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Program Manager / Transition Lead - Healthcare

Harbor IT, LLC · Remote (United States), United States · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanyHarbor IT, LLC
TitleProgram Manager / Transition Lead - Healthcare
Normalized title-
Department / teamManaged Services
LocationUnited States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-05-06 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from Harbor IT, LLC.Open
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ATS provider jobsActive postings observed through Rippling ATS.Open
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Department jobsActive postings in Managed Services.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyHarbor IT, LLC
Source45ff4330-4472-4dbb-b1da-515768217fd0
ATS providerRippling ATS

Description

company Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to. role Position Overview Harbor IT is seeking a Program Manager to own the end-to-end delivery of a high-stakes healthcare IT transition. This engagement involves a mid-market healthcare organization with approximately 100 facilities nationwide, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed Harbor IT service model within a 2–4 month window. This is the most consequential mid-market engagement in Harbor IT’s portfolio this year. The Program Manager is accountable for executing a clean cutover of the client’s full IT operation onto Harbor IT’s processes, tooling, and operating model—with zero service interruption, zero net-new compliance findings, and preserved executive trust. This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive presence, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground. Organizational Structure Harbor IT operates through vertical “Shuttles” aligned to client segments (Healthcare, Mid-Market, Local Business, Private Equity). Each shuttle contains multiple PODs, which are tightly focused delivery units responsible for a defined client set. Due to scale and compliance requirements, this engagement will operate as a dedicated account during transition rather than integrating into an existing POD. The Program Manager reports directly to the Healthcare Shuttle Director for the duration of the engagement and holds scope, hiring, and staffing authority within the commercial parameters approved at kickoff. This role partners closely with Harbor IT Security, Compliance, and Infrastructure leadership and serves as the single point of accountability to the client executive sponsor. Key Responsibilities End-to-End Transition Ownership Deliver a full IT operational cutover within 2–4 months Ensure zero critical service interruptions and no compliance gap Own timeline, risk, scope, and delivery outcomes IT Staff Assessment and Restructuring Personally assess the client’s internal IT team Make retention and redundancy recommendations Lead sensitive communications in partnership with client HR and Harbor IT leadership Design and execute retained-staff onboarding Steady-State Team Buildout Hire and manage field technicians, site leads, and operational staff Integrate retained client employees or recruit externally as needed Ensure staffing readiness by cutover, not after Field Coverage Model Design Define and implement on-site, regional, and remote coverage across approximately 100 facilities Document, staff, and operationalize the model within the transition window HIPAA and Healthcare Compliance Continuity Own compliance integrity throughout the transition Ensure PHI handling, BAA continuity, access controls, and audit readiness Coordinate closely with Harbor IT Security and client compliance leadership Executive Client Leadership Act as the executive point of contact for client sponsors Run weekly steering committee meetings Navigate scope disputes, staffing decisions, and timeline pressure with confidence and clarity Cutover and Program Execution Build and enforce the master transition plan (milestones, RAID log, dependencies) Maintain the plan as the single operational source of truth Tooling and Documentation Foundation Ensure full PSA and documentation readiness (ConnectWise and Hudu preferred) Asset inventories, service catalogs, contacts, and escalation paths complete before cutover Commercial and Scope Control Enforce MSA boundaries Surface out-of-scope items commercially, not operationally Protect engagement margin while maintaining client trust Handover and Continuity If not remaining as account GM, recruit and onboard the successor Deliver complete runbooks, SOPs, escalation paths, and stakeholder maps Ensure no fragmented handoffs Build the Transition Playbook Bring an established transition methodology (checklists, assessment frameworks, staffing models) Institutionalize this capability within Harbor IT for future engagements Success Criteria (First 6 Months) Zero critical service interruptions during cutover Zero net-new HIPAA or compliance findings Transition completed within the agreed 2–4 month window Written executive validation of steady-state readiness Fully staffed, documented, and operational account handoff Required Qualifications Bachelor’s degree in IT, Business, Healthcare Administration, or equivalent operational experience 10+ years in IT service delivery, MSPs, or technology consulting Direct ownership of at least two large-scale IT outsourcing or transition engagements (50+ sites) Experience conducting staff assessments and making retention and redundancy recommendations for 30+ personnel Hands-on experience operating within a HIPAA-regulated environment Prior responsibility for a $3M+ annual managed services engagement Demonstrated success delivering transitions in 90 days or less Technical Competencies Strong understanding of mid-market MSP operating models PSA and documentation systems experience (ConnectWise and Hudu strongly preferred) HIPAA Security Rule and healthcare compliance literacy Familiarity with healthcare IT environments (EHRs, endpoints, identity, network, backup) Leadership and Soft Skills Executive presence under pressure Clear, confident communicator with internal teams and client leadership Decisive, with a strong bias to action Comfortable operating strategically and tactically in parallel Owns outcomes, not just plans This Role Is Not a Fit for Candidates Who Have only worked in PMO or coordination roles without delivery authority Have not personally executed a large IT transition under 120 days Prefer indirect influence over direct accountability Preferred Certifications (Optional) PMP, PgMP, or equivalent enterprise program leadership credential ITIL v4 HIPAA-related certifications (experience prioritized over credentials)

Full job record

Job IDfd4c217a4d5c5ab33e9eb78be2eb72731be901de
Org IDea84a8d4-7c85-4b8e-a93a-43b3e25eebd9
Source ID45ff4330-4472-4dbb-b1da-515768217fd0
Board ID45ff4330-4472-4dbb-b1da-515768217fd0
Providerrippling
Provider Job Key3cd3b608-e226-4f2b-b9cd-46d376824f87
TitleProgram Manager / Transition Lead - Healthcare
Normalized Title—
Statusactive
Activeyes
Location TextRemote (United States), United States
DepartmentManaged Services
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
Region—
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://ats.rippling.com/harbor-it/jobs/3cd3b608-e226-4f2b-b9cd-46d376824f87
Apply URLhttps://ats.rippling.com/harbor-it/jobs/3cd3b608-e226-4f2b-b9cd-46d376824f87
First Seen At2026-05-29 07:11:27Z
Last Seen At2026-06-06 20:06:01Z
Last Checked At2026-06-06 20:06:01Z
Last Changed At2026-06-06 20:06:01Z
Inactive At—
Source Posted At2026-05-06 20:36:55Z
Source Updated At—
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Position Overview</strong></b><br><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Harbor IT is seeking a Program Manager to own the end-to-end delivery of a high-stakes healthcare IT transition. This engagement involves a mid-market healthcare organization with approximately 100 facilities nationwide, currently supported by an internal IT team of 40–50 staff, transitioning to a fully managed Harbor IT service model within a 2–4 month window.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">This is the most consequential mid-market engagement in Harbor IT’s portfolio this year. The Program Manager is accountable for executing a clean cutover of the client’s full IT operation onto Harbor IT’s processes, tooling, and operating model—with zero service interruption, zero net-new compliance findings, and preserved executive trust.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">This role is designed for a seasoned operator who has personally delivered transitions of this scale and speed before. It requires executive presence, decisive judgment, and hands-on leadership—strategic in the boardroom and tactical on the ground.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Organizational Structure</strong></b><br><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Harbor IT operates through vertical “Shuttles” aligned to client segments (Healthcare, Mid-Market, Local Business, Private Equity). Each shuttle contains multiple PODs, which are tightly focused delivery units responsible for a defined client set. Due to scale and compliance requirements, this engagement will operate as a dedicated account during transition rather than integrating into an existing POD.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">The Program Manager reports directly to the Healthcare Shuttle Director for the duration of the engagement and holds scope, hiring, and staffing authority within the commercial parameters approved at kickoff.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">This role partners closely with Harbor IT Security, Compliance, and Infrastructure leadership and serves as the single point of accountability to the client executive sponsor.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Key Responsibilities</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">End-to-End Transition Ownership</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Deliver a full IT operational cutover within 2–4 months</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Ensure zero critical service interruptions and no compliance gap</span></li><li style=\"font-size:10.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Own timeline, risk, scope, and delivery outcomes</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">IT Staff Assessment and Restructuring</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Personally assess the client’s internal IT team</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Make retention and redundancy recommendations</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Lead sensitive communications in partnership with client HR and Harbor IT leadership</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Design and execute retained-staff onboarding</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Steady-State Team Buildout</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Hire and manage field technicians, site leads, and operational staff</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Integrate retained client employees or recruit externally as needed</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Ensure staffing readiness by cutover, not after</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Field Coverage Model Design</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Define and implement on-site, regional, and remote coverage across approximately 100 facilities</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Document, staff, and operationalize the model within the transition window</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">HIPAA and Healthcare Compliance Continuity</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Own compliance integrity throughout the transition</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Ensure PHI handling, BAA continuity, access controls, and audit readiness</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Coordinate closely with Harbor IT Security and client compliance leadership</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Executive Client Leadership</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Act as the executive point of contact for client sponsors</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Run weekly steering committee meetings</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Navigate scope disputes, staffing decisions, and timeline pressure with confidence and clarity</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px 0px 0px 40px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Cutover and Program Execution</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel 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style=\"font-size:10.5pt;white-space:pre-wrap;\">Transition completed within the agreed 2–4 month window</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Written executive validation of steady-state readiness</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Fully staffed, documented, and operational account handoff</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Required Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 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style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Hands-on experience operating within a HIPAA-regulated environment</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Prior responsibility for a $3M+ annual managed services engagement</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Demonstrated success delivering transitions in 90 days or less</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Technical Competencies</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel 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style=\"white-space:pre-wrap;\">&nbsp;</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.</span></p>"
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    "url": "https://ats.rippling.com/api/v2/board/harbor-it/jobs/3cd3b608-e226-4f2b-b9cd-46d376824f87",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 32606
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/fd4c217a4d5c5ab33e9eb78be2eb72731be901de?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/ea84a8d4-7c85-4b8e-a93a-43b3e25eebd9JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/45ff4330-4472-4dbb-b1da-515768217fd0JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/fd4c217a4d5c5ab33e9eb78be2eb72731be901de/eventsJSON

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