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Assistant Manager SBS

Emcm Fa Us2 Oraclecloud Com CX 4001 · 1ST & 2ND FLOOR, BRILLIANT SAPPHIRE, PLOT NO 10, INDORE, Madhya Pradesh, IN · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEmcm Fa Us2 Oraclecloud Com CX 4001
TitleAssistant Manager SBS
Normalized title-
Department / teamIndia Business Services
LocationMadhya Pradesh, IN, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-27 / 2026-05-31
Changed / last seen2026-06-04 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Emcm Fa Us2 Oraclecloud Com CX 4001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Madhya Pradesh.Open
Department jobsActive postings in India Business Services.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEmcm Fa Us2 Oraclecloud Com CX 4001
Sourced13052ec-1d80-4e12-a223-3aea5e798d18
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description I. Job Summary The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period. II. Essential Duties and Responsibilities Identify steps in work processes to implement and test improvement opportunities yielding optimal results. Monitor and review performance metrics for achievement of objectives Track and ensure closure of complaints Effectively manage Contact Center operations for consistent performance achievements Identify relevant training needs of agents and Team Leaders, ensuring effective implementation Effectively manage shift operations Prepare work/manpower schedules, incorporating contingency plans. Interface with IT, HR, Training and Quality, as needed Collate data and generate MIS reports III. Qualifications A. Required Qualifications Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of work experience 5 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. If this sounds like the opportunity that you have been looking for, please click Apply.

Full job record

Job IDff1bb14bddd593b776fc78df769c1527428375e3
Org ID0821d97f-c419-4cec-a539-3383159c0088
Source IDd13052ec-1d80-4e12-a223-3aea5e798d18
Board IDd13052ec-1d80-4e12-a223-3aea5e798d18
Provideroracle_hcm
Provider Job Key2347898
TitleAssistant Manager SBS
Normalized Title
Statusactive
Activeyes
Location Text1ST & 2ND FLOOR, BRILLIANT SAPPHIRE, PLOT NO 10, INDORE, Madhya Pradesh, IN
DepartmentIndia Business Services
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionIN
CityMadhya Pradesh
Salary RawDescription I. Job Summary The Assistant Manager – Business Services is responsible for leading a team of agents and team leaders. Focus will be on efficiencies in meeting targeted WM standards of compliance for a defined period. II. Essential Duties and Responsibilities Identify steps in work processes to implement and test improvement opportunities yielding optimal results. Monitor and review performance metrics for achievement of objectives Track and ensure closure of complaints Effectively manage Contact Center operations for consistent performance achievements Identify relevant training needs of agents and Team Leaders, ensuring effective implementation Effectively manage shift operations Prepare work/manpower schedules, incorporating contingency plans. Interface with IT, HR, Training and Quality, as needed Collate data and generate MIS reports III. Qualifications A. Required Qualifications Bachelor's Degree (accredited), or in lieu of degree High School Diploma or GED (accredited) and 4 years of work experience 5 years of relevant experience managing and/or leading in a Contact Center team environment (in addition to education requirements) B. Preferred Qualifications IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. If this sounds like the opportunity that you have been looking for, please click Apply.
Salary Min
Salary Max
Salary Currency
Salary Periodhour
Source URLhttps://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/2347898
Apply URLhttps://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4001/job/2347898
First Seen At2026-05-31 18:11:17Z
Last Seen At2026-06-06 11:41:50Z
Last Checked At2026-06-06 11:41:50Z
Last Changed At2026-06-04 11:09:34Z
Inactive At
Source Posted At2026-05-27 10:11:49Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=emcm.fa.us2.oraclecloud.com|CX_4001/date=2026-06-06/2026-06-06T11-40-33-419Z-ba1df792c12055d0f9372aeaf2c262d8eb6a7e00dfd5620a0f07717049942d7c.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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