Service Manager

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    "requisitionDescription": "<div><div>\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/21.39.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p><strong>The preferred candidate will be responsible for providing scheduling, communication and support for the service department. The candidate should possess excellent problem solving skills when interacting with customers and technicians. A tremendous emphasis is placed on follow through and a positive attitude. Responsibilities include dispatching both emergency requests as well as ongoing maintenance work both in shop and field. Your ability to work effectively under pressure is a must.</strong></p><p><br></p><p><strong>Essential Duties</strong></p><p><br></p><ul><li><p>Answer phones and receive requests for service, quotes and installation.</p></li><li><p>Confirm with customer scheduling of work.</p></li><li><p>Track progress, check repair status of Technicians to ensure the timely servicing of customer orders.</p></li><li><p>Schedule, assign work to Field and Shop Service Technicians.</p></li><li><p>Opens and update work orders.</p></li><li><p>Analyze customer problems and prepare reports and problem logs as requested.</p></li><li><p>Assists in time card entries, reviewing, closing and invoicing work orders.</p></li><li><p>Maintains customer files.</p></li><li><p>Manages daily KPI&rsquo;s and P&amp;L&rsquo;S.</p></li><li><p>Works hand in hand with parts and sales managers to create a customer friendly environment.</p></li><li><p>Communicates with the credit department to ensure financial needs are met.</p></li><li><p>Maintain a professional and proper personal appearance at all times adhering to company policy.</p></li><li><p>Flexible to work after hours when needed to meet customer needs.</p></li><li><p>Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.</p></li><li><p>Performs related duties as assigned.</p></li></ul><p><br></p><p><strong>Requirements Qualifications</strong></p><p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.</p><ul><li><p>High school diploma or (GED) equivalent, with college or trade school preferred.</p></li><li><p>Proficient in the use of a computer and related software (Word, Excel, etc.).</p></li><li><p>Strong written and verbal communication skills.</p></li><li><p>Strong problem solving skills and be detailed oriented with a high level of accuracy.</p></li><li><p>Basic math skills.</p></li><li><p>Ability to perform duties with a sense of urgency, exceeding customer expectations.</p></li><li><p>Ability to work with minimal supervision.</p></li><li><p>Excellent organizational skills.</p></li><li><p>Must be able to work in a dynamic, fast paced service environment.</p></li></ul>\n    </div>\n  </div></div>\n",
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