Senior Support Account Manager

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  "content_hash": "e80313e56afc7cb7bd92873c717387ae2e643ed3f473a5f6733d20630c10d94f",
  "source_hash": "339fdd65220a2b55ef6fdd01a0646c86b9c6c700f3e0047acb1f9e9188f27c64",
  "last_changed_at": "2026-06-06T07:55:44.448Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Atlanta",
    "city": "Atlanta",
    "region": "GA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.75
  },
  "salary_max": 160003,
  "salary_min": 140000,
  "inferred_at": "2026-06-06T19:50:24.953Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Atlanta",
      "city": "Atlanta",
      "region": "GA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
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{}

{
  "lists": [
    {
      "text": "WHAT YOU WILL BE DOING",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Executive Partnership:</span></strong><span style=\"font-size: 12pt;\"> Act as the primary strategic advisor for C-suite and IAM leadership, aligning Saviynt’s PAM capabilities with the customer’s overarching security and compliance goals.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Renewal Ownership:</span></strong><span style=\"font-size: 12pt;\"> Proactively manage the subscription renewal pipeline, identifying and mitigating \"at-risk\" indicators (low usage, technical debt, or stakeholder turnover) at least 6–9 months in advance.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Quarterly Business Reviews (QBRs):</span></strong><span style=\"font-size: 12pt;\"> Lead data-driven QBRs that move beyond \"support ticket updates\" to demonstrate ROI, security posture improvements, and progress against the customer’s success roadmap.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Product Maturity Mapping:</span></strong><span style=\"font-size: 12pt;\"> Guide customers through the PAM maturity curve—moving them from basic password vaulting to advanced features like </span><strong><span style=\"font-size: 12pt;\">Just-in-Time (JIT) access</span></strong><span style=\"font-size: 12pt;\">, session monitoring, and governance-driven elevation.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">The \"Voice of the Customer\":</span></strong><span style=\"font-size: 12pt;\"> Translate complex customer requirements and \"pain points\" into structured feedback for Product and Engineering to influence the Saviynt roadmap.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Net Promoter Score:</span></strong><span style=\"font-size: 12pt;\"> Drive the customer experience and improve the Net Promoter score for assigned accounts</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Expansion &amp; Upsell Discovery:</span></strong><span style=\"font-size: 12pt;\"> Partner with Sales to identify \"white space\" opportunities, driving </span><strong><span style=\"font-size: 12pt;\">Net Revenue Retention (NRR)</span></strong><span style=\"font-size: 12pt;\"> by uncovering new use cases or departments that need PAM coverage.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Escalation Orchestration:</span></strong><span style=\"font-size: 12pt;\"> Serve as the senior point of contact for critical technical issues, coordinating cross-functionally with Support, Engineering, and DevOps to ensure rapid resolution and root-cause transparency.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Upgrade &amp; Lifecycle Planning:</span></strong><span style=\"font-size: 12pt;\"> Collaborate with customers to plan and execute seamless upgrades, ensuring they stay current with the latest SaaS features and security patches.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Ecosystem Integration:</span></strong><span style=\"font-size: 12pt;\"> Advise customers on integrating Saviynt PAM with their existing security stack (SIEM, IGA, ServiceNow) to maximize the \"Identity-Centered\" security approach.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Reference Development:</span></strong><span style=\"font-size: 12pt;\"> Identify and nurture \"Power Users\" to serve as brand ambassadors, case study participants, and peer references for prospective Saviynt customers.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 12pt;\">Partner Alignment:</span></strong><span style=\"font-size: 12pt;\"> Coordinate with implementation partners (SIs) to ensure a smooth transition from \"Go-Live\" to \"Run State,\" ensuring the customer never loses momentum post-deployment.</span></p>\n</li>\n\n</ul></ul></ul></ul></div>"
    },
    {
      "text": "WHAT YOU BRING",
      "content": "<div>\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 12pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">PAM Subject Matter Expert:</span></strong><span style=\"font-size: 12pt;\"> Minimum 8+ years in customer-facing roles (TAM, CSM, Account Management, or Professional Services) with 2+ </span><strong><span style=\"font-size: 12pt;\">mandatory, deep experience</span></strong><span style=\"font-size: 12pt;\"> in Privileged Access Management (PAM) and Identity Governance (IGA).</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">The \"Identity\" Expert:</span></strong><span style=\"font-size: 12pt;\"> Proven ability to navigate complex Cloud, Hybrid, and On-Premise IT architectures. Relevant certifications (CISSP, CISM, or Saviynt-specific) are highly preferred.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Scale Specialist:</span></strong><span style=\"font-size: 12pt;\"> A documented track record of successfully managing a portfolio of </span><strong><span style=\"font-size: 12pt;\">25–30 enterprise accounts</span></strong><span style=\"font-size: 12pt;\"> simultaneously without compromising quality or white-glove service.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Education:</span></strong><span style=\"font-size: 12pt;\"> Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, or a related technical field.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Commercial Acumen:</span></strong><span style=\"font-size: 12pt;\"> Proven success in driving </span><strong><span style=\"font-size: 12pt;\">Net Revenue Retention (NRR)</span></strong><span style=\"font-size: 12pt;\">. You must have experience identifying expansion opportunities and managing the end-to-end renewal pipeline.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Outcome-Based Navigator:</span></strong><span style=\"font-size: 12pt;\"> Ability to translate complex technical PAM configurations into \"Business Value\" for CISOs and IT Executives. You don't just talk about \"features\"; you talk about \"risk reduction\" and \"compliance.\"</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Reference Hunter:</span></strong><span style=\"font-size: 12pt;\"> History of turning frustrated or stagnant implementations into high-value, reference able brand ambassadors.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Tenacious Problem Solver:</span></strong><span style=\"font-size: 12pt;\"> Ability to diagnose high-pressure technical issues and orchestrate cross-functional teams (Engineering, Product, Sales) to reach a resolution.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Global Agility:</span></strong><span style=\"font-size: 12pt;\"> This is a high-impact, \"non-8-to-5\" role. You possess the flexibility and passion to support global customers across multiple time zones and cultures.</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">Data-Driven Advocate:</span></strong><span style=\"font-size: 12pt;\"> Expert at analyzing health metrics and customer feedback to identify churn risks early and build proactive \"save\" plans.</span></p>\n</li>\n\n<ul style=\"margin-top: 0px; margin-bottom: 0px; padding-inline-start: 48px;\">\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 0pt;\"><strong><span style=\"font-size: 12pt;\">The Bridge:</span></strong><span style=\"font-size: 12pt;\"> Exceptional verbal and written communication skills with the \"empathy of a partner and the authority of an expert.\"</span></p>\n</li>\n<li style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">\n<p style=\"line-height: 1.2; margin-top: 0pt; margin-bottom: 12pt;\"><strong><span style=\"font-size: 12pt;\">Hands-On Contributor:</span></strong><span style=\"font-size: 12pt;\"> A \"no task is too small\" attitude. You are comfortable diving into the details of a technical environment while keeping your eyes on the customer’s long-term success.</span></p>\n</li>\n\n<div style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"><span style=\"font-size: 12pt;\"><strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\">Resilience:</span></strong><span style=\"font-size: 12pt; font-family: Calibri, sans-serif;\"> Demonstrated ability to remain calm and professional during difficult customer escalations, turning challenges into opportunities for partnership.</span></span></div>\n</ul></ul></ul></ul></div>"
    }
  ],
  "country": "US",
  "createdAt": 1774335905528,
  "updatedAt": null,
  "categories": {
    "team": "Customer Support",
    "location": "Atlanta",
    "commitment": "Full-Time",
    "department": "Support",
    "allLocations": [
      "Atlanta"
    ]
  },
  "salaryRange": {
    "max": 160003,
    "min": 140000,
    "currency": "USD",
    "interval": "per-year-salary"
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  "workplaceType": "hybrid"
}