Customer Service Representative

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  "salary_period": "hour",
  "workplace_type": null,
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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>SUMMARY:&nbsp;</strong></p><p style=\"margin-left:0in;\">Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.</p><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>ESSENTIAL FUNCTIONS:</strong></p><p style=\"margin-left:0in;\"><br></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Answer phones and respond to customer requests.</li><li style=\"margin-left:0in;\">Place customer orders in computer system.</li><li style=\"margin-left:0in;\">Provide customers with product and service information.</li><li style=\"margin-left:0in;\">Transfer customer calls to appropriate staff.</li><li style=\"margin-left:0in;\">Identify, research, and resolve customer issues using the computer system.</li><li style=\"margin-left:0in;\">Follow-up on customer inquiries not immediately resolved.</li><li style=\"margin-left:0in;\">Complete call logs and reports.</li><li style=\"margin-left:0in;\">Recognize, document, and alert the supervisor of trends in customer calls.</li><li style=\"margin-left:0in;\">Recommend process improvements.</li><li style=\"margin-left:0in;\">Other duties as assigned.</li></ul><p style=\"margin-left:.25in;\"><br></p><p style=\"margin-left:0in;\"><strong>QUALIFICATIONS REQUIRED:</strong></p><p style=\"margin-left:0in;\"><br></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Basic reading, writing, and arithmetic skills required.</li><li style=\"margin-left:0in;\">Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm</li><li style=\"margin-left:0in;\">Work requires willingness to work a flexible schedule.</li><li style=\"margin-left:0in;\">Strong basic computer skills</li><li style=\"margin-left:0in;\">Type 30 wpm</li></ul><p style=\"margin-left:0in;\"><br></p><p style=\"margin-left:0in;\"><strong>MINIMUM REQUIRED EDUCATION:</strong></p><p style=\"margin-left:0in;\"><br></p><ul type=\"disc\"><li style=\"margin-left:0in;\">High school diploma or equivalent.</li></ul></div>\n",
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