Associate Director of Professional Services

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    "location": {
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      "postalCode": "201301",
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    "datePosted": "2021-03-31",
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    "description": "<p><span style=\"font-weight: bold;\"><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">General Purpose</span></span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">: </span></p>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products.</span></p>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"><br><br></span></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Important Note</span></span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">: Request you to not apply for this job if you do not have possess all of the following:</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Leadership experience with a solid track record and proven success</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Be supremely organized, detail-oriented, and a true self-starter</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Exceptional leadership skills with the ability to develop and build the team</span></li>\r\n</ul>\r\n<p><br></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Essential Duties &amp; Responsibilities</span></span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">:</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Project Implementation</span></li>\r\n</ul>\r\n<ul>\r\n<li>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects </span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Define the client implementation/upgrade project execution strategy</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Support project charter and project plan reviews </span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Provide Subject Matter Expertise on client projects</span></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Planning</span></li>\r\n</ul>\r\n<ul>\r\n<li>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Provide leadership and strategic plan for managing the resource requirements of the organization.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Responsible for maintaining strategic direction and growth</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Proactive capacity planning, management, resource utilization and cost containment</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Provide feedback to CoE processes and toolsets for improvements</span></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<ul>\r\n<li><span style=\"font-size: 13px;\"> </span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Processes</span></li>\r\n</ul>\r\n<ul>\r\n<li>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Establish standard product implementation practices</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Maintain a global repository of implementation artifacts</span></li>\r\n</ul>\r\n</li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Team Management:</span>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Provide support to the head of department in managing resource allocation, staffing decisions, and professional development</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Continuously train and mentor direct reports to ensure that they are following delivery methodology, processes, systems usage, and are meeting or exceeding performance standards</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Promote a culture of collaboration and teamwork across organizational boundaries</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Conduct regular meetings with team members </span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Project assignment for team members</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Conducting performance appraisals for team members, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions</span></li>\r\n</ul>\r\n</li>\r\n</ul>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-weight: bold;\"><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Minimum Requirements</span></span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">:  </span></p>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Bachelor or Master degree from highly credible institutes</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Minimum 12+ years’ total work experience including minimum 10 years of product/project delivery experience in life sciences.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">At least 3 years of experience in a leadership position in a fast-paced technology industry</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">In-depth knowledge in life sciences domain, regulatory requirements, business process improvement.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Understanding of regulatory requirements of Aggregate Reports – PBRER, DSUR, PADER, IND etc.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">At least 5 years of experience in client implementation projects</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Excellent written and verbal communications skills are required, no exceptions</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Advanced abilities with standard office software applications (e.g., spreadsheets, word processing, presentation, project plan) is required</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">A distinctive blend of business, IT, financial, and communication skills</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Excellent analytic, strategic conceptual thinking, strategic planning, and execution skills</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-family: 'Arial',sans-serif;\">Preferred Qualifications</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Highly desirable to have experience in software development for Healthcare or Life Sciences companies.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Hands-on experience on drug safety applications like Argus Safety, ARISg etc.</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Experience working with international cross-functional teams is highly desirable</span></li>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Project Management experience is a plus</span></li>\r\n</ul>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</span></p>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span></p>\r\n<p><span style=\"font-family: 'Arial',sans-serif;\">Travel Expectations</span></p>\r\n<ul>\r\n<li><span style=\"font-size: 13px; font-family: Arial, sans-serif;\">Less than 25% </span></li>\r\n</ul>\r\n<p><span style=\"font-size: 13px; font-family: Arial, sans-serif;\"> </span></p>",
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