Service Technician II - IT Help Desk

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    "url": "https://careers-maxor.icims.com/jobs/3952/service-technician-ii---it-help-desk/job",
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    "datePosted": "2026-05-19T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The IT Service Technician II uses specialized knowledge & skills to perform hardware support and repairs for user departments across the company. The IT Service Technician II resolves hardware, software, and communication problems/conflicts/defects.</p>\n<p> </p>\n<p><strong>Who We Are</strong></p>\n<p>VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.</p>\n<p> </p>\n<p><strong>Why Choose a Career at VytlOne?</strong></p>\n<p>At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.</p>\n<p> </p>\n<p><strong>Position Location</strong></p>\n<p>This is a remote-based position within the Continental US.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Investigate, analyze, and resolve hardware and associated software and communications problems with computer systems</li>\n <li>Perform complex hardware repairs and maintenance on a wide range of PC-based computers and peripherals</li>\n <li>Provide advanced hardware technical assistance and support</li>\n <li>Troubleshoot and resolve system hardware, software, and communications failures and conflicts</li>\n <li>Install, integrate, and configure new computer systems and hardware for users</li>\n <li>Provision, modify, and deprovision user access for systems and applications in accordance with access policies and documented standard operating procedures</li>\n <li>Review, prioritize, and process problem reports; document the progress of projects.</li>\n <li>Document technical processes and support procedures and contribute to standardization to ensure consistency, efficiency, and knowledge sharing</li>\n <li>Assist in multiple audits: Quarterly system access, software, licensing</li>\n <li>Maintain a high-level quality of customer service standards in dealing with and responding to questions.</li>\n <li>Perform other job-related duties as assigned.</li>\n <li>Follow Procedures for call length, and escalation process</li>\n <li>Resolve Tickets to meet set SLA’s</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education:</strong></p>\n<ul>\n <li>High School graduation or equivalent is required</li>\n <li>Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred</li>\n</ul>\n<p><strong>Experience:</strong></p>\n<ul>\n <li>5+ years PC maintenance/repair, application software support</li>\n <li>Knowledge of Microsoft Office software products required</li>\n <li>Software and hardware certifications a plus</li>\n <li>Knowledge of Incident Technology Infrastructure Library (ITIL) or Cobit framework</li>\n <li>Retail pharmacy operations desirable</li>\n <li>Experience working in a corporate business environment desirable</li>\n</ul>\n<p><strong>Knowledge, Skills and Abilities:</strong></p>\n<ul>\n <li>Ability to perform advanced complex repairs and upgrades on a wide variety of computers and peripherals.</li>\n <li>Knowledge of a wide range of computer systems software, applications, hardware, and communications.</li>\n <li>Ability to simultaneously coordinate and complete multiple projects.</li>\n <li>Knowledge of advanced computer-troubleshooting techniques.</li>\n <li>Ability to diagnose the nature and extent of a wide range of computer problems.</li>\n <li>Ability to install and configure computer systems, hardware, and peripherals.</li>\n <li>Ability to make administrative/procedural decisions and judgments.</li>\n <li>Knowledge of customer service standards and procedures.</li>\n <li>Demonstrated leadership potential.</li>\n <li>Demonstrated ability to be self-motivated with a positive attitude.</li>\n <li>Demonstrated ability to mentor co-workers to help the team succeed.</li>\n</ul>\n<p> </p>\n<p><strong>WE OFFER</strong></p>\n<p>At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes.</p>\n<p> </p>\n<p>Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:</p>\n<ul>\n <li>\n  <ul>\n   <li>Comprehensive mental health and wellbeing resources</li>\n   <li>Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums</li>\n   <li>Company-paid basic life/AD&D, short-term and long-term disability insurance</li>\n   <li>Rx, dental, vision, other voluntary benefits, and FSA</li>\n   <li>Employer-matched 401k Plan</li>\n   <li>Industry-leading PTO plan</li>\n   <li><em>And more!</em></li>\n  </ul></li>\n</ul>\n<p><em>Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.</em></p>\n<p> </p>\n<p>Compensation: $25 - $27/hr</p>\n<p>*Actual compensation may vary based on factors such as experience and skills. Final compensation will be determined through a comprehensive evaluation of each candidate’s qualifications and alignment with role expectations.</p>\n<p> </p>\n<p><strong>FOR MORE INFORMATION:</strong></p>\n<p>VytlOne Website VytlOne LinkedIn</p>\n<p>VytlOne (formerly Maxor) is an EOE, including disability/vets</p>",
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