Product Manager

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    "location": {
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    "datePosted": "2026-03-17",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Product Manager</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Location:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Remote / Hybrid - Ottawa</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Company:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Spoonity, Inc</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Help us build the next generation of our platform powering global loyalty and engagement for millions of customers.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">About Spoonity</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Spoonity is a leading provider of<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">white-label loyalty and gift card solutions</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>for mid-market and enterprise hospitality merchants (restaurants, retailers, hotels). We help our clients grow by enabling them to better understand and connect with their customers, driving deeper brand engagement and customer retention.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Our platform currently operates in<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">30+ countries across 4 continents</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, with a current focus in<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">emerging markets like LATAM</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">. Today, we power some of the largest brands in<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Ecuador, Mexico, Argentina, and beyond</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">After years of record growth, we’ve reached a pivotal moment in our journey. We’re investing in the<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">next generation of the Spoonity platform</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, which starts with bringing in exceptional talent to help us design and build from the ground up.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We’re looking for a<span> Product Manager </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">with deep expertise in data-focused products and building out customer engagement workflows for continuous feedback and iteration.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You’ll work side-by-side with our engineering and design teams to help prioritize, develop insights, and guide the process of rebuilding our core platform to meet the growing needs of our merchants.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Help build a robust data pipeline</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>to ensure that the decisions we make are backed by evidence.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Support the product</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>with product marketing materials to educate our users and staff on what the product does, how it can drive value, and where we beat out the competition.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Strengthen our relationship with our merchants</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>through feedback loops and regular engagement to help them feel like an invaluable part of our business.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Champion user experience excellence</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> through advocacy for our merchants and their end-customers to ensure our platform always impresses.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Help mature the product organization</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> within Spoonity to help us unlock the next phase of growth.</span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What You Bring</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Extensive experience<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">building and driving data products</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>that deliver value beyond the metrics.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proven track record of<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">developing customer feedback loops</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, and managing customer relationships and feedback.</span><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong familiarity of<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">technical systems like </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">software engineering best practices to help build rapport with engineers.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Familiarity with<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">customer data platforms</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>(e.g., Segment) and<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">data integration platforms</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>like Snowflake and Databricks are a plus.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">An eye for UI design and user experience design</span> to help advocate for users.</span></li>\n</ul>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">An interest in<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">mentorship or leadership</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>and helping elevate others on the team.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Who You Are:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Enthusiastic and passionate!</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>We want candidates that will push the envelope, and aren’t comfortable with “just making it work”.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Experienced</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">. Our merchants are obsessed with customer experience. We're looking for someone that can consistently \"wow\" our merchants with every interaction.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Curious</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">. Sometimes we need to get creative to solve novel problems. Our ideal candidate thrives in the unknown.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">What You’ll Get from Us</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Autonomy and Trust:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Take ownership of projects and make meaningful product decisions. Leadership and accountability are core to how we work.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Recognition and Impact:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Your contributions directly shape our platform and the experiences of millions of customers worldwide.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Collaboration and Growth:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Work alongside talented engineers, designers, and other product managers on cutting-edge data and AI challenges while mentoring others.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Awesome Perks:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br><br></span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Personal or family<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">health insurance options</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Generous annual stipend</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>for work equipment and hardware</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Unlimited vacation</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>with a minimum required use per year</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">RRSP matching</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br><br></span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Competitive compensation and flexible remote work culture</span></li>\n</ul>\n</li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Join Us</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">If you’re a highly motivated product manager with a passion for<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">data, real-time systems, and building at scale</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">, we’d love to hear from you.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">At Spoonity, we’re committed to creating a<span> </span></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">diverse, inclusive, and authentic workplace</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>where passionate people can do their best work. If you’re excited about this role (even if your experience doesn’t check every single box), then we encourage you to apply.</span></p>",
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