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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\" data-pasted=\"true\"><span style=\"font-family: arial,sans-serif;\">Rockland Federal Credit Union (RFCU) is searching for friendly, service focused, detail-oriented individuals to join our Member Solutions Center based in Rockland. If you enjoy providing stellar service while working in a busy environment, this could be the position for you!</span></p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-family: arial,sans-serif;\"><strong>Key Responsibilities</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Answer inbound calls within specified service levels, providing members with efficient and professional service.</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Maintain a full understanding of Credit Union products and services.</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Accurately process routine transactions and file maintenance while tracking member interactions.</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Proactively problem-solving with the scope of responsibility.</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Cross-selling additional products.</li></ul><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-family: arial,sans-serif;\"><strong>Qualifications</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">High School Diploma or equivalent required</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Previous banking or experience in a call center environment preferred.</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Good written and verbal communication skills with the ability to manage multiple tasks in a timely manner.</li><li style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: arial, sans-serif;\">Be able to provide superior service by collaborating as a team and deliver high-quality service to both internal and external members, while embracing the fundamental values of RFCU&#39;s organizational culture.</li></ul><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-family: arial,sans-serif;\"><strong>Work Schedule&nbsp;</strong></span></p><p data-start=\"101\" data-end=\"264\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Option 1:<br data-start=\"114\" data-end=\"117\">Monday, Tuesday 9:00 AM - 2:00 PM<br data-start=\"174\" data-end=\"177\" data-is-only-node=\"\">Thursday: 9:00 AM &ndash; 2:30 PM<br data-start=\"232\" data-end=\"235\">Saturday: 8:30 AM &ndash; 1:00 PM</span></p><p data-start=\"266\" data-end=\"349\" data-is-last-node=\"\" data-is-only-node=\"\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Option 2:<br data-start=\"279\" data-end=\"282\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\" data-pasted=\"true\">Monday, Wednesday 9:00 AM - 2:00 PM<br data-start=\"174\" data-end=\"177\" data-is-only-node=\"\">Thursday: 9:00 AM &ndash; 2:30 PM<br data-start=\"232\" data-end=\"235\">Saturday: 8:30 AM &ndash; 1:00 PM</span></span></p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><br></p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-family: arial,sans-serif;\"><strong>Benefits</strong></span></p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\">RFCU offers part-time employees a PTO package designed to support rest and work-life balance.</p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><br></p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-family: arial,sans-serif;\"><em>In alignment with our commitment to pay transparency, we&#39;re pleased to share that the base salary range for this position is <strong>$20.00 - $22.00/hr</strong>, excluding fringe benefits or potential incentives. If you&#39;re hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success.</em></span></p><p style=\"margin: 0in 0in 8pt; line-height: 1; font-size: 16px; font-family: Aptos, sans-serif;\"><span style=\"font-family: arial,sans-serif;\">Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: arial,sans-serif;\"><strong style='margin: 0px; padding: 0px; border-width: 0px; border-style: none; border-color: rgba(0, 0, 0, 0.9); border-image: none 100% / 1 / 0 stretch; vertical-align: baseline; font-weight: 600; font-size: 14px; background: none 0% 0% / auto repeat scroll padding-box border-box rgb(255, 255, 255); outline: rgba(0, 0, 0, 0.9) none 0px; color: rgba(0, 0, 0, 0.9); font-family: -apple-system, system-ui, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", \"Fira Sans\", Ubuntu, Oxygen, \"Oxygen Sans\", Cantarell, \"Droid Sans\", \"Apple Color Emoji\", \"Segoe UI Emoji\", \"Segoe UI Emoji\", \"Segoe UI Symbol\", \"Lucida Grande\", Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\">#LI-Hybrid</strong></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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