Technical Operations Lead

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  "source_hash": "68575f49419ced661d7c8a15453e3a6a3805f9e98681f9db9768ca4c42d29b32",
  "last_changed_at": "2026-05-29T07:00:52.396Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "New York, NY",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-18T07:57:08.168Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
      "raw": "New York, NY",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "remote",
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  "workplace_type": "remote",
  "salary_currency": null
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{}

{
  "lists": [
    {
      "text": "What You'll Do",
      "content": "<div>\n\n<li data-section-id=\"1rc7htv\" data-start=\"1249\" data-end=\"1418\">Lead the day-to-day operations of vendor Technical Support teams, ensuring timely and accurate resolution of technical issues across advertiser and internal requests</li>\n<li data-section-id=\"2i46o3\" data-start=\"1419\" data-end=\"1577\">Serve as the primary escalation point for complex technical issues, troubleshooting and resolving problems before escalating to Engineering where possible</li>\n<li data-section-id=\"1nnvno0\" data-start=\"1578\" data-end=\"1732\">Partner with Product and Engineering to prioritize and resolve bugs, and support the incident management process with clear and actionable information</li>\n<li data-section-id=\"14bhos6\" data-start=\"1733\" data-end=\"1871\">Build and improve escalation workflows and processes to ensure efficient communication between support, product, and engineering teams</li>\n<li data-section-id=\"1w4zj3l\" data-start=\"1872\" data-end=\"1999\">Identify recurring issues and root causes, and advocate for long-term fixes that improve platform stability and reliability</li>\n<li data-section-id=\"gmvinu\" data-start=\"2000\" data-end=\"2135\">Own and maintain the technical knowledge base, troubleshooting guides, and escalation documentation to ensure clarity and usability</li>\n<li data-section-id=\"m3i3kr\" data-start=\"2136\" data-end=\"2278\">Identify skill gaps within the support team and support onboarding and ongoing learning programs in partnership with vendor training teams</li>\n<li data-section-id=\"mvh77k\" data-start=\"2279\" data-end=\"2374\">Review support cases to identify trends, improve quality, and enhance support effectiveness</li>\n<li data-section-id=\"15w5kg0\" data-start=\"2375\" data-end=\"2530\">Collaborate cross-functionally with Product, Engineering, Product Marketing, Sales Systems, and other teams on launches, known issues, and improvements</li>\n\n</div>"
    },
    {
      "text": "Who You Are ",
      "content": "<div>\n\n<li data-section-id=\"dcemm3\" data-start=\"2549\" data-end=\"2688\">You have 5+ years of experience in technical support operations, solutions engineering, technical program management, or a similar role</li>\n<li data-section-id=\"1eyuh4l\" data-start=\"2689\" data-end=\"2780\">You have experience working with global vendor support teams across multiple time zones</li>\n<li data-section-id=\"1ja3xf3\" data-start=\"2781\" data-end=\"2962\">You bring strong technical knowledge, including familiarity with ad serving, pixels, conversion tracking, APIs, debugging tools, and web technologies such as HTML and JavaScript</li>\n<li data-section-id=\"bmf6k4\" data-start=\"2963\" data-end=\"3111\">You can interpret technical documentation, bug reports, and engineering tickets, and translate them into clear guidance for a range of audiences</li>\n<li data-section-id=\"29tslx\" data-start=\"3112\" data-end=\"3212\">You take a proactive approach to identifying patterns, solving problems, and improving processes</li>\n<li data-section-id=\"3wz6h7\" data-start=\"3213\" data-end=\"3324\">You are detail-oriented and organized, with a focus on maintaining high-quality documentation and workflows</li>\n<li data-section-id=\"1h5takj\" data-start=\"3325\" data-end=\"3421\">You communicate clearly and collaborate effectively across technical and non-technical teams</li>\n\n</div>"
    },
    {
      "text": "Where You'll Be",
      "content": "\n<li>We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1778272877755,
  "updatedAt": null,
  "categories": {
    "team": "Advertising Sales - Emerging and Scaled Sales",
    "location": "New York, NY",
    "commitment": "Permanent",
    "department": "Advertising",
    "allLocations": [
      "New York, NY"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}