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Telecommunicator - Level 1 (Full Time; Swing)
Epgr Fa Us6 Oraclecloud Com CX 1002 · Cherokee, NC, United States; Harrah's Cherokee Casino Resort · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Title | Telecommunicator - Level 1 (Full Time; Swing) |
| Normalized title | - |
| Department / team | Hourly Customer Contact |
| Location | Cherokee, NC, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-17 / 2026-06-18 |
| Changed / last seen | 2026-06-18 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Epgr Fa Us6 Oraclecloud Com CX 1002. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cherokee. | Open |
| Department jobs | Active postings in Hourly Customer Contact. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Epgr Fa Us6 Oraclecloud Com CX 1002 |
| Source | 8239c4b8-707a-457a-bbda-93e4568e798a |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE: Telecommunicator
DEPARTMENT: Security
GRADE/FLSA STATUS: H10--Non-Exempt
BADGE TYPE/COLOR: Key—Blue
REPORTS TO: Security Supervisor, DR Security Supervisor
SUPERVISES: NA
JOB SUMMARY:
Perform specialized communication functions by operating two-way radio base station, answering incoming calls, obtaining pertinent information and dispatching Security Officers and/or other necessary personnel to provide guest’s assistance and to promote operation of the casino in a safe, timely and efficient manner. Maintain quality communication relations with all guests, employees, and the community.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):
Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Maintain and record all of the security departments functions utilizing dispatch logs
Execute daily communications to supervisors on emergency, personnel, and customer disputes
Receive and make phone calls for the casino, guests and all emergency services including 911, Police Department, Fire Department, EMS, Locksmith and towing services
Operate two-way radio equipment to maintain contact with security and all other departments
Perform daily radio inventory of two-way radio devices in the security department
Perform daily key inventories of the security department
Perform monthly inventory of all Lost & Found items
Respond to all calls for assistance to guests and all departments
Dispatches officers and vehicles to answer requests for assistance
Provide information concerning the business of the casino
Provide directions to the casino
Maintain and post information on persons with criminal or civil action pending
Maintain logs as required by policies, procedures, and guidelines contained in the Internal Controls Manual
Log: communication, vehicles, guest evictions, lost and found, badging system, cameras, medical supplies, vital logs, radio, mailroom, wanted persons, code 700-fire and code 1500-bomb
Maintain security by monitoring entrance and exit of authorized visitors, vendors, and personnel
Assign the appropriate badge through a badging procedure
Contact will occur on a routine basis with guests, departments, personnel, vendors and visitors
All contacts are for the purpose of exchanging or providing information and require a high degree of tact, diplomacy, and professional decorum
Dispatch has access to information from the casino, TGC Inspectors, and Surveillance, which can be considered confidential and should only be disclosed to authorized personnel
Must adhere to all Internal Control confidentiality policies and procedures
Relay pertinent data to officers, personnel, and emergency services in a timely and concise fashion
Must maintain constant staffing while performing duties of this job
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):
Demonstrate advanced proficiency in Level 1 duties
Demonstrate proficiency in report writing
Successful rating on last performance appraisal
Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above
Pass an Internal Control test with a score of 85 or above
No more than (5) attendance points
Must obtained level two (2) Security Department for at least (3) months continuous employment
No more than (1) minor (36.3) write up within a year
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3):
Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties
Possess and demonstrate the ability to handle difficult situations/guests well
Role model in providing great customer service to our players
Learn and greet guests by name and build relationships with guests
Seek coaching from supervisors to improve performance
Ability to perform special tasks as needed
Step up in emergency situations and lead team through the proper emergency procedures
Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)
Able to produce reports in spreadsheet analysis format as needed
Able to operate eviction database
Demonstrate a high level of guest service skills
Demonstrate consistent support of Management and Company decisions
Role model of Professionalism, which includes promoting an environment free of rumors and negativity
Provide accurate information to supervisors (staffing needs, training needs, guests needs)
Answer co-workers’ questions and know where to obtain additional information
Assist the supervisors in understanding the Security officer perspective
Complete special projects in timely fashion
CPR and First Aid Certified
Highly successful rating on last performance appraisal
Demonstrate proficiency in report writing and must complete 20 report
Must work one week on each shift within 6-month of becoming a level 3
No minors (36.3) write ups
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
High school diploma or GED required
One-year dispatch experience or equivalent security experience preferred
Must pass the Telecommunicator proficiency exam withing 90 days required
Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required
Must demonstrate the following essential knowledge and skills:
Attention to detail and observant
Comfortable under surveillance
Complete knowledge of internal controls and emergency procedures
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Problem solving and analytical skills are required to make decisions with speed and accuracy
Requires skill in the operation of the central phone system and a working knowledge of two-way radio communication system
Requires a thorough knowledge of casino terminology and the ten codes
Requires the ability to assess the totality of the situation and execute calls with speed and accuracy
Must be able to elicit information necessary to ensure proper dispatching
Requires the ability to communicate effectively and to speak clearly, distinctly, and courteously
Must have working knowledge of location and meaning of alarms equipment used by all departments
Must have a working knowledge of code 700-fire and code 1300-bomb procedures on all emergency manual procedures
Accuracy in record keeping is crucial as clerical or other errors may affect business and future case work and case handling by the courts; and could possibly result in a lawsuit against the department providing service, Harrah's Cherokee Casino, and/or the Telecommunicator
Creative, resourceful and assertive in obtaining necessary information from callers to ensure proper response time and safety
Neat, professional appearance with excellent personal hygiene
MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS:
Intense concentration is required with all dispatch duties in order to disseminate large amounts of information
Must have the mobility, sit, reach with hands and arms, speak, see and hear
Must be able to lift and carry up to 100 lbs
Must be able to stoop, bend, reach, kneel, twist, and grasp items
Must be able to work in an enclosed office environment while performing job duties
Must be able to respond to visual and aural cues
Must be able to read, write, speak and understand English
Must be able to operate in mentally and physically stressful situations
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 9.28.20
Full job record
| Job ID | fcd2bd638c06f90b57571055249de849163edf34 |
| Org ID | 0b92de8c-251e-4ddb-9e08-b1c3ad03ae6b |
| Source ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Board ID | 8239c4b8-707a-457a-bbda-93e4568e798a |
| Provider | oracle_hcm |
| Provider Job Key | 7273 |
| Title | Telecommunicator - Level 1 (Full Time; Swing) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Cherokee, NC, United States; Harrah's Cherokee Casino Resort |
| Department | Hourly Customer Contact |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | NC |
| City | Cherokee |
| Salary Raw | Description Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Telecommunicator DEPARTMENT: Security GRADE/FLSA STATUS: H10--Non-Exempt BADGE TYPE/COLOR: Key—Blue REPORTS TO: Security Supervisor, DR Security Supervisor SUPERVISES: NA JOB SUMMARY: Perform specialized communication functions by operating two-way radio base station, answering incoming calls, obtaining pertinent information and dispatching Security Officers and/or other necessary personnel to provide guest’s assistance and to promote operation of the casino in a safe, timely and efficient manner. Maintain quality communication relations with all guests, employees, and the community. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values Maintain and record all of the security departments functions utilizing dispatch logs Execute daily communications to supervisors on emergency, personnel, and customer disputes Receive and make phone calls for the casino, guests and all emergency services including 911, Police Department, Fire Department, EMS, Locksmith and towing services Operate two-way radio equipment to maintain contact with security and all other departments Perform daily radio inventory of two-way radio devices in the security department Perform daily key inventories of the security department Perform monthly inventory of all Lost & Found items Respond to all calls for assistance to guests and all departments Dispatches officers and vehicles to answer requests for assistance Provide information concerning the business of the casino Provide directions to the casino Maintain and post information on persons with criminal or civil action pending Maintain logs as required by policies, procedures, and guidelines contained in the Internal Controls Manual Log: communication, vehicles, guest evictions, lost and found, badging system, cameras, medical supplies, vital logs, radio, mailroom, wanted persons, code 700-fire and code 1500-bomb Maintain security by monitoring entrance and exit of authorized visitors, vendors, and personnel Assign the appropriate badge through a badging procedure Contact will occur on a routine basis with guests, departments, personnel, vendors and visitors All contacts are for the purpose of exchanging or providing information and require a high degree of tact, diplomacy, and professional decorum Dispatch has access to information from the casino, TGC Inspectors, and Surveillance, which can be considered confidential and should only be disclosed to authorized personnel Must adhere to all Internal Control confidentiality policies and procedures Relay pertinent data to officers, personnel, and emergency services in a timely and concise fashion Must maintain constant staffing while performing duties of this job JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2): Demonstrate advanced proficiency in Level 1 duties Demonstrate proficiency in report writing Successful rating on last performance appraisal Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above Pass an Internal Control test with a score of 85 or above No more than (5) attendance points Must obtained level two (2) Security Department for at least (3) months continuous employment No more than (1) minor (36.3) write up within a year JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3): Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties Possess and demonstrate the ability to handle difficult situations/guests well Role model in providing great customer service to our players Learn and greet guests by name and build relationships with guests Seek coaching from supervisors to improve performance Ability to perform special tasks as needed Step up in emergency situations and lead team through the proper emergency procedures Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed) Able to produce reports in spreadsheet analysis format as needed Able to operate eviction database Demonstrate a high level of guest service skills Demonstrate consistent support of Management and Company decisions Role model of Professionalism, which includes promoting an environment free of rumors and negativity Provide accurate information to supervisors (staffing needs, training needs, guests needs) Answer co-workers’ questions and know where to obtain additional information Assist the supervisors in understanding the Security officer perspective Complete special projects in timely fashion CPR and First Aid Certified Highly successful rating on last performance appraisal Demonstrate proficiency in report writing and must complete 20 report Must work one week on each shift within 6-month of becoming a level 3 No minors (36.3) write ups Adhere to regulatory, departmental and company policies/procedures in an ethical manner MINIMUM QUALIFICATIONS: High school diploma or GED required One-year dispatch experience or equivalent security experience preferred Must pass the Telecommunicator proficiency exam withing 90 days required Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required Must demonstrate the following essential knowledge and skills: Attention to detail and observant Comfortable under surveillance Complete knowledge of internal controls and emergency procedures Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Problem solving and analytical skills are required to make decisions with speed and accuracy Requires skill in the operation of the central phone system and a working knowledge of two-way radio communication system Requires a thorough knowledge of casino terminology and the ten codes Requires the ability to assess the totality of the situation and execute calls with speed and accuracy Must be able to elicit information necessary to ensure proper dispatching Requires the ability to communicate effectively and to speak clearly, distinctly, and courteously Must have working knowledge of location and meaning of alarms equipment used by all departments Must have a working knowledge of code 700-fire and code 1300-bomb procedures on all emergency manual procedures Accuracy in record keeping is crucial as clerical or other errors may affect business and future case work and case handling by the courts; and could possibly result in a lawsuit against the department providing service, Harrah's Cherokee Casino, and/or the Telecommunicator Creative, resourceful and assertive in obtaining necessary information from callers to ensure proper response time and safety Neat, professional appearance with excellent personal hygiene MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS: Intense concentration is required with all dispatch duties in order to disseminate large amounts of information Must have the mobility, sit, reach with hands and arms, speak, see and hear Must be able to lift and carry up to 100 lbs Must be able to stoop, bend, reach, kneel, twist, and grasp items Must be able to work in an enclosed office environment while performing job duties Must be able to respond to visual and aural cues Must be able to read, write, speak and understand English Must be able to operate in mentally and physically stressful situations Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 9.28.20 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | day |
| Source URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7273 |
| Apply URL | https://epgr.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1002/job/7273 |
| First Seen At | 2026-06-18 11:31:59Z |
| Last Seen At | 2026-06-18 11:31:59Z |
| Last Checked At | 2026-06-18 11:31:59Z |
| Last Changed At | 2026-06-18 11:31:59Z |
| Inactive At | — |
| Source Posted At | 2026-06-17 18:37:46Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=epgr.fa.us6.oraclecloud.com|CX_1002/date=2026-06-18/2026-06-18T11-31-51-127Z-5c96a2801f2ee5af02ceb79e241128482e07da19ca33d697ab1abde126086c54.json |
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"ExternalDescriptionStr": "<h2><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><em><span style=\"font-size:12.0pt\">Harrah’s Cherokee Casino Resort Position Description</span></em></span></span></h2>\n\n<p> </p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>POSITION TITLE: </strong>Telecommunicator</span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>DEPARTMENT: </strong>Security</span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>GRADE/FLSA STATUS:</strong> H10--Non-Exempt</span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>BADGE TYPE/COLOR: </strong>Key—Blue</span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>REPORTS TO: </strong>Security Supervisor, DR Security Supervisor</span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>SUPERVISES: </strong>NA</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>JOB SUMMARY:</strong></span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Perform specialized communication functions by operating two-way radio base station, answering incoming calls, obtaining pertinent information and dispatching Security Officers and/or other necessary personnel to provide guest’s assistance and to promote operation of the casino in a safe, timely and efficient manner. Maintain quality communication relations with all guests, employees, and the community.</span></span></p>\n\n<p> </p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1):</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span><span><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:10.0pt\">Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values</span></span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Maintain and record all of the security departments functions utilizing dispatch logs</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Execute daily communications to supervisors on emergency, personnel, and customer disputes</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Receive and make phone calls for the casino, guests and all emergency services including 911, Police Department, Fire Department, EMS, Locksmith and towing services</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Operate two-way radio equipment to maintain contact with security and all other departments</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Perform daily radio inventory of two-way radio devices in the security department</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Perform daily key inventories of the security department</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Perform monthly inventory of all Lost & Found items </span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Respond to all calls for assistance to guests and all departments</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Dispatches officers and vehicles to answer requests for assistance</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Provide information concerning the business of the casino</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Provide directions to the casino</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Maintain and post information on persons with criminal or civil action pending</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Maintain logs as required by policies, procedures, and guidelines contained in the Internal Controls Manual</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Log: communication, vehicles, guest evictions, lost and found, badging system, cameras, medical supplies, vital logs, radio, mailroom, wanted persons, code 700-fire and code 1500-bomb</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Maintain security by monitoring entrance and exit of authorized visitors, vendors, and personnel</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Assign the appropriate badge through a badging procedure</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Contact will occur on a routine basis with guests, departments, personnel, vendors and visitors</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">All contacts are for the purpose of exchanging or providing information and require a high degree of tact, diplomacy, and professional decorum</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Dispatch has access to information from the casino, TGC Inspectors, and Surveillance, which can be considered confidential and should only be disclosed to authorized personnel</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must adhere to all Internal Control confidentiality policies and procedures</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Relay pertinent data to officers, personnel, and emergency services in a timely and concise fashion</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must maintain constant staffing while performing duties of this job</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt\"><span><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-size:10.0pt\">JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):</span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:10.0pt\">Demonstrate advanced proficiency in Level 1 duties</span></span></span></li>\n\t<li><span style=\"font-size:12pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:10.0pt\">Demonstrate proficiency in report writing</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Successful rating on last performance appraisal</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Successfully pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Pass an Internal Control test with a score of 85 or above</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">No more than (5) attendance points</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Must obtained level two (2) Security Department for at least (3) months continuous employment</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">No more than (1) minor (36.3) write up within a year</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:12pt\"><span><span style=\"font-family:"Times New Roman",serif\"><strong><span style=\"font-size:10.0pt\">JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3):</span></strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Possess and demonstrate the ability to handle difficult situations/guests well</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Role model in providing great customer service to our players </span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Learn and greet guests by name and build relationships with guests</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Seek coaching from supervisors to improve performance</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Ability to perform special tasks as needed</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Step up in emergency situations and lead team through the proper emergency procedures</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc. as needed)</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Able to produce reports in spreadsheet analysis format as needed</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Able to operate eviction database</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Demonstrate a high level of guest service skills </span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Demonstrate consistent support of Management and Company decisions</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Role model of Professionalism, which includes promoting an environment free of rumors and negativity</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Provide accurate information to supervisors (staffing needs, training needs, guests needs)</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Answer co-workers’ questions and know where to obtain additional information</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Assist the supervisors in understanding the Security officer perspective</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Complete special projects in timely fashion</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">CPR and First Aid Certified</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Highly successful rating on last performance appraisal</span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Demonstrate proficiency in report writing and must complete 20 report </span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must work one week on each shift within 6-month of becoming a level 3 </span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">No minors (36.3) write ups</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\">Adhere to regulatory, departmental and company policies/procedures in an ethical manner</span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>MINIMUM QUALIFICATIONS:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">High school diploma or GED required </span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">One-year dispatch experience or equivalent security experience preferred</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must pass the Telecommunicator proficiency exam withing 90 days required</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\"><a>Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required</a></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\"><strong>Must demonstrate the following essential knowledge and skills:</strong></span></span></span></li>\n</ul>\n\n<ul>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Attention to detail and observant </span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Comfortable under surveillance</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Complete knowledge of internal controls and emergency procedures</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Problem solving and analytical skills are required to make decisions with speed and accuracy</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Requires skill in the operation of the central phone system and a working knowledge of two-way radio communication system</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Requires a thorough knowledge of casino terminology and the ten codes</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Requires the ability to assess the totality of the situation and execute calls with speed and accuracy</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to elicit information necessary to ensure proper dispatching</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Requires the ability to communicate effectively and to speak clearly, distinctly, and courteously</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must have working knowledge of location and meaning of alarms equipment used by all departments</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must have a working knowledge of code 700-fire and code 1300-bomb procedures on all emergency manual procedures </span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Accuracy in record keeping is crucial as clerical or other errors may affect business and future case work and case handling by the courts; and could possibly result in a lawsuit against the department providing service, Harrah's Cherokee Casino, and/or the Telecommunicator</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Creative, resourceful and assertive in obtaining necessary information from callers to ensure proper response time and safety</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Neat, professional appearance with excellent personal hygiene</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><strong>MENTAL/PHYSICAL/ENVIRONMENTAL DEMANDS:</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Intense concentration is required with all dispatch duties in order to disseminate large amounts of information</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must have the mobility, sit, reach with hands and arms, speak, see and hear</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to lift and carry up to 100 lbs</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to stoop, bend, reach, kneel, twist, and grasp items</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to work in an enclosed office environment while performing job duties</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to respond to visual and aural cues</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to read, write, speak and understand English</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to operate in mentally and physically stressful situations</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke</span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span><span style=\"font-family:"Times New Roman",serif\">Must be able to work a flexible schedule including weekends, evenings and holidays</span></span></span></li>\n</ul>\n\n<p> </p>\n\n<p> </p>\n\n<p> </p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:"Times New Roman",serif\"><span style=\"font-size:8.0pt\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 9.28.20</span></span></span></p>\n",
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