolve any congested situations.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
Maintain a neat and presentable front desk area.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor and ensure that express check-outs are processed through the system.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.
Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.
Ensure security of guest rooms.
Other duties as assigned
Qualifications
Education & experience
High school diploma or equivalent
Prior hospitality experience required
Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
Previous experience with Windows, Office, and StayNTouch or similar property management system.
Work conditions
Must be able to stand on feet throughout the shift, with intermittent periods of walking
Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Requirements
Must be authorized to work in the United States
Must be able to communicate effectively in English
Must have strong computer skills
Must have strong working knowledge of Microsoft Office programs
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
Possess strong leadership, motivational, organizational and verbal communication skills.
Full job record
| Job ID | ff5d1589875ad5652575d376bac0f25c074d3109 |
| Org ID | 0756ca7c-cef3-4edd-bc4e-8c04aa7b3a98 |
| Source ID | ceed1ae9-fa52-4d12-a567-1e0be241028e |
| Board ID | ceed1ae9-fa52-4d12-a567-1e0be241028e |
| Provider | paycom |
| Provider Job Key | 43907 |
| Title | Front desk agent 2nd shift flexible hours |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | AKRON |
| Department | Hospitality - Hotel |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | similar property management system. Work conditions Must be able to stand on feet throughout the shift |
| Salary Raw | $13.50 - $15.00 Hourly |
| Salary Min | 13.5 |
| Salary Max | 15 |
| Salary Currency | USD |
| Salary Period | hour |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=43907&clientkey=BD479B80F5439BE12896A05B9A6B9862 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=43907&clientkey=BD479B80F5439BE12896A05B9A6B9862 |
| First Seen At | 2026-05-31 19:07:50Z |
| Last Seen At | 2026-06-06 09:56:42Z |
| Last Checked At | 2026-06-06 09:56:42Z |
| Last Changed At | 2026-05-31 19:07:50Z |
| Inactive At | — |
| Source Posted At | 2023-01-05 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=BD479B80F5439BE12896A05B9A6B9862/date=2026-06-06/2026-06-06T09-56-40-387Z-85958fe0368b889dfe2de1b6e8e0954670ba07b9962580d7a184f38728d661e1.json |
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Document each call according to procedures.\\r\\n\\tEnsure security of guest rooms.\\r\\n\\tOther duties as assigned\\r\\nQualificationsEducation & experience\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent\\r\\n\\tPrior hospitality experience required\\r\\n\\tAny combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. \\r\\n\\tPrevious experience with Windows, Office, and StayNTouch or similar property management system. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nWork conditions\\r\\n\\r\\n\\r\\n\\tMust be able to stand on feet throughout the shift, with intermittent periods of walking\\r\\n\\tMust be able to occasionally lift, carry, push & pull up to 50 lbs with assistance\\r\\n\\tMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.  \\r\\n\\tMust be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis\\r\\n\\tWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)\\r\\n\\tMust be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nRequirements\\r\\n\\r\\n\\r\\n\\tMust be authorized to work in the United States\\r\\n\\tMust be able to communicate effectively in English\\r\\n\\tMust have strong computer skills \\r\\n\\tMust have strong working knowledge of Microsoft Office programs\\r\\n\\tMust be able to work well under pressure\\r\\n\\tMust be able to accurately follow instructions, both verbally and written\\r\\n\\tMust be highly detailed orientated\\r\\n\\tMust be able to work in a fast paced environment \\r\\n\\tMust have excellent listening skills \\r\\n\\tMust possesses excellent communication skills\\r\\n\\tMust be professional in appearance and demeanor\\r\\n\\tMust always ensure a teamwork environment\\r\\n\\tAbility to work a flexible schedule that may include evenings, weekends and holidays\\r\\n\\tMust have the ability to deal effectively and interact well with the guests and associates\\r\\n\\tMust have the ability to resolve problems/conflicts in a diplomatic and tactful manner \\r\\n\\tMust have a passion for creating an exceptional experience for all guests\\r\\n\\tMust have excellent guest and associate relations skills. 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Use equipment only as intended.\\r\\n\\tAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.\\r\\n\\tMaintain positive guest relations at all times.\\r\\n\\tResolve guest complaints, ensuring guest satisfaction.\\r\\n\\tMaintain complete knowledge at all times of:\\r\\n\\tAll hotel features/services, hours of operation.\\r\\n\\tAll room types, numbers, layout, decor, appointments and location.\\r\\n\\tAll room rates, special packages and promotions.\\r\\n\\tDaily house count and expected arrivals/departures.\\r\\n\\tRoom availability status for any given day.\\r\\n\\tScheduled in-house group activities, locations and times.\\r\\n\\tAll hotel and departmental policies and procedures.\\r\\n\\tAccess all functions of the computer system.\\r\\n\\tEnsure that current information on rates, packages and promotions is available at the Front Desk.\\r\\n\\tInspect, plan and ensure that all materials and equipment are in complete readiness for service.\\r\\n\\tMonitor the hotel front entrance and resolve any congested situations.\\r\\n\\tMonitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.\\r\\n\\tMonitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.\\r\\n\\tMaintain a neat and presentable front desk area.\\r\\n\\tMonitor guest mail and ensure that it is processed according to procedures.\\r\\n\\tMonitor and ensure that express check-outs are processed through the system.\\r\\n\\tObserve guest reactions and confer frequently with staff to ensure guest satisfaction.\\r\\n\\tAssist guests with reports of lost/stolen articles, following hotel policy.\\r\\n\\tAdhere to hotel requirements for guest/team member accidents or injuries and in emergency situations.\\r\\n\\tContact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures.\\r\\n\\tEnsure security of guest rooms.\\r\\n\\tOther duties as assigned\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Core Hotels and Resorts\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=BD479B80F5439BE12896A05B9A6B9862\"},\"qualifications\":\"Education & experience\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent\\r\\n\\tPrior hospitality experience required\\r\\n\\tAny combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. \\r\\n\\tPrevious experience with Windows, Office, and StayNTouch or similar property management system. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nWork conditions\\r\\n\\r\\n\\r\\n\\tMust be able to stand on feet throughout the shift, with intermittent periods of walking\\r\\n\\tMust be able to occasionally lift, carry, push & pull up to 50 lbs with assistance\\r\\n\\tMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.  \\r\\n\\tMust be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis\\r\\n\\tWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)\\r\\n\\tMust be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nRequirements\\r\\n\\r\\n\\r\\n\\tMust be authorized to work in the United States\\r\\n\\tMust be able to communicate effectively in English\\r\\n\\tMust have strong computer skills \\r\\n\\tMust have strong working knowledge of Microsoft Office programs\\r\\n\\tMust be able to work well under pressure\\r\\n\\tMust be able to accurately follow instructions, both verbally and written\\r\\n\\tMust be highly detailed orientated\\r\\n\\tMust be able to work in a fast paced environment \\r\\n\\tMust have excellent listening skills \\r\\n\\tMust possesses excellent communication skills\\r\\n\\tMust be professional in appearance and demeanor\\r\\n\\tMust always ensure a teamwork environment\\r\\n\\tAbility to work a flexible schedule that may include evenings, weekends and holidays\\r\\n\\tMust have the ability to deal effectively and interact well with the guests and associates\\r\\n\\tMust have the ability to resolve problems/conflicts in a diplomatic and tactful manner \\r\\n\\tMust have a passion for creating an exceptional experience for all guests\\r\\n\\tMust have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. \\r\\n\\tPossess strong leadership, motivational, organizational and verbal communication skills. \\r\\n\",\"experienceRequirements\":\"Education & experience\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent\\r\\n\\tPrior hospitality experience required\\r\\n\\tAny combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. \\r\\n\\tPrevious experience with Windows, Office, and StayNTouch or similar property management system. \\r\\n\\r\\n\\r\\n \\r\\n\\r\\nWork conditions\\r\\n\\r\\n\\r\\n\\tMust be able to stand on feet throughout the shift, with intermittent periods of walking\\r\\n\\tMust be able to occasionally lift, carry, push & pull up to 50 lbs with assistance\\r\\n\\tMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.  \\r\\n\\tMust be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis\\r\\n\\tWhile primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)\\r\\n\\tMust be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nRequirements\\r\\n\\r\\n\\r\\n\\tMust be authorized to work in the United States\\r\\n\\tMust be able to communicate effectively in English\\r\\n\\tMust have strong computer skills \\r\\n\\tMust have strong working knowledge of Microsoft Office programs\\r\\n\\tMust be able to work well under pressure\\r\\n\\tMust be able to accurately follow instructions, both verbally and written\\r\\n\\tMust be highly detailed orientated\\r\\n\\tMust be able to work in a fast paced environment \\r\\n\\tMust have excellent listening skills \\r\\n\\tMust possesses excellent communication skills\\r\\n\\tMust be professional in appearance and demeanor\\r\\n\\tMust always ensure a teamwork environment\\r\\n\\tAbility to work a flexible schedule that may include evenings, weekends and holidays\\r\\n\\tMust have the ability to deal effectively and interact well with the guests and associates\\r\\n\\tMust have the ability to resolve problems/conflicts in a diplomatic and tactful manner \\r\\n\\tMust have a passion for creating an exceptional experience for all guests\\r\\n\\tMust have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. \\r\\n\\tPossess strong leadership, motivational, organizational and verbal communication skills. \\r\\n\",\"industry\":\"Hospitality - Hotel\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"High School\"}",
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"qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Education & experience</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">High school diploma or equivalent</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prior hospitality experience required</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Previous experience with Windows, Office, and StayNTouch or similar property management system. </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Work conditions</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to stand on feet throughout the shift, with intermittent periods of walking</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.  </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"> </p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong><u>Requirements</u></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be authorized to work in the United States</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to communicate effectively in English</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have strong computer skills </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have strong working knowledge of Microsoft Office programs</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to work well under pressure</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to accurately follow instructions, both verbally and written</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be highly detailed orientated</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be able to work in a fast paced environment </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have excellent listening skills </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must possesses excellent communication skills</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must be professional in appearance and demeanor</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must always ensure a teamwork environment</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to work a flexible schedule that may include evenings, weekends and holidays</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have the ability to deal effectively and interact well with the guests and associates</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have a passion for creating an exceptional experience for all guests</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. </span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Possess strong leadership, motivational, organizational and verbal communication skills. </span></span></li>\r\n</ul>",
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"date": "2025-05-05T13:30:33.000Z",
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"jobTitle": "Front desk agent 2nd shift flexible hours",
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"description": "The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. ...",
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Rendered from the bluedoor Job Postings API. Reproduce it:
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