Customer Service Agent - Clackamas

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    "description": "<div>\r\n<div>\r\n<h2><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Our Vision</strong></span></span></h2>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">A world where no resource is wasted.</span></span></p>\r\n</div>\r\n\r\n<h2><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Our Mission </strong></span></span></h2>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">To ensure that no resource goes to waste by empowering people to redeem every container easily, efficiently, and effectively.</span></span></p>\r\n\r\n<h2><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Our Values</strong></span></span></h2>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">We are loyal, resilient, trustworthy, creative, competent, and engaged.</span></span></p>\r\n\r\n<h2>&nbsp;</h2>\r\n\r\n<h2><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Position Summary</strong></span></span></h2>\r\n\r\n<p style=\"margin-left:9px; margin-right:14px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Dive into a role where every call or email is an opportunity to make a difference. At OBRC, we&#39;re on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing <span style=\"color:#202020\">with OBRC and BottleDrop customers. The Customer Service Agent will identify customers&rsquo; needs, clarify information, research any issues, and provide solutions. Superior </span>organizational skills and accuracy must be demonstrated consistently. As a Customer Service Agent, you&#39;ll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook.</span></span></p>\r\n\r\n<p style=\"margin-left:9px; margin-right:14px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:9px; margin-right:14px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong style=\"font-family: Verdana, Geneva, sans-serif; font-size: 14px;\">Schedule</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"margin-left: 9px; margin-right: 14px;\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Monday through Thursday 7:45am until 6:15pm.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:9px; margin-right:14px\">&nbsp;</p>\r\n\r\n<p style=\"margin-left:9px; margin-right:14px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong style=\"font-family: Verdana, Geneva, sans-serif; font-size: 14px;\">What You&rsquo;ll Do</strong></span></span></p>\r\n</div>\r\n\r\n<div>\r\n<ul>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Master the art of juggling by managing a high volume of inbound and (occasional) outbound calls and emails, ensuring every customer feels heard and valued.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Assist with email requests, providing each customer with prompt and detailed responses tailored to their needs.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Follow communications &ldquo;scripts&rdquo; to ensure consistent and accurate responses across various topics.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Tap into available tools and databases to source the required information for each customer inquiry.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Consult company policies to decide if an issue can be quickly resolved or needs managerial review.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Ensure timely follow-up with customers to resolve outstanding issues.</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Maintain confidence and protects operations by keeping information confidential</span></span></li>\r\n\t<li><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Other duties as assigned</span></span></li>\r\n</ul>\r\n</div>\r\n\r\n<h2 style=\"margin-left:7px\">&nbsp;</h2>\r\n\r\n<h2 style=\"margin-left:7px\"><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:#000000\"><strong>Qualifications</strong></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Excellent customer service in person, on the phone, and via email</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Strong phone and verbal communication skills along with active listening</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Knowledge of generally accepted office practices and procedures</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Experience in organizing and maintaining accounts and files</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Ability to follow general instructions and understand directions for completing assigned projects</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Computer experience, particularly with word processing and excel spreadsheets</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Upbeat positive attitude and professional demeanor</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Must be reliable and able to work independently</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Pre-Employment drug screen.&nbsp;Does not include THC testing.</span></span></p>\r\n\t</li>\r\n</ul>\r\n\r\n<h2>&nbsp;</h2>\r\n\r\n<h2><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Perks of Joining Our Team</strong></span></span></h2>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Location:</strong> Our office is based out of our Clackamas Headquarters, providing a central and accessible location for all team members.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Coffee Lovers Rejoice:</strong> Enjoy unlimited access to our state-of-the-art coffee machine in the break room. Whether you&#39;re a fan of espressos, lattes, or a classic cup of joe, we&#39;ve got you covered - all for free!</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Comprehensive Health Benefits:</strong> We prioritize the well-being of our employees. Choose from our health insurance packages, including vision and dental. While these benefits are employee-funded, we&#39;ve ensured they are both comprehensive and competitive.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>Friendly Coworkers:</strong> Join a team of supportive and friendly colleagues who are passionate about their work and always ready to collaborate.</span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:14px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><strong>401(k) Matching Program:</strong> After 60 days of employment, enjoy a 100% match on contributions up to 4% of your compensation, plus an additional 50% match for the next 2%.</span></span></p>\r\n",
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At OBRC, we&#39;re on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The Customer Service Agent will identify customers&rsquo; needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. As a Customer Service Agent, you&#39;ll often engage in online information retrieval and work with word processing, spreadsheets, our in-house software, and Outlook.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nSchedule\\r\\n\\r\\n\\r\\n\\tMonday through Thursday 7:45am until 6:15pm.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nWhat You&rsquo;ll Do\\r\\n\\r\\n\\r\\n\\r\\n\\r\\n\\tMaster the art of juggling by managing a high volume of inbound and (occasional) outbound calls and emails, ensuring every customer feels heard and valued.\\r\\n\\tAssist with email requests, providing each customer with prompt and detailed responses tailored to their needs.\\r\\n\\tFollow communications &ldquo;scripts&rdquo; to ensure consistent and accurate responses across various topics.\\r\\n\\tTap into available tools and databases to source the required information for each customer inquiry.\\r\\n\\tConsult company policies to decide if an issue can be quickly resolved or needs managerial review.\\r\\n\\tEnsure timely follow-up with customers to resolve outstanding issues.\\r\\n\\tMaintain confidence and protects operations by keeping information confidential\\r\\n\\tOther duties as assigned\\r\\n\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nQualifications\\r\\n\\r\\n\\r\\n\\t\\r\\n\\tExcellent customer service in person, on the phone, and via email\\r\\n\\t\\r\\n\\t\\r\\n\\tStrong phone and verbal communication skills along with active listening\\r\\n\\t\\r\\n\\t\\r\\n\\tKnowledge of generally accepted office practices and procedures\\r\\n\\t\\r\\n\\t\\r\\n\\tExperience in organizing and maintaining accounts and files\\r\\n\\t\\r\\n\\t\\r\\n\\tAbility to follow general instructions and understand directions for completing assigned projects\\r\\n\\t\\r\\n\\t\\r\\n\\tComputer experience, particularly with word processing and excel spreadsheets\\r\\n\\t\\r\\n\\t\\r\\n\\tUpbeat positive attitude and professional demeanor\\r\\n\\t\\r\\n\\t\\r\\n\\tMust be reliable and able to work independently\\r\\n\\t\\r\\n\\t\\r\\n\\tPre-Employment drug screen.&nbsp;Does not include THC testing.\\r\\n\\t\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nPerks of Joining Our Team\\r\\n\\r\\nLocation: Our office is based out of our Clackamas Headquarters, providing a central and accessible location for all team members.\\r\\n\\r\\nCoffee Lovers Rejoice: Enjoy unlimited access to our state-of-the-art coffee machine in the break room. 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At OBRC, we&#39;re on the lookout for a dynamic individual who thrives in a fast-paced environment, managing a high volume of inbound communications with precision and timeliness. This position will be communicating orally and in writing with OBRC and BottleDrop customers. The Customer Service Agent will identify customers&rsquo; needs, clarify information, research any issues, and provide solutions. Superior organizational skills and accuracy must be demonstrated consistently. 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