Patient Registration Technician

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    "jobTitle": "Patient Registration Technician",
    "location": "Community Health Improvement Center  - Decatur, IL 62521",
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    "description": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Job Summary:</strong></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"background-color:#FFFFFF;\"><span style=\"font-family:Helvetica, sans-serif;\">The Patient Registration Technician welcomes patients, checks all pre-appointment requirements including patient information. This individual will collect co-payment and notifies the clinic that patients have arrived for their appointments. The Patient Registration Technician will support Crossing Healthcare’s mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures</span></span></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Supervisory Responsibilities:</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><em>none</em></li>\r\n</ul>",
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    "salaryRange": "$15.00 - $20.00 Hourly",
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This individual will collect co-payment and notifies the clinic that patients have arrived for their appointments. The Patient Registration Technician will support Crossing Healthcare’s mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures\\r\\n\\r\\n \\r\\n\\r\\nSupervisory Responsibilities:\\r\\n\\r\\n\\r\\n\\tnone\\r\\nQualificationsDuties/Responsibilities:\\n\\n\\n\\tAccesses Web-site to obtain status of Medical card\\n\\tAnswers questions politely and knowledgeably\\n\\tAnswers telephone professionally and directs calls appropriately\\n\\tCompleting phone call reminders and logging\\n\\tCopies, faxes and mails documents as requested\\n\\tGreets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete\\n\\tHandles patient inquiries and complaints, referring when appropriate to other staff members\\n\\tLooks up scheduled appointments for patients when requested\\n\\tNotifies patients of changes in appointments\\n\\tObtains and enters appropriate Proof of Income documentation\\n\\tReschedules appointments due to blocked provider schedule\\n\\tSchedules appointments for patients\\n\\tScans paperwork into EHR\\n\\tPerforms other duties as required\\n\\tWorks at other sites as needed\\n\\tWelcome patients to Crossing Healthcare;\\n\\tensure that all pre-appointment information is up to date and accurate before appointments; collect co-payments;\\n\\tProvide schedule support to providers.\\n\\tPerform clerical duties as requested.\\n\\tProvide information to patients/outside callers.\\n\\tRecord and deliver messages.\\n\\tConduct scheduling/reminder/re-scheduling phone calls to patients.\\n\\n\\n \\n\\n \\n\\nCompetencies\\n\\n\\n\\tAbility to maintain confidentiality\\n\\tAbility to relate to persons of various economic levels and cultures\\n\\tAverage to above average level of interest in working with people and data\\n\\tCooperative attitude, with the ability to be assertive when needed\\n\\tProficiency in use of telephone system, computer, and basic office equipment\\n\\tSuperior listening, verbal, and written communication skills\\n\\tExcellent data entry and typing skills\\n\\tKnowledge of customer service practices and principles\\n\\tAbility to handle the stressful situation appropriately\\n\\tCustomer focus and adaptability to different personality types\\n\\tAbility to multi-task, set priorities and manage time effectively\\n\\n\\n \\n\\n \\n\\nEducation and Experience:\\n\\n\\n\\tHigh School Diploma or equivalent\\n\\tOne to two years’ experience in health care setting preferred\\n\\n\\n \\n\\nPhysical Requirements: \\n\\n\\n\\tAbility to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials\\n\\tModerate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)\\n\\n\\nPleasant speaking voice\",\"responsibilities\":\"Job Summary:\\r\\n\\r\\nThe Patient Registration Technician welcomes patients, checks all pre-appointment requirements including patient information. This individual will collect co-payment and notifies the clinic that patients have arrived for their appointments. The Patient Registration Technician will support Crossing Healthcare’s mission, vision, and values and will adhere to compliance protocols as well as Crossing's policies and procedures\\r\\n\\r\\n \\r\\n\\r\\nSupervisory Responsibilities:\\r\\n\\r\\n\\r\\n\\tnone\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Crossing Healthcare\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=1064F4B774F772ECDC0D5CFCC78D4F06\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"320 E Central Ave\",\"addressLocality\":\"Decatur\",\"addressRegion\":\"IL\",\"postalCode\":62521,\"addressCountry\":\"USA\"}},\"qualifications\":\"Duties/Responsibilities:\\n\\n\\n\\tAccesses Web-site to obtain status of Medical card\\n\\tAnswers questions politely and knowledgeably\\n\\tAnswers telephone professionally and directs calls appropriately\\n\\tCompleting phone call reminders and logging\\n\\tCopies, faxes and mails documents as requested\\n\\tGreets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete\\n\\tHandles patient inquiries and complaints, referring when appropriate to other staff members\\n\\tLooks up scheduled appointments for patients when requested\\n\\tNotifies patients of changes in appointments\\n\\tObtains and enters appropriate Proof of Income documentation\\n\\tReschedules appointments due to blocked provider schedule\\n\\tSchedules appointments for patients\\n\\tScans paperwork into EHR\\n\\tPerforms other duties as required\\n\\tWorks at other sites as needed\\n\\tWelcome patients to Crossing Healthcare;\\n\\tensure that all pre-appointment information is up to date and accurate before appointments; collect co-payments;\\n\\tProvide schedule support to providers.\\n\\tPerform clerical duties as requested.\\n\\tProvide information to patients/outside callers.\\n\\tRecord and deliver messages.\\n\\tConduct scheduling/reminder/re-scheduling phone calls to patients.\\n\\n\\n \\n\\n \\n\\nCompetencies\\n\\n\\n\\tAbility to maintain confidentiality\\n\\tAbility to relate to persons of various economic levels and cultures\\n\\tAverage to above average level of interest in working with people and data\\n\\tCooperative attitude, with the ability to be assertive when needed\\n\\tProficiency in use of telephone system, computer, and basic office equipment\\n\\tSuperior listening, verbal, and written communication skills\\n\\tExcellent data entry and typing skills\\n\\tKnowledge of customer service practices and principles\\n\\tAbility to handle the stressful situation appropriately\\n\\tCustomer focus and adaptability to different personality types\\n\\tAbility to multi-task, set priorities and manage time effectively\\n\\n\\n \\n\\n \\n\\nEducation and Experience:\\n\\n\\n\\tHigh School Diploma or equivalent\\n\\tOne to two years’ experience in health care setting preferred\\n\\n\\n \\n\\nPhysical Requirements: \\n\\n\\n\\tAbility to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials\\n\\tModerate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)\\n\\n\\nPleasant speaking voice\",\"experienceRequirements\":\"Duties/Responsibilities:\\n\\n\\n\\tAccesses Web-site to obtain status of Medical card\\n\\tAnswers questions politely and knowledgeably\\n\\tAnswers telephone professionally and directs calls appropriately\\n\\tCompleting phone call reminders and logging\\n\\tCopies, faxes and mails documents as requested\\n\\tGreets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete\\n\\tHandles patient inquiries and complaints, referring when appropriate to other staff members\\n\\tLooks up scheduled appointments for patients when requested\\n\\tNotifies patients of changes in appointments\\n\\tObtains and enters appropriate Proof of Income documentation\\n\\tReschedules appointments due to blocked provider schedule\\n\\tSchedules appointments for patients\\n\\tScans paperwork into EHR\\n\\tPerforms other duties as required\\n\\tWorks at other sites as needed\\n\\tWelcome patients to Crossing Healthcare;\\n\\tensure that all pre-appointment information is up to date and accurate before appointments; collect co-payments;\\n\\tProvide schedule support to providers.\\n\\tPerform clerical duties as requested.\\n\\tProvide information to patients/outside callers.\\n\\tRecord and deliver messages.\\n\\tConduct scheduling/reminder/re-scheduling phone calls to patients.\\n\\n\\n \\n\\n \\n\\nCompetencies\\n\\n\\n\\tAbility to maintain confidentiality\\n\\tAbility to relate to persons of various economic levels and cultures\\n\\tAverage to above average level of interest in working with people and data\\n\\tCooperative attitude, with the ability to be assertive when needed\\n\\tProficiency in use of telephone system, computer, and basic office equipment\\n\\tSuperior listening, verbal, and written communication skills\\n\\tExcellent data entry and typing skills\\n\\tKnowledge of customer service practices and principles\\n\\tAbility to handle the stressful situation appropriately\\n\\tCustomer focus and adaptability to different personality types\\n\\tAbility to multi-task, set priorities and manage time effectively\\n\\n\\n \\n\\n \\n\\nEducation and Experience:\\n\\n\\n\\tHigh School Diploma or equivalent\\n\\tOne to two years’ experience in health care setting preferred\\n\\n\\n \\n\\nPhysical Requirements: \\n\\n\\n\\tAbility to work in conditions that include exposure to blood, bodily fluids and tissues, contagious diseases and/or other potentially hazardous materials\\n\\tModerate physical exertion including frequent walking, standing, bending, reaching and carrying moderately heavy loads (up to 25 lbs.)\\n\\n\\nPleasant speaking voice\",\"validThrough\":\"2026-06-19\"}",
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    "qualifications": "<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Duties/Responsibilities:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Accesses Web-site to obtain status of Medical card</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Answers questions politely and knowledgeably</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Answers telephone professionally and directs calls appropriately</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Completing phone call reminders and logging</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Copies, faxes and mails documents as requested</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Greets and checks in patients, assures all demographic data, financial information, insurance information and signatures are complete</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Handles patient inquiries and complaints, referring when appropriate to other staff members</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Looks up scheduled appointments for patients when requested</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Notifies patients of changes in appointments</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Obtains and enters appropriate Proof of Income documentation</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Reschedules appointments due to blocked provider schedule</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Schedules appointments for patients</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Scans paperwork into EHR</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Performs other duties as required</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Works at other sites as needed</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">Welcome patients to Crossing Healthcare;</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">ensure that all pre-appointment information is up to date and accurate before appointments; collect co-payments;</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">Provide schedule support to providers.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">Perform clerical duties as requested.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">Provide information to patients/outside callers.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">Record and deliver messages.</span></span></span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Helvetica, sans-serif;\">Conduct scheduling/reminder/re-scheduling phone calls to patients.</span></span></span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Competencies</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to maintain confidentiality</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to relate to persons of various economic levels and cultures</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Average to above average level of interest in working with people and data</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Cooperative attitude, with the ability to be assertive when needed</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Proficiency in use of telephone system, computer, and basic office equipment</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Superior listening, verbal, and written communication skills</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Excellent data entry and typing skills</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Knowledge of customer service practices and principles</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to handle the stressful situation appropriately</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Customer focus and adaptability to different personality types</span></span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"background-color:#ffffff;\"><span style=\"font-family:Calibri, sans-serif;\">Ability to multi-task, set priorities and manage time effectively</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Education and Experience:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">High School Diploma or equivalent</span></span></li>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">One to two years’ experience in health care setting preferred</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Physical Requirements: </strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, 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