Guest Services Team Member Rate: Part-time $12.50 Hour

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    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.37.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><strong>JOB TITLE:&nbsp;</strong>Guest Services Team Member; Part Time<br><br><p><strong>EMPLOYER</strong>: Museum of Science &amp; Industry</p><p><strong>SALARY RANGE:</strong>&nbsp;$12.50/hour</p><p><strong>DEPARTMENT:</strong> Guest Services</p><p><strong>REPORTS TO:</strong> Guest Services Manager</p><p>&nbsp;</p><p><strong>SUMMARY:</strong> The Guest Services Team Member provides outstanding customer service to all MOSI guests. &nbsp;Primary responsibilities include selling memberships, daily admission and experience tickets; operation of Virtual Reality Simulator and MOSI&rsquo;s Sky Trail Ropes Course.</p><p>&nbsp;</p><p><strong>DUTIES AND RESPONSIBILITIES:</strong></p><ul type=\"disc\"><li>Supports MOSI&rsquo;s mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.&nbsp;</li><li>Provides guests with outstanding customer service.</li><li>Greets and directs guests, sells tickets for daily admission, experience, and special events tickets, promotes annual memberships.</li><li>Enforces all policies and procedures politely and diplomatically.</li><li>Accurately handles payment transactions through use of a cash register and/or computer adhering to cash handling guidelines.</li><li>Facilitates, navigates, and supervisors guests through Sky Trail Ropes Course activities, enforcing safety regulations throughout their experience.</li><li>Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.</li><li>Monitors proper use of all equipment ensuring safety procedures are followed at all times.</li><li>Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, Sky Trail Ropes Course, and SciLinx Miniature Golf Course.</li><li>Promotes, sells, and helps maintain MOSI&rsquo;s Marketplace.</li><li>Provides general guest service including guiding/interpreting, day planning, payment transactions, rentals of wheelchairs/stroller, etc.</li><li>Maintains cleanliness and organization of assigned workstation.</li></ul><p>&nbsp;</p><p><strong>COMPETENCIES:</strong></p><ul type=\"disc\"><li><strong>ELICIT&mdash;</strong>Embodies MOSI&rsquo;s values of Enjoyment, Learning, Impact, Collaboration, Innovation, and Trust; Exudes enthusiasm and creativity; Exhibits sharp critical thinking skills with an openness to diverse opinions and respectful discourse; Practices continuous respect, professionalism, intellectual honesty, integrity, and ethical conduct.&nbsp;</li><li><strong>Customer Service&mdash;</strong>Displays a strong commitment to delivering exemplary customer service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.&nbsp;</li><li><strong>Safety and Security--</strong>Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.&nbsp;</li><li><strong>Communication&mdash;</strong>Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions in oral and written situations; Demonstrates group presentation skills and actively participates in meetings. &nbsp;</li><li><strong>Teamwork--</strong>Balances team and individual responsibilities; Exhibits objectivity and openness to others&#39; views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone&#39;s efforts to succeed. &nbsp;</li><li><strong>Judgment--</strong>Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.&nbsp;</li><li><strong>Adaptability--</strong>Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.&nbsp;</li></ul><p>&nbsp;</p><p><strong>QUALIFICATIONS:&nbsp;</strong></p><ul type=\"disc\"><li>High School diploma or equivalent.&nbsp;</li></ul><ul><li>Excellent customer service skills.</li><li>Ability to handle/adapt to a fast-paced working environment.</li><li>Ability to handle stressful situations while maintaining a positive attitude.</li><li>Ability to handle cash transactions accurately.</li><li>Ability to manually operate a cash register, computer keyboard and/or mouse.</li><li>Ability to sit or stand for prolonged periods of time.</li><li>Ability to perform repetitive motions; such as walking up and down stairs.</li><li>Physical ability/comfort to work heights up to 36ft above the ground.</li><li>Physical ability to move about the Ropes Course and its elements.</li><li>Physical ability to work in outdoor/indoor environments.</li><li>Customer Service and/or cash handling experience preferred.</li><li>No prior Ropes Course or Virtual Reality experience needed; but preferred.</li><li>Flexible schedule including holidays and weekends</li></ul><p><strong>&nbsp;</strong></p><p><strong>PHYSICAL DEMANDS AND WORK ENVIRONMENT:&nbsp;</strong></p><ul type=\"disc\"><li>Continually required to stand.&nbsp;</li><li>Continually required to walk.&nbsp;</li><li>Frequently required to sit.&nbsp;</li><li>Continually required to utilize hand and finger dexterity.<strong>&nbsp;</strong></li><li>Frequently required to climb, balance, bend, stoop, kneel or crawl.&nbsp;</li><li>Continually required to talk or hear and utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.&nbsp;</li><li>Frequently required to lift/push/carry items less than 50 pounds. &nbsp;&nbsp;</li><li>Frequently exposed to outside weather conditions. &nbsp;</li><li>Frequently work in high places. &nbsp;</li></ul><p>&nbsp;</p><p><strong>Benefits</strong></p><p><strong>MOSI Membership</strong> &nbsp;</p><p>Complimentary annual family membership &nbsp;</p><p>&nbsp;</p><p><strong>Local Memberships</strong> &nbsp;</p><p>Complimentary annual family membership to Florida Aquarium, Glazier Children&rsquo;s Museum, and ZooTampa at Lowry Park &nbsp;</p><p>&nbsp;</p><p><strong>Attraction Share&nbsp;</strong>&nbsp;</p><p>MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available: <a href=\"https://attractionshare.showare.com/\" target=\"_blank\">https://attractionshare.showare.com/</a>&nbsp;</p></div></div></div>\n    </div>\n  \n",
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