Customer Service Representative II

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    "ShortDescriptionStr": "Cherokee federal, is seeking a dedicated Customer Support Specialist. In this role, you will be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a background in hydrology, electronics, mechanics, or related fields, and possess strong communication and organizational skills, we encourage you to apply.",
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    "ExternalDescriptionStr": "<p style=\"text-align: center;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Customer Service Representative II</strong></span></p><p style=\"text-align: center;\"><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 34, 94); font-family: &quot;Open Sans&quot;, Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-color: rgba(49, 45, 42, 0.15) rgba(0, 0, 0, 0); scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">***Must live within 35 miles of Tuscaloosa, AL****</strong></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">This position requires an active <span><strong>USAccess&nbsp;</strong></span></span><span>&nbsp;</span>clearance or the ability to obtain a&nbsp;<span>&nbsp;</span><strong> USAccess</strong> clearance to be considered.&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Cherokee federal, is seeking a dedicated Customer Support Specialist. In this role, you will be responsible for responding to customer inquiries, managing orders and inventory, and ensuring accurate billing and property management. If you have a background in hydrology, electronics, mechanics, or related fields, and possess strong communication and organizational skills, we encourage you to apply.</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Compensation &amp; Benefits:</strong></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Estimated Starting Salary Range for <strong>Customer Service Representative II</strong>: </span><span data-teams=\"true\">$24.00 - $26.00 per hour.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Pay commensurate with experience.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.<span>&nbsp; </span>Benefits are subject to change with or without notice.</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Customer Service Representative II Responsibilities Include:</strong><span><strong>&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Respond to customer inquiries regarding orders, returns, repairs, and accounting information.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Monitor back-orders and generate work orders.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Update procurement information and pricing in the supply chain software system.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Perform personal property and warehouse controlled property duties, ensuring local procedures and policies are followed.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Complete and file appropriate property transfer requests.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Ensure an annual inventory of personal controlled property and warehouse controlled property is performed.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Verify system requirements are met, and proper accounting and reporting procedures are followed.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Prepare and submit billings, track billings, and provide status reports as needed.</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Provide coverage for the Toll-Free phone line.&nbsp;</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Performs other job-related duties as assigned.</span></li></ul><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Customer Service Representative II Experience, Education, Skills, Abilities requested:</strong><span><strong>&nbsp;</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 96px;\"><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Relevant educational background in customer support or other related field preferred.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Familiarity with supply chain software system for procurement and pricing updates.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Knowledge of personal property and warehouse-controlled property procedures.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Strong customer service and communication skills.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Ability to generate and monitor work orders.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Competency in updating procurement systems.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Proficiency in performing inventory tasks and property management.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Skills in proper accounting and reporting procedures.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Capability to communicate effectively.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Capacity to clearly identify as a contractor employee when required.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Must pass pre-employment qualifications of Cherokee Federal.</span></p></li></ul><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Company Information:</strong></span></p><p style=\"background-color: white;\"><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">Cherokee United Services (CUS)</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14.001px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"> is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and </span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">serving</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14.001px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\"> the government’s mission with compassion and heart. To learn more about </span></span><strong style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(0, 0, 0); font-family: Calibri, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; letter-spacing: normal; line-height: inherit; margin: 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\">CUS</strong><span style=\"background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Calibri, sans-serif;\"><span style=\"-webkit-text-stroke-width: 0px; display: inline !important; float: none; font-size: 14.001px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;\">, visit cherokee-federal.com.</span></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>#CherokeeFederal #LI-RA2</strong></span></p><p style=\"background-color: white; text-align: center;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Keywords</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Hydrologic instrumentation</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Customer support</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Inventory management</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Property management</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">SAP B1 system</span></li></ul><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Similar Job Titles</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Hydrology Customer Service Representative</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Technical Support Specialist</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Inventory Control Specialist</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Hydrologic Equipment Technician</span></li><li style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Procurement and Logistics Coordinator</span></li></ul><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Legal Disclaimer:&nbsp;</strong>Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.</span></p><p style=\"background-color: white;\"><a name=\"_Hlk146030743\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.</span></a></p>",
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