Account Manager (French Speaking)

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  "last_changed_at": "2026-05-30T05:43:12.279Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Lekki, Lagos, 105102, Nigeria",
    "city": "Lekki",
    "region": "Lagos",
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    "is_remote": false,
    "confidence": 0.8
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  "salary_min": null,
  "inferred_at": "2026-06-06T19:50:00.410Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Lekki, Lagos, 105102, Nigeria",
      "city": "Lekki",
      "region": "Lagos",
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  "list_job": {
    "id": "1310",
    "isRemote": null,
    "location": {
      "city": "Lekki",
      "state": "Lagos"
    },
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      "state": null,
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    "departmentId": "21411",
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    "jobOpeningName": "Account Manager (French Speaking)",
    "departmentLabel": "Commercial Group - Enterprise",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Lekki",
      "state": "Lagos",
      "postalCode": "105102",
      "addressCountry": "Nigeria"
    },
    "datePosted": "2026-04-01",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Flutterwave</span><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) to make and receive payments in a convenient borderless manner.<br><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">The role</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Flutterwave is looking for an Account Manager. This role will primarily be responsible for the management of the company’s customers by overseeing the portfolios of assigned customers and building long-term mutually beneficial relationships between the customers and the company.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">What Your Day-to-Day Activities Will Be Like </span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Serve as the lead point of contact for all customer account management matters</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Build and maintain strong, long-lasting client relationships</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure customers’ needs and demands are well communicated</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure services are rendered and delivered in a timely fashion</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Forecasts and tracks key accounts metrics</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage projects within customer’s relationships, working to carry out customer goals while meeting company goals</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify opportunities to grow business with existing customers</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Develop clear and trackable accounts plan for assigned merchants</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Monitor merchant fees and track margin to ensure profitability</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Communicate in a timely and clear manner, the progress of monthly/quarterly initiatives to internal and external stakeholders</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prepare reports on account status</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure that customer complaints are investigated and promptly resolved across all channels</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Act on behalf of; and perform any other duties that may be assigned by the Account Management Lead </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure personal information of customers, employees, and other individuals the company conducts business with is processed and protected in line with applicable data privacy policies, privacy laws, and global best practices.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Required competency and skillset to be a waver</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Bachelor’s degree or equivalent experience strongly preferred</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">4+ years of relevant work experience in customer service and customer experience</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Knowledge and understanding of Flutterwave’s product and service offerings </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proven expertise in fostering strong relationships with customers</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Efficient multi-tasker and ability to work &amp; deliver under pressure</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Excellent client management, communication, negotiation and problem-solving skills</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience creating and presenting reports to executive management</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proficiency in Microsoft Office Suite</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Authorization to work in Nigeria without sponsorship</span></li>\n<li><span style=\"color: rgb(224, 62, 45); font-family: Inter, sans-serif; font-size: 10pt\">Professional fluency in french is required</span></li>\n</ul>\n<p><br></p>\n<p><br><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Click here for the </span><a href=\"https://flutterwave.docsend.com/view/aj59p2gfa6wnq23f\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Recruitment Privacy Notice</span></a><span style=\"color: rgb(72, 65, 63); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"> and </span><a href=\"https://flutterwave.com/privacy-policy\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Flutterwave Privacy Policy</span></a></p>",
    "compensation": null,
    "departmentId": "21411",
    "locationType": "0",
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    "jobOpeningName": "Account Manager (French Speaking)",
    "departmentLabel": "Commercial Group - Enterprise",
    "jobOpeningStatus": "Open",
    "minimumExperience": null,
    "jobOpeningShareUrl": "https://flutterwavego.bamboohr.com/careers/1310",
    "employmentStatusLabel": "Full-Time"
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}