Installation Support Agent

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  "source_hash": "9f045d0e1a93ecb871458c5d252de5a9b814b65253ea71ca0177bd7a222577e7",
  "last_changed_at": "2026-05-30T06:11:11.368Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Amsterdam",
    "city": null,
    "region": null,
    "country": "Amsterdam",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:52:01.155Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "Amsterdam",
      "city": null,
      "region": null,
      "country": "Amsterdam",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Amsterdam"
    ]
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  "remote_policy": "remote",
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  "workplace_type": "remote",
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{}

{
  "id": "2651708",
  "name": "Installation Support Agent",
  "office": "Amsterdam",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-29T11:06:27+00:00",
  "seniority": "entry-level",
  "department": "Operations",
  "occupation": "general_and_other_customer_support_and_client_care",
  "subcompany": "Flatpay ApS Netherlands",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the job",
      "value": "<p>Flatpay is one of the fastest-growing fintech companies in Europe. In just over three years, we’ve grown into a team of more than 1,500 colleagues, active across Denmark, Finland, Italy, Germany, France, the United Kingdom, and since January also in the Netherlands. </p><p>Our mission is clear and powerful: to make card payments fair, transparent, and stress-free for small and medium-sized businesses. No complicated pricing, no hidden fees, no surprises - just one flat rate for all cards.</p><strong>Employment type:</strong> Full-time<br><strong>Location:</strong> Amsterdam - onsite 5 days ​per week"
    },
    {
      "name": "What you'll do",
      "value": "<strong>Responsibilities</strong><ul><li>Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.</li><li>Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.</li><li>Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.</li><li>Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.</li><li>Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.</li><li>Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.</li><li>Document installation activities and ensure all systems are correctly set up and activated. </li><li>Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.</li></ul><strong>Skills & Attributes</strong><ul><li>Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.</li><li>Excellent communication skills with the ability to guide customers clearly and confidently over the phone.</li><li>Highly organized and able to manage multiple installations and tasks at the same time.</li><li>Structured and solution oriented approach to problem solving.</li><li>Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.</li><li>Comfortable working in a fast growing environment where priorities can evolve quickly.</li><li>Positive, hands on attitude and willingness to support the team wherever needed.</li></ul>"
    },
    {
      "name": "Who you are",
      "value": "<div style=\"margin:4px 0;padding:0;color:#1d1c1d;\"><strong>This role is perfect for you if:</strong><br><br></div><ul style=\"margin:4px 0 4px 24px;padding:0;\"><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">you have some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">you have experience in operations, logistics coordination, technical support, or customer facing roles is a plus.</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">a basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed</li><li style=\"border:0px solid rgb(229,231,235);font-family:inherit;list-style-type:disc;margin-bottom:4px;\">are fluent in Dutch</li></ul>"
    },
    {
      "name": "Why Flatpay?",
      "value": "<strong>Massive opportunity:</strong> Join at launch stage and shape our success in the Dutch market.<br><strong>Uncapped earning potential:</strong> The more you sell, the more you earn.<br><strong>Fast-track career growth:</strong> We promote from within, and we move fast.<br><strong>Supportive culture:</strong> No politics, no bureaucracy – just good people building great things together.<br><strong>International environment:</strong> Be part of a diverse, ambitious team across 6+ countries."
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "Netherlands"
}