Customer Success Manager

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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-size: 24pt; font-weight: bold\">About Techdinamics</span><br>Techdinamics is a technology company specializing in simplifying and automating fulfillment operations. As a trusted partner for shippers, we provide a comprehensive suite of solutions that connect businesses with their customers, trading partners, business systems, warehouse platforms, and carriers.<br><br>From powerful integration services and order management capabilities to shipping label generation across 200+ carriers, real-time shipment visibility, and carrier auditing, our solutions help organizations streamline complex logistics workflows and scale their operations efficiently.<br><br>By eliminating manual touchpoints, reducing errors, and automating critical processes, Techdinamics helps customers achieve The Perfect Order Process and deliver exceptional fulfillment experiences.<br><br><span style=\"font-size: 24pt; font-weight: bold\">Position: Customer Success Manager</span><br>Techdinamics is seeking a Customer Success Manager (CSM) to build long-term, trusted relationships with our customers and ensure they achieve measurable business outcomes through our solutions.<br><br>As a Customer Success Manager, you will own the post-sale customer relationship, guiding clients from onboarding through long-term adoption and growth. You will serve as a strategic advisor, helping customers maximize the value of Techdinamics’ products while driving retention, customer satisfaction, and expansion opportunities.<br><br>The ideal candidate is proactive, customer-centric, solutions-oriented, and comfortable working cross-functionally with Sales, Support, Operations, and Project Management teams.<br><br><span style=\"font-size: 18pt; font-weight: bold\">Role Overview</span><br>Your primary mission is to ensure customers successfully adopt and leverage Techdinamics solutions to achieve their business objectives.<br><br>You will proactively manage a portfolio of customer accounts, monitor account health, identify risks before they become problems, and uncover opportunities to strengthen customer relationships and drive growth.<br><br>This role requires a balance of relationship management, business acumen, strategic thinking, and operational understanding.<br><br><span style=\"font-size: 18pt; font-weight: bold\">What You Will Be Doing</span><br><span style=\"font-weight: bold\">Customer Success &amp; Relationship Management</span></p>\n<ul>\n<li>Manage a portfolio of customer accounts and serve as their primary point of contact.</li>\n<li>Build strong relationships with key customer stakeholders.</li>\n<li>Guide customers through onboarding and adoption to ensure a successful transition from implementation to steady-state operations.</li>\n<li>Conduct regular business reviews and customer check-ins.</li>\n<li>Understand customer goals, operational challenges, and success criteria.</li>\n<li>Provide strategic recommendations to help customers maximize the value of Techdinamics solutions.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Customer Advocacy &amp; Cross-Functional Collaboration</span></p>\n<ul>\n<li>Advocate for customer needs internally across Support, Operations, Product, and Sales teams.</li>\n<li>Coordinate with Project Managers during onboarding, implementations, and escalations.</li>\n<li>Ensure customer concerns are addressed promptly and effectively.</li>\n<li>Facilitate communication between customers and internal teams to drive successful outcomes.</li>\n<li>Help identify recurring customer pain points and contribute to continuous improvement initiatives.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Retention, Growth &amp; Account Health</span></p>\n<ul>\n<li>Monitor customer health indicators, product adoption, and engagement metrics.</li>\n<li>Identify and proactively mitigate churn risks.</li>\n<li>Develop and execute customer retention strategies.</li>\n<li>Identify expansion opportunities and collaborate with Account Executives on upsell and cross-sell initiatives.</li>\n<li>Track customer feedback and recommend actions to improve the overall customer experience.</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Operational Excellence</span></p>\n<ul>\n<li>Maintain accurate account records and customer activity within CRM systems.</li>\n<li>Develop a strong understanding of Techdinamics products, integrations, workflows, and services.</li>\n<li>Manage multiple priorities and customer relationships effectively.</li>\n<li>Stay organized, accountable, and proactive in all customer interactions.</li>\n</ul>\n<p><br><span style=\"font-size: 18pt; font-weight: bold\">Requirements &amp; Skills</span></p>\n<ul>\n<li>Fluent English communication skills (written and verbal).</li>\n<li>Proven experience as a Customer Success Manager, Account Manager, Customer Experience Manager, or similar customer-facing role.</li>\n<li>Experience managing B2B customer relationships.</li>\n<li>Strong relationship-building and stakeholder management skills.</li>\n<li>Excellent communication and presentation abilities.</li>\n<li>Strong problem-solving and critical-thinking skills.</li>\n<li>Ability to analyze customer data and translate insights into actionable recommendations.</li>\n<li>Comfortable working in a fast-paced, technology-driven environment.</li>\n<li>Basic technical aptitude and the ability to understand software platforms, integrations, and operational workflows.</li>\n<li>Highly organized with strong attention to detail and accountability.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Nice-to-Haves</span></p>\n<ul>\n<li>Experience in logistics, supply chain, ecommerce fulfillment, shipping technology, or transportation management.</li>\n<li>Experience working in a SaaS environment.</li>\n<li>Experience using HubSpot or similar CRM platforms.</li>\n<li>Familiarity with shipping carriers, fulfillment operations, or warehouse management processes.</li>\n<li>Degree in Business, Communications, Customer Experience, Logistics, or a related field.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt; font-weight: bold\">Key Success Metrics</span></p>\n<ul>\n<li>Customer retention and renewal rates.</li>\n<li>Customer satisfaction (CSAT) and relationship strength.</li>\n<li>Product adoption and engagement levels.</li>\n<li>Reduction of churn risk across assigned accounts.</li>\n<li>Successful onboarding and time-to-value for new customers.</li>\n<li>Expansion opportunities identified and generated.</li>\n<li>Overall health and growth of assigned customer accounts.</li>\n</ul>\n<p><br><span style=\"font-size: 18pt; font-weight: bold\">What Success Looks Like</span><br><span style=\"font-weight: bold\">Within the First 12 Months</span></p>\n<ul>\n<li>Build trusted relationships with key stakeholders across assigned accounts.</li>\n<li>Maintain a high customer retention rate.</li>\n<li>Drive measurable improvements in customer adoption and engagement.</li>\n<li>Proactively identify and mitigate customer risks before they impact retention.</li>\n<li>Successfully transition new customers from onboarding to long-term operational success.</li>\n<li>Generate qualified expansion opportunities in partnership with Account Executives.</li>\n<li>Become a trusted advisor who customers rely on for guidance and best practices.<br><br></li>\n</ul>",
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