Hyperconverged Infrastructure Analyst

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    "ShortDescriptionStr": "The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.",
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    "ExternalDescriptionStr": "<p><strong>Summary:</strong></p>\n<p>The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.</p>\n<p>The ideal candidate is a hands-on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end-to-end, and maintain stable, secure, and performant environments under established engineering standards.</p>\n<p>&nbsp;</p>\n<p><strong>Duties and Responsibilities:</strong></p>\n<ul>\n <li>Support day-to-day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.</li>\n <li>Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.</li>\n <li>Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.</li>\n <li>Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.</li>\n <li>Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.</li>\n <li>Support provisioning and management of virtual machines, storage resources, and cluster configurations.</li>\n <li>Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.</li>\n <li>Support and troubleshoot infrastructure components including compute, storage, and network layers.</li>\n <li>Monitor infrastructure performance (CPU, memory, storage, latency) and escalate issues when thresholds are exceeded.</li>\n <li>Assist with OS installations, system builds, and server provisioning activities.</li>\n <li>Support license management tracking and validation for infrastructure platforms and software.</li>\n <li>Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.</li>\n <li>Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.</li>\n <li>Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.</li>\n <li>Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.</li>\n <li>Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.</li>\n <li>Follow operational runbooks for incident response, change implementation, and maintenance activities.</li>\n <li>Troubleshoot L2-level infrastructure issues and escalate complex problems with clear diagnostics.</li>\n <li>Maintain system documentation, runbooks, and inventory records.</li>\n <li>Participate in 24x7 on-call rotation, providing after-hours support for infrastructure incidents.</li>\n <li>Perform other duties as assigned.<br><br>\n  &nbsp;</li>\n</ul>\n<p><strong>Skills and Competencies:</strong></p>\n<ul>\n <li>Foundational knowledge of hyperconverged infrastructure (HCI) concepts (compute + storage + networking stack).&nbsp;</li>\n <li>Working knowledge of VMware virtualization platforms (ESXi, vCenter).&nbsp;</li>\n <li>Basic understanding of server hardware, compute nodes, and storage integration within HCI environments.&nbsp;</li>\n <li>Familiarity with Layer 2 networking concepts, including VLANs and basic switching.&nbsp;</li>\n <li>Exposure to infrastructure services such as DNS, VIPs, and load balancing.&nbsp;</li>\n <li>Understanding of infrastructure lifecycle management (patching, upgrades, firmware updates).&nbsp;</li>\n <li>Basic understanding of infrastructure monitoring and observability tools.&nbsp;</li>\n <li>Exposure to automation and scripting (PowerShell, Python, or similar) is a plus.&nbsp;</li>\n <li>Strong troubleshooting and problem-solving skills in a production support environment.</li>\n <li>Ability to follow standard operating procedures and execute tasks with discipline.&nbsp;</li>\n <li>Strong attention to detail and ownership in execution of operational tasks.&nbsp;</li>\n <li>Ability to collaborate across infrastructure, network, and application teams.&nbsp;</li>\n <li>Willingness to learn and grow into deeper infrastructure engineering responsibilities.</li>\n <li>Dell VxRails, or HPe dHCI experience.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Minimum Qualifications:</strong></p>\n<ul>\n <li>Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.</li>\n <li>2 to 5+ years of experience in infrastructure operations, system administration, or data center support roles.</li>\n <li>Hands-on experience with virtualization platforms (VMware preferred).</li>\n <li>Exposure to enterprise infrastructure environments (compute, storage, or networking).</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n <li>Exposure to hyperconverged infrastructure platforms (Nutanix, VMware vSAN, or similar).</li>\n <li>Experience with server provisioning, OS installation, and lifecycle management.</li>\n <li>Familiarity with VLANs, DNS, and basic networking concepts.</li>\n <li>Exposure to monitoring, observability, or infrastructure tools.</li>\n <li>Basic automation or scripting experience.</li>\n <li>Familiarity with ITIL processes (incident, change, problem management).</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Required Licensing or Certifications:</strong></p>\n<ul>\n <li>HPe or Dell/EMC certifications</li>\n <li>Cloud certifications</li>\n <li>HCI certifications</li>\n</ul>\n<p style=\"margin-left:0in\">&nbsp;</p>\n<p><strong>Working Conditions:</strong></p>\n<ul>\n <li>May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.</li>\n <li>Participation in a rotating 24x7 on‑call support model is required.</li>\n <li>If applicable, list the travel requirements for the job.&nbsp;</li>\n <li>Hybrid work 4:1, 1 day WFH.</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Travel:</strong></p>\n<p>Light travel, 10%</p>",
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