Network Operations Center (NOC) Engineer – Level 1 / Level 2

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    "ExternalDescriptionStr": "<p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Job Title</strong></span></span></p><p style=\"line-height: normal;\">&nbsp;</p><p style=\"line-height: normal;\">Location: Beaverton, OR</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>Network Operations Center (NOC) Engineer – Level 1 / Level 2</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Department</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">IT Infrastructure / Network Operations / Managed Services</span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Job Summary</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">The NOC Engineer (L1/L2) is responsible for <strong>16x5 monitoring, troubleshooting, and incident resolution</strong> of network and infrastructure systems to ensure high availability and performance. The role includes <strong>real-time monitoring</strong>, <strong>ticket handling</strong>, <strong>basic to intermediate troubleshooting</strong>, escalation to L3/Network Engineering teams, and maintaining operational documentation.</span></p><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 24pt;\"><strong>Key Responsibilities</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>NOC L1 Responsibilities (Entry / Junior)</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Monitor network and infrastructure alerts using tools such as <strong>SolarWinds,&nbsp;</strong></span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Perform <strong>initial triage</strong> of incidents and service requests.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Create, update, and manage tickets in <strong>ServiceNow / Jira&nbsp;</strong>.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Identify and categorize alarms: <strong>critical, major, minor</strong>, and perform first-level diagnosis.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Perform basic troubleshooting for:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Network connectivity issues</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">LAN/WAN link status</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">VPN down alerts</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">DNS/DHCP reachability checks</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Interface errors, CRC, packet loss</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Execute standard operating procedures (SOPs) and runbooks.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Escalate incidents to L2/L3 based on severity, impact, and SLA timelines.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Communicate updates to users and stakeholders as per incident communication process.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Participate in shift handovers and update logs properly.</span></li></ul><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>NOC L2 Responsibilities (Intermediate / Experienced)</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Handle escalations from L1 and perform deeper troubleshooting for:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Routing issues (<strong>BGP/OSPF/EIGRP basics</strong>)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Switching issues (<strong>VLAN, trunking, STP</strong>)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">WAN/ISP circuit troubleshooting and coordination</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">VPN tunnels (IPSec/SSL) monitoring and restoration</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Firewall policy or NAT-related connectivity issues (basic/moderate)</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Perform remote diagnostics using CLI:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Cisco IOS / NX-OS</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Palo Alto (basic operational troubleshooting)</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Conduct log analysis and packet-level troubleshooting basics (tcpdump/Wireshark knowledge preferred).</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Perform planned maintenance support:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Network changes monitoring</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Post-change validation</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Rollback support</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Work with vendors/ISPs to open TAC cases and follow up for resolution.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Maintain and update operational documentation:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Runbooks</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Knowledge base articles</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Incident RCA input (technical notes)</span></li></ul></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ensure SLA compliance and contribute to incident reporting.</span></li></ul><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 24pt;\"><strong>Required Skills</strong></span></span></p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Technical Skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Networking fundamentals: <strong>TCP/IP, OSI Model, subnetting</strong></span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Switching fundamentals: <strong>VLANs, trunking, STP</strong></span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Routing fundamentals: <strong>Static routes, OSPF/BGP basics</strong></span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Monitoring tools and alert triage</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Ticketing and ITIL incident management processes</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Basic understanding of:</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Firewalls</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">VPNs</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">DNS/DHCP</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Wireless concepts (preferred)</span></li></ul></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 18pt;\"><strong>Soft Skills</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Strong troubleshooting mindset and ability to work under pressure</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Clear written communication (ticket notes, customer updates)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Customer service orientation</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Shift discipline and proper handover documentation</span></li></ul><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 24pt;\"><strong>Qualifications</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Bachelor’s degree in IT / CS / Electronics (or equivalent experience)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">Certifications (preferred):</span><ul style=\"list-style-type: circle;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>CCNA</strong> (highly preferred)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">ITIL Foundation (good to have)</span></li></ul></li></ul><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 24pt;\"><strong>Experience</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>NOC L1:</strong> 0–2 years experience in monitoring/support</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><strong>NOC L2:</strong> 2–5 years experience in network operations / troubleshooting</span></li></ul><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\"><span style=\"font-size: 24pt;\"><strong>Work Conditions</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">16x5 rotational shifts (day/night/weekend/holiday as required)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">On-call support (for L2 in some organizations)</span></li><li style=\"line-height: normal;\"><span style=\"font-family: &quot;Times New Roman&quot;, serif;\">May require handling multiple incidents simultaneously</span></li></ul><p style=\"line-height: normal; margin-bottom: 0cm;\">&nbsp;</p><p>#LI-JW2</p>",
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    "CorporateDescriptionStr": "<p style=\"box-sizing: border-box; margin: 0px 0px 10px\"><span style=\"box-sizing: border-box\"><b>Ralliant Corporation Overview</b></span></p>\n<p style=\"box-sizing: border-box; margin: 0px 0px 10px\"></p>\n<p class=\"MsoNormal\"><span>Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.</span></p>",
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    "OrganizationDescriptionStr": "<div>\n About Ralliant&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.&nbsp;\n</div>\n<div>\n <br/>\n</div>\n<div>\n <br/>\n</div>\n<div>\n We Are an Equal Opportunity Employer\n</div>\n<div>\n &nbsp;\n</div>\n<div>\n Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].\n</div>",
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