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Senior Project Manager - AWS Amazon Connect (Federal-Tied Engmt)

6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001 · Remote US, US · Remote · Active · $110,000–$137,500 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
TitleSenior Project Manager - AWS Amazon Connect (Federal-Tied Engmt)
Normalized title-
Department / team-
LocationUS, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$110,000–$137,500 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
Source62e2ca29-5394-4530-a268-23ffb0889ce6
ATS providerADP Workforce Now Recruiting

Description

Senior Project Manager – AWS Amazon Connect (Federal-Tied Engagement) Company Overview Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs . Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. Position Summary Waterfield Tech is seeking an experienced Senior Project Manager to lead the delivery of complex AWS Amazon Connect implementations and modernization projects in support of a commercial Waterfield Tech customer whose work is tied to a U.S. Federal Government program. This individual is the senior delivery owner for the engagement — managing scope, schedule, financials, and risk through the full project lifecycle while operating within the additional governance and security expectations that accompany federal-tied delivery. The Senior Project Manager has the authority to run the project on a day-to-day basis, partners closely with other Waterfield teams and customer stakeholders, and serves as the central point of accountability for delivering best-in-class customer service. Because of the federal nexus of this engagement, the successful candidate must be eligible to obtain a U.S. Government security clearance; an existing active Secret clearance is strongly preferred. Key Responsibilities Manage a portfolio of complex, multi-workstream projects spanning customer experience, contact center, unified communications, Applied AI, and cloud migration engagements; own the full project lifecycle including scope, schedule, resource planning, budget, risk, change, and stakeholder communication. Review proposal material, SOWs, and executed contracts to determine scope; request resources from matrixed support organizations; ensure contractual compliance with all RFP and SOW terms while delivering best-in-class customer service. Partner with sales, solution consulting, and pre-sales engineering on opportunity scoping, level-of-effort estimation, and Statement of Work development for new and in-flight customer expansions. Lead go-live event planning, production change management, and Day 1 post-launch incident support; lead transition to Day 2 support per Waterfield Tech standards. Build and motivate cross-functional project teams; serve as the central point of contact between technical teams, customer stakeholders, vendors and subcontractors, and Waterfield Tech leadership. Establish and maintain client relationships, manage expectations of project sponsors, and manage external vendor relationships including SOWs, deliverable acceptance, and invoice validation. Provide coaching, mentorship, and on-the-job training to junior project managers, project coordinators, and team members. Identify, assess, and mitigate risks and issues; manage project change requests through formal change control with impact analysis, approvals, and downstream communication. Lead AI enablement capabilities — including virtual agents, agent assist, real-time analytics, and AI-powered self-service. Apply AI-powered solutions to project delivery itself — including automated status reporting, predictive risk analysis, meeting summarization, action-item tracking, and automated documentation — within the security and compliance constraints of the federal-tied environment. Adhere to stage-gate quality and control guidelines and Waterfield Tech project management standards, including booking, time entry, and project operations within Microsoft Dynamics 365 / Project Operations. Provide status reporting on milestones, deliverables, dependencies, risks, and issues to leadership and stakeholders; deliver progress reports, dashboards, and steering committee updates. Track and report customer-outcome metrics at the project level — including CSAT, NPS, on-time delivery, schedule variance, and cost variance — and surface trends and corrective actions to PMO leadership. Conduct lessons-learned sessions upon project closure, produce after-action reports, and contribute to PMO process improvement and continuous-improvement initiatives. Continue professional development to keep abreast of emerging technologies, methods, and best practices; perform other duties as assigned by leadership. Primary Technical Project Experience (One or more of the following required) AWS Amazon Connect implementations and migrations, including contact-flow design, routing profiles, queues, hours of operation, and agent experience configuration. Migrations from legacy on-premises or other cloud contact center platforms to other contact center providers, including dual-running cutover plans, number porting, IVR/IVA translation, and reporting reconciliation. Delivery within environments that have heightened security, compliance, and access-control requirements. Education, Experience & Qualifications Education & Experience Bachelor's Degree from an accredited college or university required; Master's Degree a plus. Emphasis in Project Management, Information Technology, or Business Leadership preferred. Equivalent work experience will be considered. Required: Prior experience as a Technical Project Manager at a manufacturer or vendor business partner (e.g., Avaya, Cisco, Genesys, Five9, Zoom, Microsoft, an AWS Partner Network member, or similar) delivering customer-facing projects on behalf of the partner. Internal/end-customer-only PM experience is not equivalent for this role. 8+ years of experience managing complex technical projects, including tracking and planning. 4-7 years of related experience in a project management or delivery leadership role. 5+ years of experience working with business stakeholders within a cross-functional matrix environment. 1+ years of experience gathering and documenting requirements directly with the client or business. Extensive understanding of project and program management principles, methods, and techniques (Waterfall, Agile, Hybrid). Demonstrated experience leading multi-vendor delivery and integration projects across customer engagement, telephony, and cloud platforms. Demonstrated experience leading legacy-to-cloud migrations and platform transitions for enterprise customers. Required: Active Certified ScrumMaster (CSM) certification. Equivalent Agile certifications (PMI-ACP, SAFe Scrum Master, PSM I/II) will be considered. Required: Demonstrated hands-on Agile delivery experience leading Scrum or Kanban teams through sprint planning, daily standups, sprint reviews, and retrospectives, including running ceremonies, managing the backlog, and partnering with a Product Owner. Hybrid Agile/Waterfall delivery experience also expected, given the federal-tied delivery context. Technical Project Experience (preferred but not required) Experience with AWS Connect. Familiarity with AWS GovCloud (US) and FedRAMP-aligned delivery patterns. Familiarity with NIST 800-53 / NIST 800-171, FISMA, FedRAMP, and CMMC control frameworks at a working PM level. Experience delivering projects across the broader Waterfield Tech contact center and unified communications portfolio — including Five9, Genesys Cloud CX (or legacy Genesys Engage / PureConnect), Cisco Webex Contact Center / Webex Calling / Webex Connect, Avaya Cloud Office (ACO), Avaya Aura Communication Manager (CM) v8 through v10.2 and peripheral applications (POM, CBA, post-call survey, AEP), and Zoom Contact Center / Zoom Phone / Zoom Workplace — to support assignment to follow-on Waterfield Tech engagements once this contract concludes. Certifications PMP certification required (or equivalent recognized certification such as PRINCE2 Practitioner or PgMP). Agile / Scrum certifications a plus (CSM, PMI-ACP, SAFe). ITIL certification recommended. Change management certification a plus (e.g., Prosci ADKAR). Technical Proficiency Intermediate to advanced proficiency with MS Project (or Smartsheet), Word, Excel, Visio, PowerPoint, and SharePoint. Experience with Microsoft Dynamics 365 / Project Operations for booking, time entry, and project operations. Experience with AI-powered project management tools and platforms (e.g., Microsoft Copilot, ChatGPT, Claude, AI-enhanced PPM tools). Familiarity with modern project portfolio management and collaboration platforms. Soft Skills Self-motivated leader with strong diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations. Excellent attention to detail with a proven ability to adapt to shifting priorities, competing demands, and timelines through analytical and problem-solving capabilities. Ability to execute many complex tasks and projects simultaneously, working effectively as a team member and independently. Proven ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence. Outstanding oral and written communication skills across all organizational levels, including executive audiences. Demonstrated ability to align diverse stakeholders and resolve cross-functional tensions constructively. Adaptable and innovative; thrives in environments of rapid change and ambiguity. Additional Qualifications – U.S. Federal-Tied Engagement U.S. Citizenship is required. Must be eligible to obtain and maintain a U.S. Government security clearance (minimum Secret). An active U.S. Government Secret clearance is strongly preferred. Willingness to comply with customer- and program-specific personnel security, background investigation, and access-control requirements. Physical Requirements Ability to sit for extended periods (up to 80% of the time) Ability to lift or carry objects up to 10 lbs. Frequent use of computer, telephone and standard office equipment. Ability to travel occasionally for client meetings, training or installations. Position Information Position Status: Full time Location: Remote Benefits: Comprehensive package including medical dental, vision, LTD, life, AD&D, 401(k), Paid time off, sick time, holidays and more. Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Full job record

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    "requisitionDescription": "<div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;' data-pasted=\"true\"><strong><u><span style='font-size:16px;font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Senior Project Manager &ndash; AWS Amazon Connect (Federal-Tied Engagement)</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>&nbsp;</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Company Overview</span></u></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world&rsquo;s leading providers enhanced by cutting edge Applied AI. The results are <strong>happier customers, enhanced insights,</strong> and <strong>lower costs</strong>.</span>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to <strong>lower risk</strong> and <strong>increased efficiency</strong>. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.</span>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'>&nbsp;</p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>We value our people&mdash;their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We&rsquo;re all on the same page&hellip; even though we may get there from different perspectives. All in all, it&rsquo;s a pretty cool place to be and we&rsquo;re growing our global team of engineers, sales professionals, and creative souls.</span>&nbsp;</p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Position Summary</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Waterfield Tech is seeking an experienced Senior Project Manager to lead the delivery of complex AWS Amazon Connect implementations and modernization projects in support of a commercial Waterfield Tech customer whose work is tied to a U.S. Federal Government program. This individual is the senior delivery owner for the engagement &mdash; managing scope, schedule, financials, and risk through the full project lifecycle while operating within the additional governance and security expectations that accompany federal-tied delivery.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>The Senior Project Manager has the authority to run the project on a day-to-day basis, partners closely with other Waterfield teams and customer stakeholders, and serves as the central point of accountability for delivering best-in-class customer service. Because of the federal nexus of this engagement, the successful candidate must be eligible to obtain a U.S. Government security clearance; an existing active Secret clearance is strongly preferred.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Key Responsibilities</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Manage a portfolio of complex, multi-workstream projects spanning customer experience, contact center, unified communications, Applied AI, and cloud migration engagements; own the full project lifecycle including scope, schedule, resource planning, budget, risk, change, and stakeholder communication.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Review proposal material, SOWs, and executed contracts to determine scope; request resources from matrixed support organizations; ensure contractual compliance with all RFP and SOW terms while delivering best-in-class customer service.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Partner with sales, solution consulting, and pre-sales engineering on opportunity scoping, level-of-effort estimation, and Statement of Work development for new and in-flight customer expansions.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Lead go-live event planning, production change management, and Day 1 post-launch incident support; lead transition to Day 2 support per Waterfield Tech standards.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Build and motivate cross-functional project teams; serve as the central point of contact between technical teams, customer stakeholders, vendors and subcontractors, and Waterfield Tech leadership.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Establish and maintain client relationships, manage expectations of project sponsors, and manage external vendor relationships including SOWs, deliverable acceptance, and invoice validation.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Provide coaching, mentorship, and on-the-job training to junior project managers, project coordinators, and team members.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Identify, assess, and mitigate risks and issues; manage project change requests through formal change control with impact analysis, approvals, and downstream communication.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Lead AI enablement capabilities &mdash; including virtual agents, agent assist, real-time analytics, and AI-powered self-service.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Apply AI-powered solutions to project delivery itself &mdash; including automated status reporting, predictive risk analysis, meeting summarization, action-item tracking, and automated documentation &mdash; within the security and compliance constraints of the federal-tied environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Adhere to stage-gate quality and control guidelines and Waterfield Tech project management standards, including booking, time entry, and project operations within Microsoft Dynamics 365 / Project Operations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Provide status reporting on milestones, deliverables, dependencies, risks, and issues to leadership and stakeholders; deliver progress reports, dashboards, and steering committee updates.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Track and report customer-outcome metrics at the project level &mdash; including CSAT, NPS, on-time delivery, schedule variance, and cost variance &mdash; and surface trends and corrective actions to PMO leadership.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Conduct lessons-learned sessions upon project closure, produce after-action reports, and contribute to PMO process improvement and continuous-improvement initiatives.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Continue professional development to keep abreast of emerging technologies, methods, and best practices; perform other duties as assigned by leadership.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Primary Technical Project Experience (One or more of the following required)</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>AWS Amazon Connect implementations and migrations, including contact-flow design, routing profiles, queues, hours of operation, and agent experience configuration.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Migrations from legacy on-premises or other cloud contact center platforms to other contact center providers, including dual-running cutover plans, number porting, IVR/IVA translation, and reporting reconciliation.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Delivery within environments that have heightened security, compliance, and access-control requirements.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Education, Experience &amp; Qualifications</span></u></p><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:#2E75B6;font-weight:bold;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Education &amp; Experience</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Bachelor&#39;s Degree from an accredited college or university required; Master&#39;s Degree a plus. Emphasis in Project Management, Information Technology, or Business Leadership preferred. Equivalent work experience will be considered.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Required: Prior experience as a Technical Project Manager at a manufacturer or vendor business partner (e.g., Avaya, Cisco, Genesys, Five9, Zoom, Microsoft, an AWS Partner Network member, or similar) delivering customer-facing projects on behalf of the partner. Internal/end-customer-only PM experience is not equivalent for this role.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>8+ years of experience managing complex technical projects, including tracking and planning.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>4-7 years of related experience in a project management or delivery leadership role.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>5+ years of experience working with business stakeholders within a cross-functional matrix environment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>1+ years of experience gathering and documenting requirements directly with the client or business.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Extensive understanding of project and program management principles, methods, and techniques (Waterfall, Agile, Hybrid).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Demonstrated experience leading multi-vendor delivery and integration projects across customer engagement, telephony, and cloud platforms.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Demonstrated experience leading legacy-to-cloud migrations and platform transitions for enterprise customers.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Required: Active Certified ScrumMaster (CSM) certification. Equivalent Agile certifications (PMI-ACP, SAFe Scrum Master, PSM I/II) will be considered.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Required: Demonstrated hands-on Agile delivery experience leading Scrum or Kanban teams through sprint planning, daily standups, sprint reviews, and retrospectives, including running ceremonies, managing the backlog, and partnering with a Product Owner. Hybrid Agile/Waterfall delivery experience also expected, given the federal-tied delivery context.</span></li></ul></div><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:#2E75B6;font-weight:bold;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Technical Project Experience (preferred but not required)</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Experience with AWS Connect.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Familiarity with AWS GovCloud (US) and FedRAMP-aligned delivery patterns.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Familiarity with NIST 800-53 / NIST 800-171, FISMA, FedRAMP, and CMMC control frameworks at a working PM level.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Experience delivering projects across the broader Waterfield Tech contact center and unified communications portfolio &mdash; including Five9, Genesys Cloud CX (or legacy Genesys Engage / PureConnect), Cisco Webex Contact Center / Webex Calling / Webex Connect, Avaya Cloud Office (ACO), Avaya Aura Communication Manager (CM) v8 through v10.2 and peripheral applications (POM, CBA, post-call survey, AEP), and Zoom Contact Center / Zoom Phone / Zoom Workplace &mdash; to support assignment to follow-on Waterfield Tech engagements once this contract concludes.</span></li></ul></div><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:#2E75B6;font-weight:bold;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Certifications</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>PMP certification required (or equivalent recognized certification such as PRINCE2 Practitioner or PgMP).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Agile / Scrum certifications a plus (CSM, PMI-ACP, SAFe).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>ITIL certification recommended.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Change management certification a plus (e.g., Prosci ADKAR).</span></li></ul></div><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:#2E75B6;font-weight:bold;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Technical Proficiency</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Intermediate to advanced proficiency with MS Project (or Smartsheet), Word, Excel, Visio, PowerPoint, and SharePoint.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Experience with Microsoft Dynamics 365 / Project Operations for booking, time entry, and project operations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Experience with AI-powered project management tools and platforms (e.g., Microsoft Copilot, ChatGPT, Claude, AI-enhanced PPM tools).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Familiarity with modern project portfolio management and collaboration platforms.</span></li></ul></div><p style='margin-top:10.0pt;margin-right:0in;margin-bottom:5.0pt;margin-left:0in;font-size:16px;font-family:\"Arial\",sans-serif;color:#2E75B6;font-weight:bold;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Soft Skills</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Self-motivated leader with strong diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Excellent attention to detail with a proven ability to adapt to shifting priorities, competing demands, and timelines through analytical and problem-solving capabilities.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ability to execute many complex tasks and projects simultaneously, working effectively as a team member and independently.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Proven ability to work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Outstanding oral and written communication skills across all organizational levels, including executive audiences.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Demonstrated ability to align diverse stakeholders and resolve cross-functional tensions constructively.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Adaptable and innovative; thrives in environments of rapid change and ambiguity.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:3.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Additional Qualifications &ndash; U.S. Federal-Tied Engagement</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>U.S. Citizenship is required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Must be eligible to obtain and maintain a U.S. Government security clearance (minimum Secret).</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>An active U.S. Government Secret clearance is strongly preferred.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#203864;'>Willingness to comply with customer- and program-specific personnel security, background investigation, and access-control requirements.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Physical Requirements</span></u></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ability to sit for extended periods (up to 80% of the time)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ability to lift or carry objects up to 10 lbs.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Frequent use of computer, telephone and standard office equipment.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family: initial;\"><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ability to travel occasionally for client meetings, training or installations.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2F5496;'>Position Information</span></u></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Position Status: Full time</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Location: Remote</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Benefits: Comprehensive package including medical dental, vision, LTD, life, AD&amp;D, 401(k), Paid time off, sick time, holidays and more.</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Waterfield Tech is proud to be an equal opportunity employer.</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;color:#333333;'>Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.</span></p></div></div>\n",
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    "postDate": "2026-05-04T20:26:00.000-04:00",
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