Social Media Account Manager

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    "jobOpeningName": "Social Media Account Manager",
    "departmentLabel": "Digital",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Toronto",
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      "postalCode": "M5C 3G8",
      "addressCountry": "Canada"
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    "datePosted": "2025-10-27",
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    "description": "<p>Social Media Account Manager</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">Talk Shop, a full-service, integrated communications agency, is expanding its digital team with the addition of a Social Media Account Manager in our Toronto office. As leaders in traditional media relations, social media and experiential marketing, we work with some of Canada’s top brands looking to engage consumers, media, digital and influencer marketing differently.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The Social Media Account Manager will own a portfolio of 7-10 clients, leading strategy, creative direction, and social execution from start to finish. You’ll be the day-to-day lead for your clients - managing relationships, guiding digital strategy, and collaborating with our <br>team to deliver campaigns that inspire and perform. This is an opportunity to influence not only client campaigns but the growth and evolution of our digital practice.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">The ideal candidate brings hands-on experience developing social media campaigns - from creative concept to reporting - and thrives in an agency setting managing multiple clients. You’re equal parts strategic thinker and creative storyteller, confident leading client conversations, and passionate about bringing ideas to life across Instagram, TikTok, LinkedIn, and beyond.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span><span style=\"font-size: 12pt\"><br><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Lead and own digital content and campaign strategies for clients, including social media, content calendars, channel strategies, and visual asset recommendations</span></li>\n<li><span style=\"font-size: 12pt\">Oversee client services for digital clients – client communications, check-in, reporting, etc.</span></li>\n<li><span style=\"font-size: 12pt\">Ability to demonstrate how proposed social media solutions will show expected return investment for clients</span></li>\n<li><span style=\"font-size: 12pt\">Act as the primary client contact for digital work, maintaining in-depth knowledge of clients’ business goals</span></li>\n<li><span style=\"font-size: 12pt\">Oversee production of visual assets (photo, video, graphics), providing editorial and creative direction</span></li>\n<li><span style=\"font-size: 12pt\">Day-to-day management of Digital Account Associates – workflow management, content planning, editing, support and guidance as required</span></li>\n<li><span style=\"font-size: 12pt\">Execute digital campaigns by managing and monitoring the day-to-day activities of digital advertising campaigns across multiple products and platforms ex. Facebook, Instagram, LinkedIn and TikTok</span></li>\n<li><span style=\"font-size: 12pt\">Collaborate with core PR and account teams to ensure integrated strategies run smoothly</span></li>\n<li><span style=\"font-size: 12pt\">Serve as a digital campaign subject matter expert, deepening functional expertise, staying on top of trends, and partnering with other stakeholders to help align to our data-driven vision through ongoing integrations</span></li>\n<li><span style=\"color: rgb(32, 33, 36); font-size: 12pt\">Leads by example via work ethic, team-building approach, attitude and overall collaboration</span></li>\n<li><span style=\"font-size: 12pt\">Measure and report the performance of all digital marketing campaigns and assess against goals (ROI and KPIs)</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Required Skills/Experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Client service-oriented – must have agency experience in a similar role (Manager-level) </span></li>\n<li><span style=\"font-size: 12pt\">Organized and able to manage multiple tasks simultaneously with a high level of attention to detail</span></li>\n<li><span style=\"font-size: 12pt\">Ability to structure and prioritize issues </span></li>\n<li><span style=\"font-size: 12pt\">Experience with organizational and team performance management</span></li>\n<li>3–5 years’ experience managing digital media with a focus on social media and digital content within an agency or brand environment, with a focus on storytelling, client strategy, and community engagement<br></li>\n<li><span style=\"font-size: 12pt\">Creative, out-of-the-box thinking to lead client strategies and campaigns</span></li>\n<li><span style=\"font-size: 12pt\">Strong analytical skills abilities and problem-solving abilities </span></li>\n<li><span style=\"font-size: 12pt\">Deep understanding of Facebook Business Manager, analytical tools (GWI, Meta Insights, Google Analytics) and creative collaboration tools (ex. Figma or Canva) </span></li>\n<li><span style=\"font-size: 12pt\">Minimum 2+ years’ experience developing and leading digital content strategy </span></li>\n<li><span style=\"font-size: 12pt\">Strong copywriting skills </span></li>\n<li><span style=\"font-size: 12pt\">Proven knowledge of paid digital strategy and execution would be an asset</span></li>\n<li><span style=\"font-size: 12pt\">Experience leading and developing a team </span></li>\n<li><span style=\"font-size: 12pt\">Ability to nurture client relationships</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Compensation &amp; Benefits</span><span style=\"font-size: 12pt; font-weight: bold\"><br><br></span></p>\n<p><span style=\"font-size: 12pt\">Compensation will be dependent on relevant experience. After 3 months of employment, the individual will be entitled to Talk Shop’s comprehensive benefits program, which includes:</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Enrollment in an extended health, vision/dental plan</span></li>\n<li><span style=\"font-size: 12pt\">Generous vacation, sick and personal day policy</span></li>\n<li><span style=\"font-size: 12pt\">Remote work flexibility</span></li>\n<li><span style=\"font-size: 12pt\">Partial mobile phone reimbursement</span></li>\n<li><span style=\"font-size: 12pt\">Paid parental leave policy</span></li>\n<li><span style=\"font-size: 12pt\">Paid “pawrental” pet leave policy</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Start Date: </span><span style=\"font-size: 12pt\">TBD</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">How to Apply:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">To apply, please send your resume and cover letter to<span> </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>. </span></p>",
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    "jobOpeningName": "Social Media Account Manager",
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    "minimumExperience": "Experienced",
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