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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">As a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself!</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;As the <strong>First Line Risk Manager</strong>, you will represent the first line of defense and play a key role in identifying, managing, and mitigating the risk and compliance control environment. You will develop practical solutions to improve the risk management process at Citizens by utilizing ongoing risk assessment processes (both formal and informal) to identify areas for enhancement.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">This colleague will serve as an integral member of the broader risk team, responsible for overseeing and monitoring data movement across the organization with a strong focus on quality, governance, and control effectiveness. The role partners closely with teams across Marketing, Customer Analytics, and Technology to ensure responsible data usage across customer segmentation, model development and validation, and advanced analytics initiatives, including GenAI and Machine Learning. This individual will play a key role in identifying and mitigating risks associated with data pipelines, Data Lake environments, and emerging AI capabilities, while helping to establish and maintain robust governance frameworks that support innovation without compromising regulatory or operational integrity.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">You will collaborate with business lines to define and implement risk and remediation activities, and track events to ensure appropriate action is being taken. You will work closely with the Sr Manager of First Line Risk and other risk Officers to organize and initiate investigations into control failures and related issues. In this role you will support change control efforts by assessing and documenting when applicable. Additionally, you should maintain up to date knowledge of regulatory, statutory, and legislative requirements for risk management and controls to ensure compliance with all applicable requirements.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;Most importantly, at Citizens we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact!</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;<strong>Primary responsibilities include</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Proactively reaches out to Business management, Business Unit Risk Management, Legal, and the larger Risk community to offer support and assistance in compliance related matters to ensure an open, adequate and effective risk management culture.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Establishes and cultivates a strong working relationship with the respective Business Unit Risk Management teams to advance the culture and effectiveness of a synchronized approach to risk management in respect of current, new or emerging applicable banking law and regulation as well as internal corporate compliance policy and procedures.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Using internal protocols, identifies compliance issues, analyzes the risk based on knowledge the business and the current regulatory environment, and escalates to the CCO, and/or First Line Risk Team Lead based on severity of the risk(s).</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Consult with the Business Management and colleague(s) regarding the design and implementation of key strategic initiatives and business changes to provide tactical regulatory/compliance advice and recommendations.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Works with Central Compliance team to understand upstream risks as well as new and changing regulatory information, assess the impact to Citizens based on knowledge of products, services, and processes, communicate requirements to the Business Units, and help drive prioritization of the changes.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Assist in the review and resolution of customer dissatisfactions and complaints related to either the retail broker or dealer.</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;&nbsp;</span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong><u>Required Qualifications</u></strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">3-5 years of financial services experience, with focus on Risk and technology.</span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Ability to be equally effective in performance of rote duties as well as high-touch analytical work depending on the needs of the given week/month/quarter.</span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Strong written and verbal communication skills</span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Advanced use of MS Office Suite (Word, Excel, Powerpoint)&nbsp;</span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Familiarity with business intelligence tools such as Cognos, Tableau, WebFocus, etc.</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><u>Education:</u></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Bachelor's Degree</span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">MS (Finance or related), MBA, and/or advanced industry certification (e.g. CFA/FRM designations)</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt; line-height: 115%;\"><strong>To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.</strong></span></i></span></p><p style=\"margin-bottom: 0in;\">&nbsp;</p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>Hours and Work Schedule:</strong> (4 days in office, 1 day remote)</span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Hours per Week: 40</span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Work Schedule: Monday-Friday</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong><u>Pay Transparency</u></strong></span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">The salary range for this position is $83,000-$111,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit&nbsp;</span></span><a href=\"https://jobs.citizensbank.com/benefits\" title=\"https://jobs.citizensbank.com/benefits\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">https://jobs.citizensbank.com/benefits</span></span></a><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">&nbsp;.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><i><span style=\"font-size: 10pt; line-height: 115%;\"><strong>Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.</strong></span></i></span></p><p>&nbsp;</p>",
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