AI Operations Champion

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    "datePosted": "2026-06-02",
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    "description": "<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Reporting to the Head of Operations Transformation, The AI Operations Champion plays a critical role in embedding AI‑enabled automation into day‑to‑day operational delivery across Waystone. The role acts as the bridge between Operations teams and technology, ensuring that manual, repetitive processes are identified, prioritised, and systematically removed through the application of AI and automation.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">The AI Operations Champion is responsible for owning automation outcomes within their operational area, supporting use‑case discovery, contributing to solution design, and ensuring that automated processes are adopted, governed, and sustained in BAU. The role is central to delivering operating leverage, improving scalability, and future‑proofing both Waystone’s operating model and its people.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">    </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">ESSENTIAL DUTIES AND RESPONSIBILITIES</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Decision Making &amp; Judgment</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Act as the primary operations representative for AI‑led automation initiatives within the assigned business area.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Identify, assess, and prioritise manual, repetitive, and error‑prone operational activities suitable for automation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Contribute to the design of AI and automation solutions, ensuring they are operationally sound, scalable, and aligned with agreed standards and guardrails.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Exercise judgment in determining when automation is appropriate versus when process redesign or data remediation is required.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support benefit identification and value tracking to ensure automation initiatives deliver measurable, repeatable impact.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Curiosity &amp; Learning</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain a strong understanding of Waystone’s AI and automation tooling, patterns, and capabilities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Actively seek opportunities to improve existing processes through the application of AI, automation, and reusable components.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Stay informed on emerging AI use cases relevant to fund administration, operations, and client servicing.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Participate in training, accreditation, and knowledge‑sharing initiatives related to AI‑enabled operations<span style=\"font-weight: bold\">.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Enthusiastic Teamwork</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work collaboratively with Operations, Technology, Risk, Compliance, and the AI &amp; Automation CoE to deliver automation outcomes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support colleagues in understanding how AI‑enabled automation changes roles, workflows, and responsibilities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Contribute to cross‑functional initiatives aimed at improving operational efficiency and scalability.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Assist with ad hoc projects and pilots where capacity permits.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Courageous Leadership</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Champion a shift from manual process execution to process ownership and design, encouraging teams to embrace new ways of working.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Act as a visible advocate for AI‑enabled automation within Operations, challenging legacy practices constructively.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Share lessons learned, success stories, and improvement opportunities with peers and leadership.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support the change management required to embed automation into BAU operations<span style=\"font-weight: bold\">.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Self‑Responsibility</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Develop and maintain a detailed understanding of end‑to‑end operational processes within the assigned area.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Document automation opportunities, process changes, and ownership models clearly and accurately.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure automated processes have clear BAU ownership, controls, and escalation paths.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Take accountability for the ongoing performance and effectiveness of automated processes within Operations<span style=\"font-weight: bold\">.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Selfless Customer Service</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ensure AI‑enabled automation enhances service quality, accuracy, and timeliness for internal and external stakeholders.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support consistent standards for operational delivery as automation is introduced and scaled.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work with relevant teams to ensure automation aligns with regulatory, risk, and control requirements.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">REQUIREMENTS</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Experience</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong operational experience within financial services or a similar regulated environment.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Demonstrated experience improving or redesigning operational processes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Exposure to automation, workflow tools, AI use cases, or process digitisation is highly desirable.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to work effectively across functions and influence without direct authority.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong communication skills, with the ability to translate operational problems into structured improvement opportunities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Analytical mindset with attention to detail and a focus on outcomes.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proficient in standard productivity tools; experience working alongside automation or low‑code platforms is an advantage.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Education</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">A third‑level qualification in Business, Finance, Technology, or a related discipline is desirable.</span></li>\n</ul>",
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