Software Support Engineer

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    "datePosted": "2025-10-31",
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    "description": "<p><span>P.I. Works is the first company in the world to automate the management of a commercial 5G network.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Lato, sans-serif\">Our automated network management products and services empower mobile operators to accelerate network transformation and to drive network quality and efficiency on the path to 5G.<span> </span><span>These solutions have been deployed across 84 mobile network operators in 58 countries around the world.</span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif\">Our product support team based in Istanbul provides exceptional service to customers worldwide on our platform, products and solutions. Our team boasts some of the brightest technologists and engineers in the industry, who thrive on solving customer issues and ensuring the highest quality of service.<br></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif\">As a member of the Global services and product support team, you will have the ability to work independently or as part of a team with some of P.I. Work’s most strategic customers to drive their success.  Being a highly motivated individual as well as a self-learner, possessing strong customer service and technical and analytical skills; and being someone who welcomes challenges will help you to achieve in your role.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif; font-weight: bold\">As part of the role definition, you will:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif\">Provide exceptional service to our customers worldwide</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Actively communicate with customers on questions/issues related to our products and solutions</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Go above and beyond our service level agreements to pro-actively diagnose and resolve issues</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Collaborate with customers on deployment and provide support for upgrades, new features and fixes</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Collaborate with team members, share knowledge, lessons learned, document best practices through active participation in team meetings and trainings</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Collaborate with project teams on installation, configuration, testing and integration of our solutions.<br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">Required Experience and Skills:</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif\">Basic to intermediate knowledge of database architecture and good command on SQL</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Good understanding of programming in C++/C#/Java and .NET framework is an asset</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Good understanding of one or more OSS products is an asset</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Technical understanding of 2G/3G/4G mobile technologies, including RAN standards, architectures, protocols, and services is an asset.</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Passionate and self-motivated individual capable of troubleshooting and solving complex customer issues in a fast-paced, dynamic environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif\">Excellent communication and interpersonal skills in both verbal and written English.</span></li>\n</ul>",
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