Operations Manager 1

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    "title": "Operations Manager 1",
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    "datePosted": "2026-03-06T05:00:00.000Z",
    "description": "<h2> </h2>\n<p></p>\n<p> </p>\n<p><strong>Title</strong><strong>:</strong> Operations Manager 1</p>\n<p><strong>Reports To</strong><strong>:</strong>  Associate Director/Director/Managing Director Operations</p>\n<p> </p>\n<p><strong>Position Summary:         </strong>Responsible for delivering efficient and professional management to a prescribed portfolio of properties.  A fundamental requirement of the position is to manage an annual operating and capital budget while maintaining a high level of resident satisfaction, in accordance with CAPREIT policies and guidelines.</p>\n<p> </p>\n<p><strong>Responsibilities</strong><strong>:              </strong></p>\n<p> </p>\n<p><strong>Management</strong></p>\n<ul>\n <li>Staffing of appropriate office hours</li>\n <li>Approve/reject leases</li>\n <li>Follow up with assistance of Revenue Specialist on rent collections (AR)</li>\n <li>Manage renewals process</li>\n <li>Explore ancillary revenue opportunities (ie. parking/lockers)</li>\n <li>Take action on vacancy</li>\n <li>Ensure tenant file compliance</li>\n</ul>\n<ul>\n <li>Leases</li>\n <li>Letter of Acknowledgements (LOA)</li>\n <li>Applications, etc</li>\n</ul>\n<ul>\n <li>Ensure that work orders are completed in a timely manner as per CAPREIT policy</li>\n <li>Identify, report and action potential liability (ie. environmental/tenant/legal, etc)</li>\n <li>Approve requisitions and ensure purchasing policies are being adhered to</li>\n <li>Completion of site visit checklist</li>\n <li>Tenant meetings</li>\n <li>Inspect turnover units to ensure rent readiness</li>\n <li>Inspect occupied units for quality control issues</li>\n <li>Develop and implement an action plan to increase the value of assets (aesthetics, logistics, etc.)</li>\n <li>Liaison for Government Officials including: Property standard & Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations)</li>\n</ul>\n<p> </p>\n<p><strong>Budgeting</strong></p>\n<ul>\n <li>Submit proposals for projects to be included in capital budget for the following year</li>\n <li>Inspect, review, and improve scope of work on all units to control financial parameters</li>\n <li>Reviewing and ensuring that all approved contracts are implemented correctly</li>\n</ul>\n<p> </p>\n<p><strong>Reporting</strong></p>\n<ul>\n <li>Review and take action to correct discrepancies in all monthly financial reports</li>\n <li>Review physical asset report and implement a plan of action to correct deficiencies based on priority level</li>\n <li>Review accuracy of and take action upon all operations reports (A/R, vacancy, missing documents, move-in move-out, etc.)</li>\n</ul>\n<p> </p>\n<p><strong>Legal</strong></p>\n<p>Review, ensure correct documentation, prepare documents, and attend hearings for the following:</p>\n<ul>\n <li>Landlord tenant boards: tenant applications and landlord applications</li>\n <li>Human rights applications, attend human rights tribunal meetings (Initiation and follow-up),</li>\n <li>Discovery and recovery hearings (Insurance)</li>\n <li>Draft documentation for: Schedule A,  amending agreements, settlements</li>\n</ul>\n<p> </p>\n<p><strong>Resident Relations</strong></p>\n<ul>\n <li>Ensure high level of resident satisfaction and resolve inquiries</li>\n <li>Special events for residents (barbecues, Christmas parties, tenant appreciation, etc.)</li>\n <li>Tenant meetings</li>\n <li>Available to meet with residents on a one to one basis in an effort to develop strategies to mitigate damages and maintain a positive public image</li>\n <li>Attending tenant association meetings</li>\n</ul>\n<p> </p>\n<p><strong>HR </strong></p>\n<p>Operations:</p>\n<ul>\n <li>Payroll Direction/Approval</li>\n <li>Discipline  - terminations</li>\n <li>Performance Reviews</li>\n <li>Monitor and manage vacation entitlement</li>\n <li>Interviewing/Hiring; Ensure proper training for new hires</li>\n <li>Coordinate coverage of staff for WSIB/LTD/STD</li>\n</ul>\n<p>Management:</p>\n<ul>\n <li>Ongoing training</li>\n <li>Design and implement a development plan for each employee</li>\n <li>Coaching/mentoring/motivation/promotions (rewards)</li>\n <li>Resolving employee conflicts</li>\n</ul>\n<p> </p>\n<p><strong>Marketing</strong></p>\n<ul>\n <li>Coordinate with Marketing department in advertising, incentives, market surveys, mystery shoppers</li>\n <li>Assess and make recommendations to maximize rent table potential</li>\n <li>Develop and implement strategies to rent less marketable units (staging, etc.)</li>\n <li>Review and take action upon Resident Satisfaction Survey results</li>\n</ul>\n<p> </p>\n<p><strong>Life and Safety </strong></p>\n<ul>\n <li>Follow up on building LOA – ensure Life & Safety Policies adhered to</li>\n <li>Identify, report and action potential liability (ie. life and safety)</li>\n <li>Ensure that all documents and certificates are up to date</li>\n <li>Take immediate action to correct any Life & Safety deficiencies</li>\n <li>Conduct emergency response drills for staff</li>\n <li>Audit fire/life safety including: fire log book, annual certificates, spot checking for proper operation of all life safety devices, ensure up to date inspection of all life safety devices</li>\n <li>Respond to site emergencies, 24/7</li>\n</ul>\n<p> </p>\n<p><strong>Special Projects / Project Management and Coordination</strong></p>\n<p>Assist in managing projects:</p>\n<ul>\n <li>Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement)</li>\n <li>)</li>\n <li>Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenant meetings, etc.)</li>\n <li>Common Area Upgrades (corridor painting, carpet replacement, stairwell painting, light upgrades, etc.)</li>\n <li>Lobby/Offices (construction of new, and redesign of existing outdated spaces)</li>\n</ul>\n<p> </p>\n<p>New Acquisitions:</p>\n<ul>\n <li>Quickly and effectively raise new properties to CAPREIT standards</li>\n</ul>\n<p> </p>\n<p><strong>Other projects as assigned by AVP, Operations or MD, Operations</strong></p>\n<p> </p>\n<p><strong>Qualifications:</strong></p>\n<p><strong> </strong></p>\n<ul>\n <li>University/college degree or equivalent work experience</li>\n <li>Preferred of at least three years experience in property management</li>\n <li>Experience in staff management and strong interpersonal skills</li>\n <li>Proficiency in comprehension of financial statements and reports</li>\n <li>Strong leadership ability and customer services skills</li>\n <li>Outstanding problem solving and organization skills</li>\n <li>Excellent verbal and written communication skills</li>\n <li>Proficiency in computer skills</li>\n <li>Ability to handle multiple priorities and tight deadlines</li>\n <li>Strong decisions making skills and business acumen</li>\n</ul>\n<p></p>",
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          "postalCode": "H2X 1C4",
          "addressRegion": "QC",
          "streetAddress": "65 Rue Sherbrooke E",
          "addressCountry": "CA",
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