Leave Administration Coordinator

· Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service · Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies · Coach employees and managers on the appropriate web based processes, legal requirements and policy regarding leaves · Provide employees/managers with information and assistance regarding potential leaves · Produce and track all required documentation · Assess, adjudicate, and track all FMLA claims and available time · Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves · Update employee records in the HR/Payroll system as appropriate · Escalate issues to the proper management resource as appropriate · Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements #LI-LL1 · Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service · Responsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policies · Coach employees and managers on the appropriate web based processes, legal requirements and policy regarding leaves · Provide employees/managers with information and assistance regarding potential leaves · Produce and track all required documentation · Assess, adjudicate, and track all FMLA claims and available time · Coordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leaves · Update employee records in the HR/Payroll system as appropriate · Escalate issues to the proper management resource as appropriate · Maintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreements #LI-LL1 · A minimum of an Associate’s Degree is required · Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred · Knowledge of FMLA regulations and requirements and ADA is highly desired · Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite · Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing · Legal right to work in the United States · A minimum of an Associate’s Degree is required · Two or more years of professional experience in absence management is preferred; Customer Service experience is preferred · Knowledge of FMLA regulations and requirements and ADA is highly desired · Hands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suite · Must have a strong disposition toward customer service and proven aptitude for computer based leave transaction processing · Legal right to work in the United States

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