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Assistant Manager SBS
Emcm Fa Us2 Oraclecloud Com CX 4001 · 1ST & 2ND FLOOR, BRILLIANT SAPPHIRE, PLOT NO 10, INDORE, Madhya Pradesh, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Emcm Fa Us2 Oraclecloud Com CX 4001 |
| Title | Assistant Manager SBS |
| Normalized title | - |
| Department / team | India Business Services |
| Location | Madhya Pradesh, IN, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Emcm Fa Us2 Oraclecloud Com CX 4001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Madhya Pradesh. | Open |
| Department jobs | Active postings in India Business Services. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Emcm Fa Us2 Oraclecloud Com CX 4001 |
| Source | d13052ec-1d80-4e12-a223-3aea5e798d18 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
I. Job Summary
The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period.
II. Essential Duties and Responsibilities
Identify steps in work processes to implement and test improvement opportunities yielding optimal results. Monitor and review performance metrics for achievement of objectives Track and ensure closure of complaints Effectively manage Contact Center operations for consistent performance achievements Identify relevant training needs of agents and Team Leaders, ensuring effective implementation Effectively manage shift operations Prepare work/manpower schedules, incorporating contingency plans. Interface with IT, HR, Training and Quality, as needed Collate data and generate MIS reports
III. Qualifications
A. Required Qualifications
Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of work experience 5 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
If this sounds like the opportunity that you have been looking for, please click Apply.
Full job record
| Job ID | ff1bb14bddd593b776fc78df769c1527428375e3 |
| Org ID | 0821d97f-c419-4cec-a539-3383159c0088 |
| Source ID | d13052ec-1d80-4e12-a223-3aea5e798d18 |
| Board ID | d13052ec-1d80-4e12-a223-3aea5e798d18 |
| Provider | oracle_hcm |
| Provider Job Key | 2347898 |
| Title | Assistant Manager SBS |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 1ST & 2ND FLOOR, BRILLIANT SAPPHIRE, PLOT NO 10, INDORE, Madhya Pradesh, IN |
| Department | India Business Services |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | IN |
| City | Madhya Pradesh |
| Salary Raw | Description I. Job Summary The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period. II. Essential Duties and Responsibilities Identify steps in work processes to implement and test improvement opportunities yielding optimal results. Monitor and review performance metrics for achievement of objectives Track and ensure closure of complaints Effectively manage Contact Center operations for consistent performance achievements Identify relevant training needs of agents and Team Leaders, ensuring effective implementation Effectively manage shift operations Prepare work/manpower schedules, incorporating contingency plans. Interface with IT, HR, Training and Quality, as needed Collate data and generate MIS reports III. Qualifications A. Required Qualifications Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of work experience 5 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. If this sounds like the opportunity that you have been looking for, please click Apply. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/2347898 |
| Apply URL | https://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/2347898 |
| First Seen At | 2026-05-31 18:11:17Z |
| Last Seen At | 2026-06-06 11:41:50Z |
| Last Checked At | 2026-06-06 11:41:50Z |
| Last Changed At | 2026-06-04 11:09:34Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 10:11:49Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=emcm.fa.us2.oraclecloud.com|CX_4001/date=2026-06-06/2026-06-06T11-40-33-419Z-ba1df792c12055d0f9372aeaf2c262d8eb6a7e00dfd5620a0f07717049942d7c.json |
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