Data Center Engineer

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Data Center Engineer is responsible for responding to scheduled and emergency dispatches, handling physical and logical aspects of data center operations, completing installations and replacements of hardware components, providing software support, managing shipping and receiving, and documenting work in the ticketing system.This role requires the ability to work independently, excellent customer service skills, experience with IT and networking systems, proficiency with technical tools, and strong troubleshooting abilities. Essential Duties and Responsibilities: Respond to scheduled and emergency dispatches to Datacenter for off-hour service calls. Handles the physical and logical aspects of operating our own racks & power, networking, and servers. After-hours support for both scheduled maintenance and on-call for emergencies involving the data center. Complete physical installation and power-up of racks, servers and network equipment. Provide installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies. Provide software support such as requested system reboots, device configuration with direction and support from other teams. Collaborate with cross-functional teams with various requests. Handle shipping and receiving for the datacenter. Document work in designated ticketing system. May assist in training and/or leading new team colleagues. Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Ability to perform routine situations and procedures with limited supervision. Excellent customer service skills. Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization. Experience with IT and networking systems - server rack and stack, network cable installation and management of both fiber and copper. Proficiency with technical tools such as PuTTY (for SSH & serial console access). Ability to work independently and with limited supervision to complete assigned tasks in an asynchronous time zone environment. Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment and workspaces. Demonstrated good troubleshooting skills to investigate and resolve system and infrastructure issues. Willing to respond to irregular off hour emergency calls and schedule off hour maintenance. Educational/Vocational/Previous Experience Recommendations: Requires broad knowledge of job procedures and tools. Working Conditions: Onsite/Hybrid/Remote must be located near facilities to respond within the hour. Physical work requirements will include regular walks through data center during the day, lifting servers and other equipment, working from ladders, running cables, and working with hand tools and test equipment. ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.

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