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    "requisitionDescription": "<div><div><div><div><p><br></p><p id=\"isPasted\"><strong>Job Title</strong>: Customer Service Specialist</p><p><strong>Company Overview:</strong></p><p>Cast-Crete is the nation&rsquo;s largest manufacturer and distributor of precast concrete lintels and sills used in concrete masonry construction. Cast-Crete pioneered the precast manufacturing of these products and set the industry standard over time. Today, homebuilders, contractors and other distributors rely on Cast-Crete to reduce construction time and labor costs compared to alternatives. The Company is vertically integrated and delivers its precast products along with complementary items direct to its customers&rsquo; job sites. Cast-Crete is in the Tampa Bay area and serves the booming Florida housing market. Cast-Crete is in accelerated growth mode and needs great people to join its team to help make it happen. This is a great time to join a market leader in an exciting industry in the Sunshine state.</p><p><strong>Job Summary:</strong></p><p>We are seeking a Customer Service Specialist to join our team and report to the Customer Service Manager. &nbsp;The ideal candidate will be responsible for receiving incoming emails and phone calls to service customer requests related to orders, deliveries, backorders, service requests, and general inquiries. &nbsp;This role requires strong communication and writing skills with the ability to enter orders accurately. &nbsp;Multitasking and detail oriented are essential for this role. &nbsp; Must be a self starter and able to do able to handle short deadlines.&nbsp;&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Communicate with new and existing customers regarding all their needs inclusive of orders, deliveries, backorders, service requests, and other general inquiries.</li><li>Build and maintain strong, long lasting client relationships</li><li>Accurately enter, update and track orders</li><li>Boosts daily sales by upselling additional services &nbsp;&nbsp;</li><li>Uses selling expertise to maximize opportunities and builds customer loyalty</li><li>Research and provide accurate information regarding order and delivery status to customers</li></ul><p><strong>Minimum Requirements:</strong></p><ul><li>High School Diploma or GED&nbsp;</li><li>3 to 5 years of customer service, order/data entry &amp; problem resolution.</li><li>Basic knowledge of Microsoft Office&nbsp;</li><li>A strong command of the English language</li></ul><p><strong>&nbsp;</strong></p><p><strong>Preferred Qualifications:</strong></p><ul><li>Excellent written and oral communication skills</li><li>Analytical and accuracy skills needed for order entry</li><li>Ability to work independently and as part of a team</li><li>Reliability and dependability</li><li>Ability to prioritize and meet deadlines in a timely manner</li><li>Construction or manufacturing knowledge. &nbsp;&nbsp;</li><li>Spanish/Bilingual&nbsp;</li></ul><p>&nbsp;</p><p>Job Type: Full-time</p><p>Benefits:</p><ul type=\"disc\"><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Experience level:</p><ul type=\"disc\"><li>3 to 5 Years</li></ul><p>Ability to commute/relocate:</p><ul type=\"disc\"><li>Seffner, FL 33584: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul type=\"disc\"><li>High School Degree or GED</li></ul><p>Work Location: In person</p><p>&nbsp;</p><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"668\"><tbody><tr><td valign=\"top\" style=\"width: 100%;\"><p><br></p></td></tr></tbody></table><p><br></p><p><br></p></div></div></div></div>\n",
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