Administrative Operations Coordinator

{
  "content_hash": "1e9fa11f9fe91501209bed0423dea536d9cb59e66be8504e727be6801e3be537",
  "source_hash": "14c5107db534e78c9b7b98726b9884744976f970dddab49006c084b3bec3a9c3",
  "last_changed_at": "2026-05-30T05:54:29.325Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Cleveland, Ohio, 44120, United States",
    "city": "Cleveland",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:24:55.903Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Cleveland, Ohio, 44120, United States",
      "city": "Cleveland",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "49",
    "isRemote": null,
    "location": {
      "city": "Cleveland",
      "state": "Ohio"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18496",
    "locationType": "0",
    "jobOpeningName": "Administrative Operations Coordinator",
    "departmentLabel": "Administrative/HR",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Cleveland",
      "state": "Ohio",
      "postalCode": "44120",
      "addressCountry": "United States"
    },
    "datePosted": "2025-10-15",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Administrative Operations Coordinator Job Description</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Our Mission:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Black Mental Health Corporation strives to provide excellent, quality mental health care to underserved communities. It is the goal of The Black Mental Health Corporation to rebuild these communities, one family at a time through excellent mental health, community based and social assistance services.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Our History:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">TBMHC was created by founder Desmond Yanamayu with black people in mind, after realizing this diverse population experiences challenges and struggles that are unique from many other racial/ethnic groups. Because of this, he wanted to create a space where black people could feel comfortable getting counseling with someone who understood their issues. Even still, The Black Mental Health Corporations services are open to people of all ethnicities and racial backgrounds.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Join us at The Black Mental Health Corporation, where we strive to create a supportive environment for all individuals, with a special focus on the unique challenges faced by the Black community. We welcome candidates from all ethnicities and backgrounds who are committed to making a difference in the lives of children, adolescents, and families.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Values:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">T – Transparency</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We operate with honesty, openness, and integrity in every interaction—with our clients, our team, and our community. We believe trust is built through clear communication and ethical practices.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">B – Belonging</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We create safe spaces where clients and staff feel valued, seen, and respected. We honor the lived experiences of Black individuals and all marginalized communities, fostering an environment of inclusion and cultural humility.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">M – Mission-Driven</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Every decision we make is rooted in our mission to provide high-quality, culturally responsive mental health care. We are committed to empowering individuals, strengthening families, and uplifting our community.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">H – Healing-Centered</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We approach our work through a healing-centered lens—acknowledging trauma, celebrating resilience, and supporting holistic wellness for clients and team members alike.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">C – Collaboration</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We believe that collective impact is greater than individual effort. We build strong partnerships within our organization and the community to provide the best possible care and promote mental health equity.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Position Summary</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">The Administrative Operations Coordinator provides high-level front and back-office support across multiple areas of the agency including HR, compliance, operations, and internal systems. This role is crucial to the daily functioning of the agency. You’ll be the go-to person behind the scenes, partnering closely with the client services coordinator, leadership, our clients, and various departments. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">This is a role for someone who loves to create structure, processes, and takes pride in making complex operations flow with ease.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">General Office Administration</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Perform clerical tasks: filing, scanning, data entry, photocopying, faxing.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain a clean and welcoming administrative and reception area.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Take minutes at internal meetings and help manage agency communications.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Human Resources &amp; Hiring</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain BambooHR: Upload HR documentation, certifications, and training records.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Track employee credentials and conduct monthly exclusion checks and license validations.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate hiring logistics: schedule interviews, run background checks, gather onboarding documents, and conduct reference calls.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Create ID badges and manage onboarding workflows</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Compliance &amp; Documentation</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Assist in CARF accreditation prep, internal audits, and policy updates.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage shared drives and internal documentation in Google Workspace.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensure HIPAA-compliant email triage and digital storage practices.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Conduct ongoing compliance tracking and documentation.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Compile and process quality assurance surveys.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Administrative &amp; Operational Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage company calendars and schedule high-priority meetings for the clinical director and practice manager.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Maintain accurate vendor directories and associate contact records.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Order and track inventory, supplies, and manage reimbursement spreadsheets.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Create and manage Google Sheets for expense tracking and reporting.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Run operational reports (caseloads, billing, high balances, etc.)</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-style: italic\">Cross Functional Role Responsibilities</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You will work in close relation to the </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Client Services Coordinator</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> to:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Create and maintain Internal referral processes.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Conduct client registration, scheduling, and discharges.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Pre-authorizations and insurance verification support.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Respond to inquiries, answer phones, direct messages appropriately.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Handle medical records with high confidentiality and legal awareness.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Coordinate shared inboxes and streamline communication between departments.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Other duties as assigned.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">2+ years of experience in a behavioral health office or healthcare administrative setting required.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br></span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">High school diploma or equivalent required; Bachelor’s degree preferred.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Bonus: Education in healthcare administration, human resources, or psychology.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Knowledge of medical terminology, HIPAA, and insurance billing basics.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong computer skills: Apple/IOS computers, Google workspace, MS Office, Athena EHR.  </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong understanding of healthcare/behavioral health compliance standards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Exceptional attention to detail, time management, and confidentiality.</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Ideal Candidate Traits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Highly organized and independent with excellent follow-through.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Tech-comfortable, detail-oriented, and thrives on system optimization.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Loves creating SOPs, refining workflows, and getting things done on time.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Enjoys working in service of a mission and being the go-to for “how things work.”</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Competitive hourly pay based on experience and qualifications.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Health, dental, and vision insurance.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Paid professional development and training opportunities.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Engaged, diverse, and supportive team environment.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Opportunities for internal advancement and cross-training.</span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><br><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Tags</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"> #CompassHealth #SignatureHealth #ApplewoodCenters #CareAlliance #BlackMentalHealth #ClevelandJobs #BehavioralHealthAdmin #HealthcareJobs #CARFAccreditation #HRandCompliance #Bellefaire #frontline #ohioguidestone</span></span></p>",
    "compensation": "Competitive Wages",
    "departmentId": "18496",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": "18417",
    "jobOpeningName": "Administrative Operations Coordinator",
    "departmentLabel": "Administrative/HR",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://tbmentalhealth.bamboohr.com/careers/49",
    "employmentStatusLabel": "Full-Time"
  }
}