Customer Experience Specialist- Australia

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    "city": "Sydney",
    "region": "New South Wales",
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  "inferred_at": "2026-06-06T19:58:41.855Z",
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  "list_job": {
    "id": "1006",
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    "location": {
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      "state": "New South Wales"
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    "departmentId": "19195",
    "locationType": "2",
    "jobOpeningName": "Customer Experience Specialist- Australia ",
    "departmentLabel": "Customer Care",
    "employmentStatusLabel": "Permanent Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Sydney",
      "state": "New South Wales",
      "postalCode": "2060",
      "addressCountry": "Australia"
    },
    "datePosted": "2026-05-21",
    "atsLocation": {
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    "description": "<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">📍<span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 12pt\">Sydney,</span> Australia  </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">| CX</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">DentalMonitoring is a MedTech scale-up in a fast-growing medical field. We are looking for new talent to join our team!</span></p>\n<p>If you are a Customer Experience Specialist with at least 2 years of experience in a customer service role or a similar customer-facing role, you can help shape the next generation of AI-driven orthodontic care, used by 10,000+ doctors worldwide.</p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">🦷<span> </span></span><span style=\"color: rgb(0, 99, 108); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">About DentalMonitoring</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">DentalMonitoring is a leader in orthodontics, offering the industry’s first AI-powered remote monitoring solution certified as a medical device</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Our mission is to set a new standard of care by combining advanced technology with strong commitments to quality, efficiency, patient and doctor experience</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Our platform helps practices enhance clinical control, optimize workflows, and deliver more personalized patient care</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Our proprietary AI analyzes scans and provides actionable insights, enabling proactive and timely clinical intervention, supported by 13,000+ clinical data results</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">We provide a full ecosystem of support, including onboarding, training, and marketing tools, continuously redefining what’s possible in orthodontic care</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(10, 10, 35); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">📌<span> </span></span><span style=\"color: rgb(0, 99, 108); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">The Role </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Be the main point of contact for DM customers and respond to their inquiries by providing timely and accurate responses via<span> </span></span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">various communication channels (email, phone, instant message, appointments, etc.)</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Identify and resolve customer issues or concerns in a professional and efficient manner</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Develop in-depth knowledge of our software and provide informative support and tailored recommendations to customers</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Maintain accurate customer interactions records, steps taken to solve issues and databases up to date in the customer relationship management (CRM) system</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Share customer feedback and insights with internal teams (sales, marketing, product, R&amp;D, etc.) to contribute to the overall success and integration for DM customers, as well as contribute to product, sales processes, or DM roadmap improvements</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Customize new office accounts once the sale has been completed</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Drive a seamless customer experience that creates positive sentiment for our brand, improving overall customer satisfaction</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Perform metric analysis, user activities reports, monitor usage and engagement indicators to identify and analyze training and development needs</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Maintain excellent communication and service quality with customers to foster long-term engagement </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Fluent in English </span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">⭐️⭐️⭐️</span><span style=\"color: rgb(0, 99, 108); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">You will be successful in this role if </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Adaptable, eager to learn</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Looking for a scale-up / start-up environment where you can demonstrate versatility and take initiatives</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">A Bachelor's degree or equivalent job experience </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At least 2 years of experience in Customer Service role or a similar customer-facing role </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of new technologies, particularly on sales tools, social media and communication tools, softwares and application (Google Suite, CRM/Salesforce, Skype, Zoom, LinkedIn, and Office software) </span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Exceptional problem-solving skills</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent communication skills, both written and verbal </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to effectively convey complex information </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to remain calm and composed in stressful or tense situations </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Positive and proactive attitude, service-oriented</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong attention to detail and organizational skills, ability to manage multiple tasks and prioritize them </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Fluent in English and German</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">⭐️<span> </span></span><span style=\"color: rgb(0, 99, 108); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">It would be fantastic if </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-size: 12pt\">Clinical Orthodontic experience</span><br></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Experience in a scale-up environment where you can demonstrate versatility and take initiative</span></li>\n<li><span style=\"color: rgb(72, 65, 63); font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and Apple Mac products</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(10, 10, 35); font-size: 12pt; font-weight: bold\">🌍<span> </span></span><span style=\"color: rgb(0, 99, 108); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Our work environment </span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\"> </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"><span> </span> At<span> </span></span><a href=\"https://www.linkedin.com/company/dental-monitoring/life/6987e18b-896f-4c34-9547-1f258a943e0d/?viewAsMember=true\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">DentalMonitoring</span></a><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"><span> </span>our employees thrive because :</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">We collaborate across teams, combining expertise in technology, clinical practice, and customer success to deliver meaningful impact</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">We operate in a diverse, multicultural environment with colleagues from over 35 nationalities worldwide</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">We are committed to building an inclusive workplace where everyone feels supported and empowered to contribute</span></li>\n</ul>\n<p><span style=\"color: rgb(10, 10, 35); font-size: 12pt; font-weight: bold\"> </span><span style=\"color: rgb(34, 34, 34); font-size: 12pt; font-weight: bold\">What we bring to our employees </span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Your ideas will be heard! Our culture promotes initiatives, ownership and feedback</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Collaboration is one of our core values, we make our best to help each other conquer new challenges together </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"> </span>\n<ul></ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(29, 28, 29); font-family: Arial, sans-serif; font-size: 12pt; font-style: italic\">DentalMonitoring is an equal opportunity employer and offers an intercultural and inclusive workplace. The diversity of our teams is one of our strengths. We work every day with more than 35 nationalities in different countries all over the world. We welcome and encourage applications from people with disabilities. For those people we are committed to providing appropriate accommodation.</span></p>",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://dentalmonitoring.bamboohr.com/careers/1006",
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}