Resident Advocate-Labath Landing Swing Wed-Sun (85695)

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    "jobTitle": "Resident Advocate-Labath Landing Swing Wed-Sun (85695)",
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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><img alt=\"\" src=\"0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /><img alt=\"\" src=\"0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" /><img alt=\"\" src=\"https://static.wixstatic.com/media/a5829f_7a43a822ef134996b9980e85efc9447e~mv2.png/v1/fill/w_272,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/HomeFirstLogoMain_DarkBlue.png\" style=\"height:65px; width:272px\" /></span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Position</strong>: Resident Advocate-Labath Landing</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Reports to</strong>: Program Manager </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Location:</strong> Rohnert Park, CA </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Type:</strong> Non-Exempt, Full Time (Swing)</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>Compensation:</strong> $23.85/ Hourly</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>ABOUT HOMEFIRST</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Established in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>OUR VALUES</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Kindness</em></strong><em>: We act with empathy toward others.</em></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Passion</em></strong><em>: We ignite change to fulfill our mission.</em></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Excellence</em></strong><em>: We deliver exceptional service to our communities.</em></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>POSITION OVERVIEW</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">The Emergency Interim Housing (EIH),Labath Landing Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Labath Landing program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Labath Landing is to assist all program participants with transition from emergency interim housing into permanent housing.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"color:#222222\">The Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies, and food services ensuring each participant&rsquo;s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units</span>. </span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>REPORTING RELATIONSHIP: </strong>The position reports to the on-site Program Manager and is a vital member of the Labath Landing site.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>PRIMARY RESPONSIBILITIES</strong></span></span></p>\n\n<p>&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><em><span style=\"color:#000000\">Direct Service (90%)</span></em></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Responsible for the care, safety and supervision of program participants and guests</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Implement and enforce EIH guidelines and EIH site rules </span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Check guests into and out of the facility using the Homeless Management Information System (HMIS)</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Document all notes of services provided into HMIS within 3 business days </span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Complete intake of potential participants including thorough and accurate VI-SPDAT assessments</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Work with participants to execute their personalized housing plan </span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Provide direct guest support with developing, updating, and reassessing housing plans</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Promote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, and credit repair, etc. </span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Adhere to HomeFirst&rsquo;s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Provide information, referrals, housing resources, and program support to program participants</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Distribute clothing, linens, toiletries, and any other items supplied by the program</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Restock program supplies and submit supply order request in a timely manner </span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Inspect cabins and complete inspection sheets on site</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Support with participants treatment of property prior to move-in</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Provide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Conduct cabin, facility, and perimeter checks</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Assist with set-up and break-down for any special events or activities</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Complete and file all paperwork in a timely manner</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Maintain professional conduct, attitude, and appearance</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Communicate to and delegate tasks to next shift</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Maintain confidentiality regarding clients, personnel, and other internal agency affairs</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Conduct business according to employee handbook, exercising judgement and serving the best interests of the agency and community</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Maintain compliance with agency/EIH Labath Landing site policies and procedures</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Provide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention</span></span></span></span></li>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Committed to treat each EIH guest with respect and dignity</span></span></span></span></li>\n</ul>\n\n<ul>\n\t<li style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Demonstrated conflict resolution skills </span></span></span></span></li>\n</ul>\n\n<p style=\"margin-left:48px; text-align:justify\">&nbsp;</p>\n\n<p style=\"text-align:justify\"><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><em>General (10%)</em></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Represent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Assist with office-related tasks as needed</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Attend all mandatory meetings, workshops, and trainings</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Perform other general duties as assigned</span></span></span></span></li>\n</ul>\n\n<p style=\"margin-right:36px\">&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong><em>Qualities:</em></strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">The Resident Advocate is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve.&nbsp;They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">Ideal candidates&nbsp;are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy&nbsp;practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Resident Advocates engage in active listening, are reliable, and possess good problem-solving and teamwork skills. They utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be under the influence or impaired.&nbsp;</span></span></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>YOU HAVE (QUALIFICATIONS</strong>) <strong><em><u>Required:</u></em></strong></span></span></p>\n\n<ul>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">AA degree (or equivalent of 2 years of higher education) or two years of field experience in social services</span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Sensitivity to the needs of unhouses individuals </span></span></span></span></li>\n\t<li><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><span style=\"background-color:#ffffff\"><span style=\"color:#222222\">Experience working with unhoused population </span></span></span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>BENEFITS</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers&rsquo; compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\"><strong>ORGANIZATIONAL EQUITY STATEMENT</strong></span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.</span></span></p>\n\n<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Verdana,Geneva,sans-serif\">HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.</span></span></p>\n\n<p>&nbsp;</p>\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Resident Advocate-Labath Landing Swing Wed-Sun (85695)\",\"identifier\":\"J0NI38686211\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/D5CCEE08944274A96388058FB68F1A82/jobs/686211\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=D5CCEE08944274A96388058FB68F1A82\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":23.85,\"maxValue\":23.85,\"unitText\":\"\"}},\"datePosted\":\"2026-06-01\",\"description\":\"Job DetailsJob Location: Labath Landing - Rohnert Park, CA 94928Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $23.85 - $23.85 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Nonprofit - Social Services\\n\\n&nbsp;\\n\\nPosition: Resident Advocate-Labath Landing\\n\\nReports to: Program Manager \\n\\nLocation: Rohnert Park, CA \\n\\nType: Non-Exempt, Full Time (Swing)\\n\\nCompensation: $23.85/ Hourly\\n\\n&nbsp;\\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.\\n\\n&nbsp;\\n\\nOUR VALUES\\n\\n\\n\\tKindness: We act with empathy toward others.\\n\\tPassion: We ignite change to fulfill our mission.\\n\\tExcellence: We deliver exceptional service to our communities.\\n\\n\\n&nbsp;\\n\\nPOSITION OVERVIEW\\n\\nThe Emergency Interim Housing (EIH),Labath Landing Program is a housing-focused, low-barrier, and harm-reduction program designed to serve individuals experiencing homelessness within the City of San Jose. EIH Labath Landing program is an adult-only, referral-based program that provides onsite comprehensive support services. The goal of EIH Labath Landing is to assist all program participants with transition from emergency interim housing into permanent housing.\\n\\n&nbsp;\\n\\nThe Resident Advocate is responsible for the overall day-to-day operation on site and responds to program participants needs on an as needed basis. They facilitate the flow of on-site amenities like access to clinical services, workshops, laundry supplies, and food services ensuring each participant&rsquo;s essential needs are met. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and sleeping units. \\n\\nREPORTING RELATIONSHIP: The position reports to the on-site Program Manager and is a vital member of the Labath Landing site.\\n\\nPRIMARY RESPONSIBILITIES\\n\\n&nbsp;\\n\\nDirect Service (90%)\\n\\n\\n\\tResponsible for the care, safety and supervision of program participants and guests\\n\\tImplement and enforce EIH guidelines and EIH site rules \\n\\tWelcome all agency guests to the facility, including program participants, volunteers, staff, and community members\\n\\tCheck guests into and out of the facility using the Homeless Management Information System (HMIS)\\n\\tDocument all notes of services provided into HMIS within 3 business days \\n\\tComplete intake of potential participants including thorough and accurate VI-SPDAT assessments\\n\\tWork with participants to execute their personalized housing plan \\n\\tProvide direct guest support with developing, updating, and reassessing housing plans\\n\\tMake timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies\\n\\tPromote and lead weekly workshops for participants on site to include topics such as financial literacy, tenant rights and mediation, resume building, job search, and credit repair, etc. \\n\\tRespond to guest crises using de-escalation and Mental Health First Aid techniques as applicable\\n\\tAdhere to HomeFirst&rsquo;s service delivery practices, including Trauma Informed Care, client- centered practice, and Crisis Prevention Intervention model\\n\\tComplete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed\\n\\tProvide information, referrals, housing resources, and program support to program participants\\n\\tDistribute clothing, linens, toiletries, and any other items supplied by the program\\n\\tRestock program supplies and submit supply order request in a timely manner \\n\\tInspect cabins and complete inspection sheets on site\\n\\tSupport with participants treatment of property prior to move-in\\n\\tProvide general site clean-up, reporting any maintenance or janitorial needs to the Shift Manager or Program Coordinator in a timely manner\\n\\tConduct cabin, facility, and perimeter checks\\n\\tAssist with set-up and break-down for any special events or activities\\n\\tComplete and file all paperwork in a timely manner\\n\\tMaintain professional conduct, attitude, and appearance\\n\\tCommunicate to and delegate tasks to next shift\\n\\tMaintain confidentiality regarding clients, personnel, and other internal agency affairs\\n\\tConduct business according to employee handbook, exercising judgement and serving the best interests of the agency and community\\n\\tMaintain compliance with agency/EIH Labath Landing site policies and procedures\\n\\tProvide socialization skills- empathetic listening, problem solving, information and referral, mediation, crisis intervention\\n\\tCommitted to treat each EIH guest with respect and dignity\\n\\n\\n\\n\\tDemonstrated conflict resolution skills \\n\\n\\n&nbsp;\\n\\nGeneral (10%)\\n\\n\\n\\tRepresent HomeFirst and the program appropriately to volunteers, donors, outside agencies and the public\\n\\tAssist with office-related tasks as needed\\n\\tAttend all mandatory meetings, workshops, and trainings\\n\\tPerform other general duties as assigned\\n\\n\\n&nbsp;\\n\\n&nbsp;\\n\\nQualities:\\n\\nThe Resident Advocate is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve.&nbsp;They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.\\n\\n&nbsp;\\n\\nIdeal candidates&nbsp;are knowledgeable and sensitive to the needs of our unhoused populations. Enjoy&nbsp;practicing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Resident Advocates engage in active listening, are reliable, and possess good problem-solving and teamwork skills. They utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be under the influence or impaired.&nbsp;\\n\\n&nbsp;\\n\\n&nbsp;\\n\\nYOU HAVE (QUALIFICATIONS) Required:\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or two years of field experience in social services\\n\\tSensitivity to the needs of unhouses individuals \\n\\tExperience working with unhoused population \\n\\n\\n&nbsp;\\n\\nBENEFITS\\n\\nHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers&rsquo; compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.\\n\\n&nbsp;\\n\\nORGANIZATIONAL EQUITY STATEMENT\\n\\nAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.\\n\\nHomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. 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If you need assistance or accommodation due to a disability, please let your recruiter know.\\n\\n&nbsp;\\nQualificationsYOU HAVE (QUALIFICATIONS) Required:\\n\\n\\n\\tAA degree (or equivalent of 2 years of higher education) or two years of field experience in social services or lived experience.\\n\\tSensitivity to the needs of unhouses individuals \\n\\tExperience working with unhoused population\\n\\n\",\"responsibilities\":\"\\n\\n&nbsp;\\n\\nPosition: Resident Advocate-Labath Landing\\n\\nReports to: Program Manager \\n\\nLocation: Rohnert Park, CA \\n\\nType: Non-Exempt, Full Time (Swing)\\n\\nCompensation: $23.85/ Hourly\\n\\n&nbsp;\\n\\nABOUT HOMEFIRST\\n\\nEstablished in 1980, HomeFirst&trade; is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership &ndash; meeting each person where they are by offering support and resources that address immediate and long-term housing needs. 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