PAXUS System Expert

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    "departmentLabel": "Fund Services",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Role Overview</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The PAXUS System Expert is a senior subject matter role with platform-wide ownership and cross-functional influence across the firm’s global fund administration operations. This is not a generic system administrator position; it is a specialist role that sits at the intersection of fund operations, technology, and continuous improvement.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The successful candidate will be the definitive internal authority on PFS-PAXUS: how it should be configured, how it should be used, and how it can be evolved to better serve the business. You will lead an internal SME group, act as the primary liaison with PAXUS Support, and partner with operational and business leads to drive meaningful efficiency improvements through correct and strategic platform usage.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 10pt\">1. Primary Point of Contact &amp; PAXUS Support Liaison</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Serve as the first escalation point for all PAXUS-related queries raised by internal teams across reconciliation, fund accounting, transfer agency, and client servicing.</span></li>\n<li><span style=\"font-size: 10pt\">Own the relationship with PFS-PAXUS Support: log, track, and drive resolution of all support tickets and escalations.</span></li>\n<li><span style=\"font-size: 10pt\">Triage system issues and determine whether resolution requires internal configuration changes, user guidance, or vendor escalation.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">2. Internal SME Group Leadership &amp; Training</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Establish and lead a structured internal PAXUS SME group, ensuring each operational area and/or region has a nominated and trained representative.</span></li>\n<li><span style=\"font-size: 10pt\">Design and deliver training programmes for new joiners and ongoing upskilling for existing staff, covering both core functionality and evolving best practices.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain a training library and knowledge base that keeps pace with system changes and new use cases.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">3. Best Practices &amp; Proper Usage Governance</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Define and enforce standards for how PAXUS should be used across all teams; reducing operational friction caused by workarounds, inconsistent approaches, and temporary fixes that do not address root cause.</span></li>\n<li><span style=\"font-size: 10pt\">Conduct periodic reviews of how teams are using the platform and proactively identify areas of misuse or suboptimal usage.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate best practice guidance clearly and accessibly, ensuring adoption across diverse teams and experience levels.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">4. UAT Lead for New Builds &amp; Releases</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Lead the planning, coordination, and execution of User Acceptance Testing for all PAXUS system builds, upgrades, and new functionality releases.</span></li>\n<li><span style=\"font-size: 10pt\">Define test scenarios based on real operational workflows, manage defect logging, and sign off on releases to production.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure post-release monitoring is in place and that any issues are captured and resolved promptly.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">5. Automation Delivery</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Identify and deliver automation opportunities within PAXUS’s existing features; prioritising high-volume, repetitive tasks across NAV processing, reconciliation, investor transactions, and reporting.</span></li>\n<li><span style=\"font-size: 10pt\">Work with operations teams to document current manual workflows and map them against available PAXUS automation capabilities.</span></li>\n<li><span style=\"font-size: 10pt\">Track and measure efficiency gains achieved through automation, and report outcomes to leadership.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">6. Business Partnership &amp; Requirements Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Partner with business and operational leads as new processes are introduced, ensuring PAXUS is configured to support them from the outset rather than retrofitted after the fact.</span></li>\n<li><span style=\"font-size: 10pt\">Challenge and re-examine existing processes: proactively identify where PAXUS can enable a more efficient or scalable approach to current workflows.</span></li>\n<li><span style=\"font-size: 10pt\">Translate business requirements into clear system specifications and work with relevant stakeholders to implement them effectively.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">7. PAXUS Enhancement Wishlist &amp; Roadmap Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Maintain a structured and prioritised log of PAXUS enhancement requests sourced from across the business.</span></li>\n<li><span style=\"font-size: 10pt\">Engage with PFS-PAXUS on the product roadmap: advocate for enhancements that address genuine operational needs and provide structured feedback on proposed changes.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure business stakeholders are informed of upcoming platform changes and prepared to leverage new functionality.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">8. Complex Fund Structure Support &amp; Setup</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Provide specialist oversight and guidance on the PAXUS configuration for complex fund structures, including multi-class, multi-series, fund-of-funds, and across different fund structures.</span></li>\n<li><span style=\"font-size: 10pt\">Lead system configuration for new fund launches, investor onboardings, and fund conversions, ensuring accuracy and completeness from day one.</span></li>\n<li><span style=\"font-size: 10pt\">Act as the final review authority on fund setups where structural complexity creates elevated risk of misconfiguration.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">9. System Connectivity &amp; Integration</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work with owners of other internal and external systems (custodians, brokers, investor portals, reporting tools) to establish data flows and integrations that allow PAXUS to communicate effectively with the broader technology ecosystem.</span></li>\n<li><span style=\"font-size: 10pt\">Define and document integration requirements, data mapping, and interface specifications in collaboration with IT and technology partners.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that connectivity initiatives are tested thoroughly and that ongoing data integrity across connected systems is monitored.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">10. Operational Solution Design &amp; Workflow Development</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work on the design of operational solutions and end-to-end workflows within PAXUS for new and evolving business requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure that system-led processes are designed with scalability, controls, and auditability in mind.</span></li>\n<li><span style=\"font-size: 10pt\">Challenge legacy workflows that have grown organically and may not reflect current best practice or available system capabilities.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">11. Policy, Documentation &amp; Continuous Improvement</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Contribute to the development and maintenance of PAXUS-related policies, procedures, and operational documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Support firm-wide continuous improvement initiatives by surfacing PAXUS-related inefficiencies and proposing structured solutions.</span></li>\n<li><span style=\"font-size: 10pt\">Participate in internal governance forums and contribute to audit, compliance, and risk management activities as they relate to the platform.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Qualifications &amp; Experience</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Required</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Minimum 5–7 years of hands-on experience with PFS-PAXUS within a fund administration environment.</span></li>\n<li><span style=\"font-size: 10pt\">Deep operational knowledge of fund accounting and/or transfer agency functions; you must understand the business, not just the system.</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated experience supporting complex fund structures</span></li>\n<li><span style=\"font-size: 10pt\">Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with FATCA/CRS data requirements and how they manifest in PAXUS workflows.</span></li>\n<li><span style=\"font-size: 10pt\">Strong analytical and problem-solving skills with a structured, methodical approach to issue resolution.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Preferred</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience leading or coordinating UAT for system upgrades or new platform releases.</span></li>\n<li><span style=\"font-size: 10pt\">Exposure to PAXUS system configuration, module setup, or administration.</span></li>\n<li><span style=\"font-size: 10pt\">Experience delivering internal training programmes or developing operational documentation.</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with system integration concepts and data mapping between fund administration platforms.</span></li>\n<li><span style=\"font-size: 10pt\">A degree in Accounting, Finance, Information Systems, or a related discipline is advantageous but not required.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><br></p>",
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