Senior Manager Product Operations & Strategic Programs - Quill

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt;\">This position is a minimum of 4 days in office with flexibility for remote work on Fridays.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\">Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The Senior Manager, Product Operations &amp; Strategic Programs will play a critical leadership role in scaling Quill’s Product organization and operational execution model. This role will serve as the operational backbone of the Product organization, ensuring strategic initiatives are aligned, prioritized, resourced effectively, and executed predictably across Product, IT, Merchandising, Marketing, Analytics, Loyalty, and Executive Leadership teams.</span></p><p><span style=\"font-family: Arial, sans-serif;\">This individual will lead product Operations, strategic program management, governance, intake, prioritization processes, roadmap operations, and cross-functional delivery coordination. The ideal candidate combines strategic thinking with operational excellence and thrives in highly cross-functional, fast-paced ecommerce and digital product environments. This role will help shape how Quill operates as a modern, customer-focused, data-driven product organization.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">What you’ll be doing:&nbsp;</span></p><p><span style=\"font-family: Arial, sans-serif;\">Product Operations Leadership</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Build and scale Product Operations processes, governance, and operational frameworks</span></li><li><span style=\"font-family: Arial, sans-serif;\">Drive quarterly and annual roadmap planning processes</span></li><li><span style=\"font-family: Arial, sans-serif;\">Create scalable intake, prioritization, and capacity planning models</span></li><li><span style=\"font-family: Arial, sans-serif;\">Improve visibility into roadmap health, delivery risk, and organizational capacity</span></li><li><span style=\"font-family: Arial, sans-serif;\">Partner with Product leadership to improve operational efficiency and execution rigor</span></li><li><span style=\"font-family: Arial, sans-serif;\">Establish best practices for roadmap operations and portfolio management</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">Strategic Program Management</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Lead cross-functional coordination for strategic initiatives across Product, IT, Marketing,</span></li><li><span style=\"font-family: Arial, sans-serif;\">Merchandising, Analytics, Loyalty, and Operations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Manage initiative sequencing, dependency management, and execution alignment</span></li><li><span style=\"font-family: Arial, sans-serif;\">Facilitate executive governance, roadmap reviews, and prioritization discussions</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proactively identify execution risks, resource conflicts, and delivery bottlenecks</span></li><li><span style=\"font-family: Arial, sans-serif;\">Ensure strategic initiatives are appropriately scoped, phased, and operationalized</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">Delivery Governance &amp; Organizational Execution</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Drive organizational accountability and execution transparency</span></li><li><span style=\"font-family: Arial, sans-serif;\">Establish scalable reporting, dashboards, and executive portfolio reviews</span></li><li><span style=\"font-family: Arial, sans-serif;\">Improve roadmap predictability and operational visibility across teams</span></li><li><span style=\"font-family: Arial, sans-serif;\">Lead cross-functional operating cadences and governance meetings</span></li><li><span style=\"font-family: Arial, sans-serif;\">Partner with IT and Product leadership on delivery planning and execution health</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><span>&nbsp;</span>Executive Communication &amp; Strategic Alignment</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Prepare executive-level presentations, portfolio reviews, roadmap updates, and</span></li><li><span style=\"font-family: Arial, sans-serif;\">operational reporting</span></li><li><span style=\"font-family: Arial, sans-serif;\">Communicate strategic tradeoffs, risks, dependencies, and capacity constraints to</span></li><li><span style=\"font-family: Arial, sans-serif;\">leadership</span></li><li><span style=\"font-family: Arial, sans-serif;\">Help align teams around company priorities, customer outcomes, and delivery</span></li><li><span style=\"font-family: Arial, sans-serif;\">expectations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Support strategic decision-making through data-driven operational insights</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">What you bring to the table:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Strong strategic thinking and operational leadership capabilities.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Exceptional cross-functional collaboration and stakeholder management skills.</span></li><li><span style=\"font-family: Arial, sans-serif;\">High level of organizational agility and adaptability in fast-changing environments.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong executive presence and communication skills.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proven ability to influence without direct authority.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong analytical, problem-solving, and decision-making capabilities.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Ability to manage multiple complex initiatives simultaneously.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Results-oriented mindset with strong accountability and follow-through.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Customer-focused approach with a passion for improving digital experiences.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Continuous improvement mindset with strong attention to operational excellence.</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">What’s needed- Basic Qualifications:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Bachelor’s Degree in Business, Marketing, Technology, Information Systems, Operations, or related field or equivalent work experience.</span></li><li><span style=\"font-family: Arial, sans-serif;\">7+ years of experience in Product Operations, Program Management, PMO, Product</span></li><li><span style=\"font-family: Arial, sans-serif;\">Management Operations, or related strategic operational leadership roles.</span><ul><li><span style=\"font-family: Arial, sans-serif;\">Experience leading complex cross-functional initiatives in ecommerce, digital product, or technology.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong understanding of modern product development and agile delivery methodologies.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience driving executive governance, roadmap operations, and portfolio planning</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proven ability to influence cross-functional teams and senior stakeholders.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Exceptional communication, facilitation, and organizational leadership skills.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong analytical and problem-solving capabilities.</span></li></ul></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">What’s needed- Preferred Qualifications:&nbsp;</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Ecommerce or B2B commerce experience</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience supporting CRO, experimentation, personalization, or customer experience organizations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience building or scaling Product Operations functions</span></li><li><span style=\"font-family: Arial, sans-serif;\">Familiarity with prioritization frameworks such as RICE, portfolio planning, and capacity management</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience with platforms such as Jira, Monday.com, Figma, or similar tools</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">We Offer:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Inclusive culture with associate-led Business Resource Groups</span></li><li><span style=\"font-family: Arial, sans-serif;\">22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)</span></li><li><span style=\"font-family: Arial, sans-serif;\">Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!</span></li></ul><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.</span></p>",
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