Clinical Support Specialist

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    "ExternalDescriptionStr": "<p dir=\"ltr\" style=\"line-height: 1.2; margin-bottom: 10pt; margin-top: 10pt;\"><strong>This competition is restricted to internal applicants of the University of Alberta. Please log in to verify your internal candidate status.&nbsp;</strong></p><p dir=\"ltr\" style=\"line-height: 1.2; margin-bottom: 10pt; margin-top: 10pt;\"><strong>Location </strong>- This role is in-person at North Campus, Edmonton.</p><p dir=\"ltr\" style=\"line-height: 1.2; margin-bottom: 10pt; margin-top: 10pt;\">Reporting to the Operations Lead, this position is responsible for clinical support throughout the University Health Centre (UHC). Registration, patient flow, records management, answering patient inquiries, and completing referrals to specialists are all administrative functions that this position performs. Incumbents shall maintain a working knowledge of each of these various activities, with a primary focus on working in one area on any given day.&nbsp;</p><p dir=\"ltr\" style=\"line-height: 1.2; margin-bottom: 10pt; margin-top: 10pt;\">The University Health Centre manages approximately 53,000 patient visits annually, and this position is critical to ensuring the efficient management of patients throughout the clinic. This position requires a working knowledge of the Health Information Act (HIA) and Freedom of Information and Protection of Privacy (FOIPP) to ensure that patient privacy requirements are adhered to in all aspects of clinic operations and patient service support.</p>",
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    "PrimaryLocationCountry": "CA",
    "CorporateDescriptionStr": "<div>\n <i>The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.</i>\n</div>\n<div>\n <br>\n</div>\n<div>\n The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.\n</div>\n<div>\n <br>\n</div>\n<div>\n Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. <a href=\"https://www.ualberta.ca/en/careers.html\" target=\"_blank\" rel=\"nofollow\">Learn more</a>.\n</div>\n<div>\n <br>\n</div>\n<div>\n At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.\n</div>\n<div>\n <br>\n</div>\n<div>\n <b>We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.</b>\n</div>\n<div>\n <br>\n</div>\n<div>\n All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.\n</div>\n<div>\n <br>\n</div>\n<div>\n The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.\n</div>\n<div>\n <br>\n</div>\n<div>\n <span>L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.</span>\n</div>",
    "ExternalPostedStartDate": "2026-06-01T15:51:54+00:00",
    "ExternalQualificationsStr": "<ul><li>High School Diploma.</li><li><p>Medical Terminology certification.</p><p>&nbsp;</p></li><li>Administrative experience in a medical facility or a minimum of two years of office experience.</li><li><p>Experience in dealing with the public and/or reception experience.</p><p>&nbsp;</p></li><li>Experience with blood pressure machines and urinalysis equipment.</li><li>Level I CPR and First Aid.</li><li><p>Excellent organizational and time-management skills.</p><p>&nbsp;</p></li><li><p>Should be up to date with all immunizations.</p><p>&nbsp;</p></li></ul><p>Preferred</p><ul><li>Medical Office Assistant certification.</li><li>Medical Device Reprocessing in Community Settings Certification.</li><li>Experience with Electronic Medical Records system, preferably QHR Accuro.</li><li>Infection Prevention training.</li><li>Medical Office Assistant certification</li></ul><p>&nbsp;</p><p dir=\"ltr\" style=\"line-height: 1.2; margin-bottom: 10pt; margin-top: 0pt;\"><i>This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).</i></p><p><i>This position offers a&nbsp;</i><a href=\"https://www.ualberta.ca/en/human-resources-health-safety-environment/benefits-and-pay/benefits-and-pension/benefits-overview/index.html\" style=\"text-decoration: none;\"><i>comprehensive benefits package</i></a><i>.</i></p>",
    "InternalQualificationsStr": "<ul><li>High School Diploma.</li><li><p>Medical Terminology certification.</p><p>&nbsp;</p></li><li>Administrative experience in a medical facility or a minimum of two years of office experience.</li><li><p>Experience in dealing with the public and/or reception experience.</p><p>&nbsp;</p></li><li>Experience with blood pressure machines and urinalysis equipment.</li><li>Level I CPR and First Aid.</li><li><p>Excellent organizational and time-management skills.</p><p>&nbsp;</p></li><li><p>Should be up to date with all immunizations.</p><p>&nbsp;</p></li></ul><p>Preferred</p><ul><li>Medical Office Assistant certification.</li><li>Medical Device Reprocessing in Community Settings Certification.</li><li>Experience with Electronic Medical Records system, preferably QHR Accuro.</li><li>Infection Prevention training.</li><li>Medical Office Assistant certification</li></ul><p>&nbsp;</p><p dir=\"ltr\" style=\"line-height: 1.2; margin-bottom: 10pt; margin-top: 0pt;\"><i>This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).</i></p><p><i>This position offers a&nbsp;</i><a href=\"https://www.ualberta.ca/en/human-resources-health-safety-environment/benefits-and-pay/benefits-and-pension/benefits-overview/index.html\" style=\"text-decoration: none;\"><i>comprehensive benefits package</i></a><i>.</i></p>",
    "OrganizationDescriptionStr": "<a href=\"https://www.ualberta.ca/en/student-success-experience/index.html\" target=\"_blank\" rel=\"nofollow\">Student Success and Experience</a>&nbsp;(formerly Office of the Dean of Students) holds student support at the heart of everything we do. We provide services focused on student well-being and flourishing both in the classroom and beyond. We offer a wide range of services, including career guidance, health and wellness resources, academic support, and assistance for students facing unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most unexpected challenges or personal difficulties. We also work closely with faculty and staff across campus to ensure students receive coordinated support when they need it most.",
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    "ExternalResponsibilitiesStr": "<p>Patient Management&nbsp;</p><ul><li>Provide patient support services to the University Health Centre patients and the general public.</li><li>Providing clinical support for patients, the nursing team, physicians, and specialists.</li><li>Ensure that the medical inventories are maintained and prepared for nursing and physician team use.</li></ul><p>Reception&nbsp;</p><ul><li>Greets and registers patients in a professional and friendly manner and addresses any administrative questions that may arise from the patient during the registration process.</li><li>Communicates with patients on the services provided by UHC as well as the benefits of having a family physician.</li><li>Enters and updates all patient information into the clinic’s electronic medical record (EMR) system, ensuring information is accurate and complete.</li></ul><p>Appointment Management&nbsp;</p><ul><li>Answers patient phone calls and ensures inquiries are managed in a timely manner.</li><li>Book appointments for UHC physicians, specialist services, specialized procedures, and Health Science immunizations.</li><li>Utilizes Online Booking &amp; Patient Communication (secure messaging) for physician appointments, immunization appointments, and medical records requests.</li></ul><p>Patient Records Management</p><ul><li>Manages and maintains all UHC patient records.</li><li>Processes requests for patient records in a timely and accurate fashion. Ensures all requirements for the release of files are met, along with UHC privacy and records management policies.</li><li>Adheres to UHC Emergency Response policies in addressing any security issues that may arise in the clinic and ensures appropriate action is taken.</li></ul><p>Referrals&nbsp;</p><ul><li>Provides administrative medical support services to the physician.</li><li>Collaboration with Edmonton O-day’min PCN Referral Coordinator.&nbsp;</li><li>Maintains a current electronic address book of all the health professionals within the UHC’s EMR system.</li></ul>",
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