Sport Event Management - Account Coordinator

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    "jobOpeningName": "Sport Event Management - Account Coordinator ",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
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      "state": "Ontario",
      "postalCode": "N6A 2R4",
      "addressCountry": "Canada"
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    "datePosted": "2025-03-05",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-size: 13px\">ABOUT EVENTCONNECT</span></span></p>\n<p><span style=\"color: #666666; font-size: 13px\"><br></span><span style=\"color: #666666; font-size: 13px\">At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.  </span><span style=\"color: #666666; font-size: 13px\"><br><br></span></p>\n<p><span style=\"color: #666666; font-size: 13px\">EventConnect's head office is located in downtown London, Ontario  Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. </span><span style=\"color: #666666; font-size: 13px\"><br><br></span></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-size: 13px\">EVENTCONNECT OFFERS</span></span><span style=\"color: #666666; font-size: 13px\"><br><br></span></p>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Competitive salary and benefits</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">A casual but energetic work environment made for today’s workers</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Performance-driven culture</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Growth opportunities</span></li>\n</ul>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\"> IT equipment provided </span></li>\n</ul>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">A culture of teamwork, celebrations of success, social gatherings and goal-oriented work</span><span style=\"color: #666666; font-size: 13px\"><br><br></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-size: 13px\">ABOUT THE ROLE</span></span></p>\n<p><br></p>\n<p><span style=\"color: #666666; font-size: 13px\">At EventConnect our clients are the focus of our team every day. As an Account Coordinator, you will contribute to the day-to-day tasks and workflows alongside the Operations and Account Management teams within a book of business to understand the needs of our partners and athletes and ensure client happiness. </span></p>\n<p><span style=\"color: #666666; font-size: 13px\"><br></span><span style=\"color: #666666; font-size: 13px\">In your role, you will work with an internal team to provide a high and consistent level of service to assist with maximizing partner revenue, team connectivity and functions pertaining to events.  <em><span style=\"font-weight: bold\">Please note, this posting is for future opportunities only; no current vacancy.</span></em></span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-size: 13px\">RESPONSIBILITIES</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Monitor registration connectivity as it pertains to opportunity and risk </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Perform administrative tasks such as preparing partner strategy documents, reports and CRM management </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Assist with identifying account growth opportunities and strategic plans to maximize partner revenue</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Contribute to maintaining and building “best practices/ training material” </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Assist partners and teams with questions about the overall platform by telephone, email &amp; live chat</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"color: #666666; font-size: 13px\">QUALIFICATIONS</span></span><br></p>\n<ul>\n<li><span style=\"color: #666666; font-size: 13px\">Must be located in Canada </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">University or College degree</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Prior experience in a Customer Service, Sales or Technical Support role </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Knowledge of the youth &amp; amateur sports industry </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">General knowledge of the hotel industry, brand standards &amp; hotel contracts</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Friendly, professional and confident nature both on the phone and through email communications</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Strong verbal, written, and presentation skills &amp; strong interpersonal and customer relation skills</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Ability to work independently as well as a team player</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Ability to multitask and be agile in a fast-paced environment</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Accepts and welcomes new challenges</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Attention to detail is crucial </span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Strong problem-solving skills and ability to collaborate with others</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">CRM experience is preferred (Zendesk, Hubspot, Etc.)</span></li>\n<li><span style=\"color: #666666; font-size: 13px\">Comfortable working with proprietary software <br></span></li>\n</ul>\n<p><span style=\"color: rgb(126, 140, 141); font-size: 10pt\">EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.<br><br></span></p>\n<p><span style=\"color: rgb(126, 140, 141); font-size: 10pt\">We thank all candidates who apply, Only those selected for screening and an interview will be contacted. </span></p>\n<p><br></p>\n<p> </p>",
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