Spa Manager

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Spa Manager at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will direct all areas of spa operations. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists Create and uphold departmental policies, procedures, and standards Monitor and insure proper handling of membership inquiries Develop and implement promotional programs with marketing department Assist w/ special events as necessary Maximize spa revenues by tracking trends and thinking creatively Ensure safety and security for spa guests and associates Ensure proper maintenance of facility and equipment and report problems to engineering immediately Monitor inventory, ordering systems, and issuing of products and supplies Serve as a liaison between management, staff, and guests Monitor and ensure high standards of treatments and personnel Develop and implement new spa services Complete weekly payroll reports and daily timecard maintenance What do you bring to the role? Minimum of 3 years Spa management experience Luxury hotel experience preferred College graduate or professional certifications in spa treatments preferred Prior experience with Book 4 Time software Prior P&L experience and responsibility Excellent communication skills, both written and verbal Strong sales and marketing skills Strong interpersonal and leadership skills What’s in it for you? A free, well-balanced meal every shift Discounted gym membership Room discounts at Marcus Hotels & Resorts Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another Early wage access Paid time off Flexible scheduling Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer. If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Spa Manager at the WELL Spa + Salon at Grand Geneva Resort & Spa, you will direct all areas of spa operations. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together. What will you be doing? Oversee the daily management of all spa operations and staff to include therapists, aestheticians, nail technicians, and receptionists Create and uphold departmental policies, procedures, and standards Monitor and insure proper handling of membership inquiries Develop and implement promotional programs with marketing department Assist w/ special events as necessary Maximize spa revenues by tracking trends and thinking creatively Ensure safety and security for spa guests and associates Ensure proper maintenance of facility and equipment and report problems to engineering immediately Monitor inventory, ordering systems, and issuing of products and supplies Serve as a liaison between management, staff, and guests Monitor and ensure high standards of treatments and personnel Develop and implement new spa services Complete weekly payroll reports and daily timecard maintenance What do you bring to the role? Minimum of 3 years Spa management experience Luxury hotel experience preferred College graduate or professional certifications in spa treatments preferred Prior experience with Book 4 Time software Prior P&L experience and responsibility Excellent communication skills, both written and verbal Strong sales and marketing skills Strong interpersonal and leadership skills What’s in it for you? A free, well-balanced meal every shift Discounted gym membership Room discounts at Marcus Hotels & Resorts Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another Early wage access Paid time off Flexible scheduling Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

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