IT Field Support Technician (entry level) (22407)

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    "jobTitle": "IT Field Support Technician (entry level) (22407)",
    "location": "TheraCare Home Health - San Antonio - San Antonio, TX 78229",
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    "description": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Location</strong></span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Office out of TheraCare branch offices</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Services Austin, College Station, New Braunfels, and El Paso (El Paso approximately once a month)</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; 100% travel within assigned region (Reimbursement .55 per mile)&nbsp;</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>What We Offer You</strong></span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Competitive pay</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Comprehensive medical, dental, and vision coverage</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Additional supplemental benefits (life insurance, disability, accident, etc.)</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; 401(k) with company match</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Generous paid time off (Vacation/Sick/Holiday) for full‑time positions</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Career growth and advancement opportunities</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; A company culture committed to compassionate care and high‑quality service</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Mileage reimbursement and support for field‑based work</span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">&bull; Many more perks and benefits</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Job Summary</strong></span></span></p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">The IT Field Support Technician provides enterprise‑level, onsite technical support to Cantex Home Health &amp; Hospice (HCBS) locations and Skilled Nursing Facilities across the Austin region. This role is responsible for diagnosing and resolving hardware, software, network, and peripheral issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">This position performs a balanced mix of ticket resolution, preventative maintenance, and project participation, including equipment refreshes, infrastructure upgrades, and facility expansions. Work is performed onsite at Cantex locations, requiring daily travel between facilities. This is not a remote position.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">The role includes two weeks of onboarding in Dallas at HQ before transitioning to independent field work.</span></span></p>\n",
    "jobCategory": "IT",
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We offer an excellent benefit plan including 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n#Corp\\r\\n\",\"industry\":\"IT\",\"validThrough\":\"2026-06-29\"}",
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    "qualifications": "<p><span style=\"display:block; font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Qualifications</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Minimum 1&nbsp;year&nbsp;of IT field support, desktop support, or help desk experience</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to travel daily between facilities (100% travel role)</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365&nbsp; </span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Experience supporting mobile devices, Android tablets, laptops, desktops, and printers</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Proficiency with remote support tools and ticketing systems (ManageEngine preferred)</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Strong troubleshooting skills across hardware, software, and network environments</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to work independently while representing the IT department professionally onsite</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to participate in an after‑hours/on‑call rotation for outages or urgent issues</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Strong communication skills with the ability to provide clear written and verbal instructions</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to comply with all Cantex health and safety protocols</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Essential Functions</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Provide technical support for smartphones, tablets, laptops, desktops, and peripheral devices</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Diagnose and troubleshoot hardware, software, and network issues</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Support Windows‑based systems, Active Directory, Azure AD, and Microsoft 365</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Perform workstation setup, configuration, deployment, and application installation</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Respond to user inquiries and identify root causes through targeted questioning</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Track issues through full resolution in the ticketing system (ManageEngine)</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Document all service activities accurately and completely</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Escalate issues appropriately when additional expertise is required</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Provide timely, professional communication to users regarding status and resolution</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Complete scheduled preventative maintenance tasks</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Create and maintain knowledge base articles</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Assist with IT projects such as equipment refreshes, infrastructure upgrades, and facility expansions</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Attend Elysian and TheraCare regional meetings to assess needs and provide follow‑up plans</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Maintain positive, professional relationships with facility staff and corporate personnel</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Adhere to all Cantex policies, procedures, and safety standards</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Participate in after‑hours/on‑call rotation as required</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>Physical Requirements</strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to travel between facilities using personal or company‑provided transportation</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to lift or move equipment up to 50 pounds</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to stand, walk, sit, reach, handle, or feel objects as needed</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Ability to use computers, phones, and mobile devices for extended periods</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Occasional exposure to typical facility environmental factors (noise, cleaning chemicals, airborne particles)</span></span></li>\r\n\t<li><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\">Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions</span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>We are an Equal Opportunity Employer. We offer an excellent benefit plan including 401(k) with match, CEU reimbursement, vacation, sick time, holidays, medical, dental, and supplemental insurance plans, as well as a highly competitive compensation package.</strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\"><span style=\"display:block; font-size:14px\"><strong>#Corp</strong></span></span></p>\r\n",
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